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McGee Toyota of Hanover

Hanover, MA

4.7
2,101 Reviews
Hello my name is Rob McGee and I am the owner of McGee Toyota of Hanover. The McGee Family Dealerships have been in business for over 50 years. Our commitment to customer satisfaction is paramount to our success. We have grown every year by meeting our customers needs from sales to service, making customers for life. Please drop by and experience the McGee family way of doing business.
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880 Washington St

Hanover, MA

02339

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Showing 2,101 reviews

January 29, 2021

Could not be happier with all my experiences here. Dave Hill ,service dept, is always helpful, respectful, and makes every visit easy and pleasant. will never go anywhere else! More

by LFAGAN23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hill, Ahmed Ragab
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the kind words, I'll be sure to let Dave know! - The McGee Toyota Team

January 29, 2021

I received Excellent service from all at McGee Toyota. It was a pleasure to have a nice experience and not to be haggling over pricing. The car is so beautiful and very comfortable. I plan on doing all m More

by mariew49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ragab
Jan 31, 2021 -

McGee Toyota of Hanover responded

We're glad you enjoyed the experience here. Hope to see you again! Thank you. - The McGee Toyota Team

January 29, 2021

The service was very good and I will continue to go to McGee for my oil changes. To get to the 25 word minimum i typed this sentence More

by RMURPHY762
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thank you for choosing McGee Toyota! - The McGee Toyota Team

January 29, 2021

There was a miscommunication during the deal, however when reported, the right people tried hard and it was fixed finally. My trust in McGee Toyota was restored, Thanks to Bill Morris and Patrice who hel More

by Harinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Racicot
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the review. We're glad everything got sorted out. - The McGee Toyota Team

January 28, 2021

Val was very helpful when we went to McGee Toyota to buy a car. He was professional and honest with answers to our questions. Val has a great personality and is definitely a “ people person “. We would cert More

by jenroy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valdomiro C Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the review. We appreciate it! - The McGee Toyota Team

January 28, 2021

I’ve always bought cars here. This is the best place to buy a Toyota even when I had minor issues they get handled right away. Mike,Bill are awesome More

by I222IC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Racicot
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks for the kind words and for choosing us! - The McGee Toyota Team

January 28, 2021

I love this dealership! I always get my Toyota here, they are very transparent and do the best they can. I worked with Donnao, he was excellent! Very sweet and polite. He helped us with everything explained More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valdomiro C Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

McGee Toyota of Hanover responded

Glad you enjoyed your experience! Thanks for choosing McGee Toyota. - The McGee Toyota Team

January 27, 2021

Joe was super friendly and informative throughout the shopping and buying process. Made the process quick and easy. Would recommend working with Joe to friends and family! More

by AKimball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Thank you so much the positive review and vibes! We're glad you enjoyed your visit. Feel free to reach out if you have any questions. - The McGee Toyota Team

January 27, 2021

The whole process is fast and easy! People are nice, knowledge sales person, good price! Recommended this dealer! Good good good good good good good More

by LEE.SONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Lee, thanks so much for the 5 star review. Call us if you need anything. - The McGee Toyota Team

January 27, 2021

Didn’t feel we were treated like we mattered. Didn’t stand behind vehicle that we put less than 5000 miles on. Wouldn’t recommend to friends. More

by michaelhubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, I can only see that you bought a vehicle here in October of 2019. I'm not sure what we didn't stand behind. We offer all our customers extended warranties at time or purchase. Please feel free to reach out to our Service Director Brian Davidson at (781) 829-0343 if you have any questions. Thank you. - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

While Toyota has an extended warranty on certain oil leaks up to 60k, I was told ours won’t be honored under any courtesy coverage. Leak wasn’t discovered until first oil change service. Also, the vehicle was apparently sold with oil pan zip tied on due to broken bolts Charged $176 to travel over an hour to be told to come back after 500 miles to diagnose an issue that I feel they should stand behind

Jan 28, 2021 -

McGee Toyota of Hanover responded

Hi Michael, I just spoke with my service director to get more information on your visit. He informed me that the reason you need to come back after 500 miles is because we couldn't find an oil leak while the truck was here. We put dye in the oil so that if a leak is present, we would be able to see it better. Which is why we need you to come back after 500 miles. As for the oil pan. It's actually the splash shield that is zip tied up. We mentioned this because whomever you've been having change your oil or service your vehicle broke the screws that hold this up. Being an honest dealer we wanted you to know this. We also mentioned this to you because we didn't want to be blamed for something that was done at a different shop. All our vehicles go through a rigorous safety check before being sold. We do not sell vehicles with zip tied anything. If you want the splash shield repaired we would be more than happy to repair it for you when you come back to inspect the oil leak. If you have any questions feel free to reach out to our service director Brian Davidson at 781 829 0343. Thank you - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

Since this is the first oil change since I purchased the vehicle I have to assume that is how I received it. The service center I’ve used for many years assures me the pan was zip tied on when the truck came in, so I guess it’s a matter of he said she said, and I have to place my trust with the people who in my experience have consistently been trustworthy and dependable.

Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, we're not looking to go around in circles for the blame game. We know the oil filter on your vehicle was not installed by us when it arrived here. When you come back in after 500 miles, we will fix the plastic splash shield for free. I apologize for any miscommunication and thank you! - The McGee Toyota Team

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