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McGee Toyota of Hanover - Service Center

Hanover, MA

4.9
1,015 Reviews

1,015 Reviews of McGee Toyota of Hanover - Service Center

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July 27, 2020

Service dept. unable to locate loud engine noise in 2 trips. Very frustrating. This had occurred since I bought the truck. Very disappointing. Unhappy Will buy elsewhere next time More

by tandtcat
Recommend Dealer
No
Employees Worked With
Don’t remember names. Service dept
Jul 28, 2020 -

McGee Toyota of Hanover responded

Can you please provide me with your contact information so I can assist if possible? This is the first I've heard about this issue. Are you sure you have the correct McGee store, we have several. Please let me know. Thanks. Troy M. Ward - General Manager - McGee Toyota of Hanover 1-781-829-2506

Jul 29, 2020 -

McGee Toyota of Hanover responded

Tony, I was able to look into this for you. You complained of a scraping noise on acceleration, we could not duplicate this while you were here for an oil change. The vehicle is a 2016 Ford F150 with 49000 miles you purchased last October. We would be more than willing to road test the vehicle again, our service director Brian Davidson would be happy to assist you personally. If we can’t duplicate the noise it makes it difficult to figure out what’s going on. Please reach out to Brian and we can set something up. Thank you for your feedback. Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Dottie was very quick and helpful.A good personality.. Dottie was very quick and helpful. A good personality.. It was pleasant having a female assist you. Mcgee Toyota is the best. I was waited on More

by TEACHREGO
Recommend Dealer
Yes
Employees Worked With
DOTTIE Grignon
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 24, 2020

The person who served me, received me in a such professional manner that made me feel satisfied and gave me the desire to always bring my car to this place again. More

by ECHERISIER
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 25, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 23, 2020

Be buyer savvy. Salesman was nice. I’ve bought there before. Last time I received sticker and registration on same day. This time I had to come back and wait almost an hour for sticker. I had to call th More

by rmjspin
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

McGee Toyota of Hanover responded

I'm sorry you didn't have a 5 star experience at our store, we're doing everything possible to find the "new normal" due to Covid19. Due to this crisis, we are abiding by the state of Massachusetts guidelines in regards to staffing and the amount of customers we can have in the showroom, this can sometimes make it difficult to get registrations done the same day. I apologize about the wait time on the inspection sticker but that is also mandated by the state of Massachusetts, we can only do one inspection sticker every 20 minutes. Due to inventory issues with the manufacturer because of Covid19 there is a shortage of new Toyota vehicles right now, that has led to less negotiation of price at this time. Thank you for your continued business and your feedback, it's customers like you that help us grow as a company. Troy M. ward - General Manager - McGee Toyota of Hanover

July 22, 2020

Great service department curious, friendly and get the repairs done fast. Ahmed was very helpful with my purchasing my leased car, which would have ended in October. Thanks everyone keep up the great w More

by KKIDS
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Ragab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

McGee Toyota of Hanover responded

Thank you so much for your kind words and 5 star review, we truly appreciate your continued business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 21, 2020

Comfortable Waiting Area, Friendly, Professional Service I always have a great experience here. I typically choose the wait service, and it is a place where I enjoy waiting...comfortable chairs, t.v. refres More

by CAROLAMCCORMACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hill
Jul 21, 2020 -

McGee Toyota of Hanover responded

Carol, thank you for your kind words, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 21, 2020

It was a prompt and pleasant experience I have always been treat with kindness and respect and I am looking forward to continuing having my Rav 4 serviced by this team through the life of my More

by LEEANNEPAULSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 20, 2020

10,000 miles service They did what they supposed to do with 10,000 miles service. Manager Joe schedule the next appointment and inform me about the rest of schedule before More

by BETTY.ONEILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
Jul 20, 2020 -

McGee Toyota of Hanover responded

Betty, thank you for your business, please let us know how we can better serve you on your next visit - we want everyone to have a 5 star experience!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 20, 2020

Service I needed a few things done (brakes, sticker, window). They accommodated my schedule as I was able to drop my car off the night before to be serviced t More

by SMJOYCE10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I worked with parts and service.
Jul 20, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 20, 2020

Oil Change, Sticker and rotate tires Dropped my car off before work it was done by noon time picked my car up after work. Everyone was professional and no hassle pick up. More

by sahola@vetdevcorp.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Davidson
Jul 20, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

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