McGovern Buick GMC of Westborough

I have brought my car to Westboro GMC's service department several times, even though I did not purchase my car at the dealership. I choose to use Westboro GMC's service department because I have department several times, even though I did not purchase my car at the dealership. I choose to use Westboro GMC's service department because I have always found everyone there to be helpful, polite and attentive. I actually live 30 minutes away from Westboro - the excellent service is worth the travel! When I have left my car for service, Dave, the service advisor, always called me promptly with updates, explaining the issues clearly and concisely. When I have waited for my car to be serviced, I was told how long the service would take. Dave would update me periodically on the progress; I always felt that I was "in the loop". My car was always finished when promised. The mechanics take great care in spotting other issues (warn belts, etc) that would prevent me from breaking down and needing to be towed. I'm grateful that things like this are always brought to my attention - an ounce of prevention, as they say! I have referred many friends to the service department because of the excellent service I have received there. The employees are caring and competent. I can't imagine the folks at Westboro GMC not resolving an issue, or not following up on a service problem; they go out of their way to make sure the customers, and their cars, are well cared for. I highly recommend! CW More

My experience was nothing but pleasant at this dealership. I had some routine service done on my car. From the moment I walked in until the moment I drove away the service manager cosmo casamassa dealership. I had some routine service done on my car. From the moment I walked in until the moment I drove away the service manager cosmo casamassa had been nothing but helpful, friendly, and went the extra mile for me! He was fantastic and made my experience a painless one! There is no question that I will be back there for any service needed on my car. What a great service team!!! Thanks again cosmo and team!!!! More

I have always been treated professionally and honestly by Cosmo of the Service Department. When I have a problem with my automobile, I know that I can drive to Westborough GMC and ask for Cozmo who does his Cosmo of the Service Department. When I have a problem with my automobile, I know that I can drive to Westborough GMC and ask for Cozmo who does his best to solve the problem quickly.I highly recommend Cozmo and his staff. More

Had to have brake work and oil change on my car done. Service was very friendly and answered all of my questions. The service manager Cozmo drove me to my office down the street instead of me waiting at Service was very friendly and answered all of my questions. The service manager Cozmo drove me to my office down the street instead of me waiting at the dealership. All work was done in a couple of hours and Cozmo offered to pick me up if needed. One of my co-workers drove me down to the dealership and i was able to pick up my car in a timely fashion. Great Service More

I have been bringing all my vehicles, even non-GM to this dealer. The number one concern with any shop is trust, and to back up their repairs being second. I can say with both of these this Dealer is second dealer. The number one concern with any shop is trust, and to back up their repairs being second. I can say with both of these this Dealer is second to none. I would not go anywhere else, this Dealer has a lot experience in their Service Department, only the best mechnaics are employed by them, no exception - they have my full trust when identifying a problem, and the Service Mangagers are always trying to keep my cost as low as possible - they want me back! More

We have followed Cosmo Casamassa for 15 years at the 3 gm Dealerships he has worked. We have purchased vehicles at those dealerships specifically because of the service we have always recieved. We worked wit Dealerships he has worked. We have purchased vehicles at those dealerships specifically because of the service we have always recieved. We worked with him and Terri untilTerri passed away, and as always Cosmo hired another compitent service advisor in Dave. I was recently there for a oil change and Cosmo's team found a major oil leak. Being I was just out of Warranty Cosmo contacted Gm and got them to approve the repair. A class people in an A class atmosphere. Keep up the great work. More

I would like to remain anonymous for reasons of safety. My experience at westborough pontiac buick and gmc was nothing short of horrifying!!! I arrived early in the morning for a simple oil change as a wai My experience at westborough pontiac buick and gmc was nothing short of horrifying!!! I arrived early in the morning for a simple oil change as a waiter. After about two hours of sitting and waiting without updates I took it upon myself to ask one of the workers what the hold up was and was told by Shaun Sanville "How the f**k should I know, I dont do oil changes, talk to one of the rookies." Appalled, I demanded to speak to his supervisor and was then directed to the srvice manager cosmo cassamassa. I explained that they were taking too long to work on, my vehicle and that one of his employees was exceptionally rude. Cosmo's response was: "I dont know what to tell you, we are doing the best we can." I then proceeded to ask him if I could speak to his boss to make a proper complaint against his worker Shaun Sanville. He advised me that Michael Bates was never around and that he was the "real boss". At this point we began to bicker back and forth and despite my many efforts he refused to give me an incident report. I told him that this was no way to treat a customer and Cosmo replied by saying: "I know out there you may be able to get what you want with an xxx like that but in here im the boss and its going to take alot more convincing." Though it goes without saying, this is no way to run a dealership!. The employees are more fitting behind bars than behind the wheel of your car. I have gone to great lengths to contact michael bates and reveal my terrifying experience and have come up with nothing but a voicemail that promises a call back. On top of the horrible customer service, I drove my vehicle all the way home before i noticed that i was not given any washer fluid and my oil cap wasnt even put back on my car!!!! I do not recommend this dealership to anyone and quite frankly, feel like the place should either be shut down or put under new management. Everyone that i dealt with, especially shaun sanville and cosmo cassamassa, were extremely rude, dishonest, and power hungry. Poor auto service is an issue but I would petition for potential future customers to steer clear more for their safety than anything else. Jane Doe More

This dealership is the worst I have ever been to. I have had my vehicle serviced there in the past and it was ok but have noticed within the last 2 years that their service has a high turn over rate of peop had my vehicle serviced there in the past and it was ok but have noticed within the last 2 years that their service has a high turn over rate of people. The past 2 service people Terri and Tom that I dealt with were great. The ones before and now after them are awful. The service manager seems to have anger issues. Very unprofessional and seems to be a compulsive liar. I had my brakes replaced and then was told I needed rotors, after checking my service slip the cost was much higher than I authorized. Dave and Cosmo told me it is what it is. I said I would never return there and they said whatever. Is this a professional dealership or what? After researching I find the owner has no control over his employees, absentee owner. Last year I tried to purchase a vehicle from them and they couldn't give me a straight answer on the price so I chose to go elsewhere. My credit card has been charged the incorrect amount by their service cashier. I do not recommend this dealership to anyone-Stay Clear. More