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McGee Toyota of Hanover - Service Center

Hanover, MA

4.9
1,015 Reviews

1,015 Reviews of McGee Toyota of Hanover - Service Center

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February 08, 2021

Tim was honest about the timeIt would take for my car to Tim was honest about the time It would take for my car to be done. He offered me my free oil change and tire rotation at no cost. More

by newt1885
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim?
Feb 09, 2021 -

McGee Toyota of Hanover responded

We are happy to hear you had a positive experience at McGee Toyota of Hanover. Thank you for taking the time to share your feedback. Hope to see you again! - The McGee Toyota Team

February 06, 2021

Dotty in the service department is simply the best. She is the reason I keep coming back to McGee Toyota. She really cares about the customer. More

by ELLENCAP7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dotty
Feb 09, 2021 -

McGee Toyota of Hanover responded

Ellen, thank you for the wonderful review! Dotty is one of my favorites here as well, I'll be sure to tell her about your review. Hope to see you again! - The McGee Toyota Team

February 04, 2021

Service was good. I was disappointed the part I ordered wasn’t in and couldn’t be installed. I would have like a phone call that it wasn’t in. Got my other services done. More

by JEANNIESJUNGLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave in service
Feb 09, 2021 -

McGee Toyota of Hanover responded

Jeannie, thank you for taking the time to write us a review. We value your input and are sorry about the part not being in and the phone call. If you’re open to discussing your experience further, please call us at (781) 829-0343 thank you - The McGee Toyota Team

February 04, 2021

I went in for the 15,000 miles service for my 2020 Toyota RAV4 Limited hybrid. Everyone was friendly and accommodating and my wait time was just over an hour. The waiting area was clean and comfortable A More

by dmt123@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan from Service Dept.
Feb 09, 2021 -

McGee Toyota of Hanover responded

Thank you for the kind rating, DMT123. We’re so happy your visit at McGee Toyota of Hanover went well. I hope to see you again! - The McGee Toyota Team

February 02, 2021

Quick and fast service. They accommodated a day for me with no problem. Just wish they would give a quick clean ( power wash/vacuuming) like the dealership i used to go. But overall im satisfied. More

by jcajc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont know
Feb 03, 2021 -

McGee Toyota of Hanover responded

Thank you for the review! I apologize for not having the resources to wash and vacuum in service. I hope you choose us again and thank you for the business. - The McGee Toyota Team

January 29, 2021

The service was very good and I will continue to go to McGee for my oil changes. To get to the 25 word minimum i typed this sentence More

by RMURPHY762
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thank you for choosing McGee Toyota! - The McGee Toyota Team

January 29, 2021

Could not be happier with all my experiences here. Dave Hill ,service dept, is always helpful, respectful, and makes every visit easy and pleasant. will never go anywhere else! More

by LFAGAN23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Ragab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hill
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the kind words, I'll be sure to let Dave know! - The McGee Toyota Team

January 27, 2021

I had this dealership do a recall work on my truck they did do the work and they did it in a timely manner I priced out some other work for them to do and they were astronomically Expensive I would never h More

by GGPEASE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan in service
Jan 27, 2021 -

McGee Toyota of Hanover responded

Thank you so much for leaving us a review. Your feedback helps us to improve service for everyone. I apologize for any inconvenience your visit caused. We are normally very competitive in price with all surrounding dealers and we are willing to price match. Feel free to reach out to our service director Brian Davidson at 781-829-0343 to discuss and review your visit. We would love the opportunity to earn your business. Thank you. - The McGee Toyota Team

January 27, 2021

Didn’t feel we were treated like we mattered. Didn’t stand behind vehicle that we put less than 5000 miles on. Wouldn’t recommend to friends. More

by michaelhubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, I can only see that you bought a vehicle here in October of 2019. I'm not sure what we didn't stand behind. We offer all our customers extended warranties at time or purchase. Please feel free to reach out to our Service Director Brian Davidson at (781) 829-0343 if you have any questions. Thank you. - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

While Toyota has an extended warranty on certain oil leaks up to 60k, I was told ours won’t be honored under any courtesy coverage. Leak wasn’t discovered until first oil change service. Also, the vehicle was apparently sold with oil pan zip tied on due to broken bolts Charged $176 to travel over an hour to be told to come back after 500 miles to diagnose an issue that I feel they should stand behind

Jan 28, 2021 -

McGee Toyota of Hanover responded

Hi Michael, I just spoke with my service director to get more information on your visit. He informed me that the reason you need to come back after 500 miles is because we couldn't find an oil leak while the truck was here. We put dye in the oil so that if a leak is present, we would be able to see it better. Which is why we need you to come back after 500 miles. As for the oil pan. It's actually the splash shield that is zip tied up. We mentioned this because whomever you've been having change your oil or service your vehicle broke the screws that hold this up. Being an honest dealer we wanted you to know this. We also mentioned this to you because we didn't want to be blamed for something that was done at a different shop. All our vehicles go through a rigorous safety check before being sold. We do not sell vehicles with zip tied anything. If you want the splash shield repaired we would be more than happy to repair it for you when you come back to inspect the oil leak. If you have any questions feel free to reach out to our service director Brian Davidson at 781 829 0343. Thank you - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

Since this is the first oil change since I purchased the vehicle I have to assume that is how I received it. The service center I’ve used for many years assures me the pan was zip tied on when the truck came in, so I guess it’s a matter of he said she said, and I have to place my trust with the people who in my experience have consistently been trustworthy and dependable.

Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, we're not looking to go around in circles for the blame game. We know the oil filter on your vehicle was not installed by us when it arrived here. When you come back in after 500 miles, we will fix the plastic splash shield for free. I apologize for any miscommunication and thank you! - The McGee Toyota Team

January 26, 2021

very pleased with Joe's attitude and actions. he was committed to doing all that needed to be done with care. I would recommend him to anyone. More

by JHANLON8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Thank you for the 5 star review! I'm glad the service department didn't let you down. I'll be sure to let Joe know and thank you for choosing McGee Toyota. - The McGee Toyota Team.

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