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McGee Toyota of Hanover

Hanover, MA

4.7
2,076 Reviews
Hello my name is Rob McGee and I am the owner of McGee Toyota of Hanover. The McGee Family Dealerships have been in business for over 50 years. Our commitment to customer satisfaction is paramount to our success. We have grown every year by meeting our customers needs from sales to service, making customers for life. Please drop by and experience the McGee family way of doing business.
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880 Washington St

Hanover, MA

02339

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Showing 2,076 reviews

February 20, 2020

I always go thru Joe Allocca, he's always very accommodating. In for a maintenance service. Went in a timely manner. Joe always explains everything. More

by ELPEEBLES2004@comcast.net
Recommend Dealer
Yes
Employees Worked With
Joe Allocca
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words and for your continued business!!! Troy M. Ward - General Manager - McGee Toyota

February 20, 2020

Great experience McGee Toyota is a great dealership. The service area is really nice and the staff in very helpful. I was in and out in an hour. More

by eric.caldwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback Eric!!! Troy M. Ward - General Manager - McGee Toyota

February 17, 2020

I'm a VSPP Preferred Customer and your dealer is a participating dealer. The process started through inquiry on how many miles the vehicle I'm interested, with Ms Victoria Barbosa but she refused to More

by batutuy
Recommend Dealer
No
Employees Worked With
Bill Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rosicot, Dave Gavin
Mar 09, 2020 -

McGee Toyota of Hanover responded

Mr. Manny Rosario, I’m sorry you weren’t pleased with your visit at our dealership, we strive for customer satisfaction with every service, parts and sales transaction (we currently have a 4.7 star rating on the website you used to post this review). I apologize that my staff wasn’t up to speed with the VSPP program you’re referring to, it’s an optional program for dealers and we’ve never been presented one at our store – we called our local rep and were educated on the program (we didn’t have to participate). The vehicle you leased is in high demand / low supply but we opted to assist you because we’re team players (you told us you went to another store before ours, they most likely declined to participate). You originally called the dealership and asked our representative for the exact mileage on this vehicle, being a brand new vehicle she informed you that it would have very limited miles on it – she works in our call center and can’t leave the phones unattended. You state in your review we wouldn’t take your prior leased vehicle in trade, we didn’t take your vehicle in trade because the residual (buy out) was higher than the actual value of the vehicle – if we took it in trade your monthly payment on your new vehicle would’ve actually been higher than what you received. We also grounded the vehicle for you so you didn’t have to return it from the dealer you leased it from (the dealer you went to before you came to our store). You further state that our finance manager was “just pretending” to be listening to you, I find that odd considering you purchased 3 products from him – we also heavily discounted those products even though they are not part of the VSPP program. Most of our employees don’t use business cards, they personally give their contact information to each customer (the same way you got their information). I’m sorry you didn’t feel as though you received “VIP treatment”, I’m really not sure what else we could’ve done to assist you – please feel free to reach out to me directly to discuss further. Thank you for your feedback. Troy M. Ward – General Manager – McGee Toyota of Hanover

February 17, 2020

Great service, great experience! I will definitely refer friends and family. Customer for 30 years. I have never bought anywhere else. Sales experience was great More

by JOSEPHHINES50
Recommend Dealer
Yes
Employees Worked With
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for your continued business Joseph!!! Troy M. Ward - General Manager - McGee Toyota

February 17, 2020

We got an appointment easily and the employee explained in detail what needed to be done . My questions were answered very clearly and concisely. It was stress free experience. More

by AMPMJM98
Recommend Dealer
Yes
Employees Worked With
Steve Hall
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for your 5 star review!!! Troy M. Ward - General Manager - McGee Toyota

February 17, 2020

Fast & Convenient This review is of the service visit. I was pleasantly surprised by the comfort of the waiting area, the prompt timing of the service, and the effi More

by grandmap42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Alloca
Mar 09, 2020 -

McGee Toyota of Hanover responded

We're so glad you enjoyed your experience, thank you for the business!!! Troy M. Ward - General Manager - McGee Toyota

February 13, 2020

Outstanding I know that every time I come to McGee I know that I will quality work done for my dollarand my time was not wasted . More

by RCARAUJO66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hall
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback, we appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota

February 12, 2020

I don't remember who helped me with my service, he was great. Sceadguled my service that day, very accommodating! Got me out quick! Thanks More

by mattyg5707
Recommend Dealer
Yes
Employees Worked With
Joe allocca, Daniel Wood
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback, we appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota

February 11, 2020

excellent service One of the reasons I have bought multi cars from McGee Toyota is the service dept. They are all very helpful. I like working with the same people fo More

by RUTHPINKHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all employees in the service dept
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback, we appreciate your loyalty and continued business!!! Troy M. Ward - General Manager - McGee Toyota

February 11, 2020

quality of service The gentleman who greeted me was a competent processional who was very organized, methodical and clear in his explanation of what was wrong. I have no More

by kingfamilymarshfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback, we appreciate your loyalty and continued business!!! Troy M. Ward - General Manager - McGee Toyota

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