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McGee Toyota of Hanover

Hanover, MA

Overview
Employees
Reviews
Vehicles
4.7
2,076 Reviews
Hello my name is Rob McGee and I am the owner of McGee Toyota of Hanover. The McGee Family Dealerships have been in business for over 50 years. Our commitment to customer satisfaction is paramount to our success. We have grown every year by meeting our customers needs from sales to service, making customers for life. Please drop by and experience the McGee family way of doing business.
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880 Washington St

Hanover, MA

02339

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Showing 2,076 reviews

July 27, 2021

The service was great. They let me schedule appointments for myself and my mom at the same time. They have friendly, knowledgeable staff. I wouldn't go anywhere else. More

by SOURISMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 29, 2021 -

McGee Toyota of Hanover responded

Thank you for the 5 star rating! - McGee Toyota of Hanover Team

July 27, 2021

You guys are great. From sales to service, I have never had better. The overall experience is absolutely enjoyable. I am looking forward to another Toyota with your shop. Thanks More

by HENGWALAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

McGee Toyota of Hanover responded

Wow! thanks so much for this 5 star rating - we really appreciate it. - McGee Toyota of Hanover Team

July 27, 2021

except for the fact that Ahmed neglected to tell me that the 2021 Camrys did not come with navigation, which I had for the 10 previous years in my Lexus, I was satisfied. More

by melaineliss628
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ahmed Ragab
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2021 -

McGee Toyota of Hanover responded

We're very happy your visit was satisfying and apologize about any miscommunication. Really sorry about that - Please feel free to reach out to our GM Bob Piehl if you need to discuss anything at 781-826-8333. - McGee Toyota of Hanover Team

Jul 29, 2021 -

melaineliss628 responded

i have nothing further to discuss

July 26, 2021

Shannon was great!! So easy to talk to and ask questions! customer service was great I was in and out with a new car! thankyou! More

by julieee925
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

McGee Toyota of Hanover responded

Thank you for the kind words and for choosing McGee Toyota of Hanover - We appreciate it!

July 26, 2021

They were ready to start my service on time and discovered and replaced my poor front brakes and rotors. They also conducted tha MA yearly inspection and reconnected my Bluetooth phone to the car More

by ALLY44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 28, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the feedback! We're glad everything went well during your visit. - McGee Toyota of Hanover Team

July 26, 2021

I have had nothing but good experiences with McGee Toyota, Hanover. They are friendly, courteous, professional, and they can be relied on to get one in and out as quickly as possible considering what More

by kmbrowser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 28, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the kind words - we really appreciate it! - McGee Toyota of Hanover Team

July 26, 2021

I scheduled and oil change and emissions sticker for my vehicle, noting I would be waiting the dealership while the service was being done. I’m pretty sure they forgot about it as it took 2 1/2 hours. The More

by huffmanlisa3170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
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Jul 28, 2021 -

McGee Toyota of Hanover responded

I'm really sorry about how long you had to wait. We're doing the best we can during these unprecedented times like every other business - with labor/parts/delivery/product shortages. Please feel free to reach out to our Service Director Brian Davidson at 781-829-0343 and he can help you get in and out next time. Thanks for choosing us and I apologize for the length of time. - McGee Toyota of Hanover Team

July 21, 2021

Everyone was very friendly and kind. Ended up spending 3 hrs total there but I walked out with a new car! Shannon was LOVELY - super refreshing to buy a car from a young female instead of the usual "used ca More

by siobhanara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

McGee Toyota of Hanover responded

Thank you so much for the review and kind words. I'll be sure to pass them along to Shannon! - McGee Toyota of Hanover Team

July 21, 2021

Very disorganized and deceptive. Tried to book an appointment three times, was told someone would call me back, never did. Ended up walking into the dealership and talking to a random salesman. RAV4 More

by meetings1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmed
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Jul 22, 2021 -

McGee Toyota of Hanover responded

I'm very sorry to hear you had a bad experience and I apologize for any miscommunication. What I understand from the situation. You came in on the Pre-Owned Rav4. The vehicle had some scratches on it that did not show in the photos. You expressed concern on scratches and we agreed with you. We adjusted the price because of the scratches. You left the dealership and decided not to buy it. Then you came back and decided the adjustment was fair and you purchased the vehicle. You also signed a copy of the autocheck prior to completing the final paperwork. We have all customers sign the autocheck - so it is full disclosure and they know if an accident occurred. Every autocheck is also displayed on our website under each Pre-Owned vehicle for full disclosure. We are a one price store that tries to be as transparent as possible. I'm really sorry we failed you - it is never our goal to have an upset customer. If you have any questions or would like to talk further. You can reach out to our GM Bob Piehl at (781) 826-8333. Thank you- McGee Toyota of Hanover Team

Jul 23, 2021 -

meetings1 responded

Thank you for your reply. This was the end to a very frustrating experience. It started with trying to get an appointment. I called to book an appointment and was told it was 'confirmed' by Kelly. I was also told that they would call me if the car was sold, even though she never took my phone number. I called the day of the appointment and was told that the car was still available by Beau. He said he would call to confirm before he left at 4:30p that day, but never did. The AutoCheck was given to my wife while I was in the bathroom. I noticed the three owners but not the accident. There was a BIG assumption that took place by Amed. The salesman, Amed, should have verbally gone over the report, at which time EVERYONE would have been told that the car was in an accident. This was a MAJOR mistake. It was also a negative that we only got ONE KEY to the vehicle. You should have given two, even if it cost you a few bucks. The final negative was with the financial officer. I asked if the car had a full tank of gas. He stated that McGee Toyota only puts a full tank of gas in NEW cars and don't offer that for USED car sales. Give me break! I've never bought a car and left the lot without a full tank of gas. You need to treat used car sales like new car sales. Overall, McGee Toyota came across as a VERY disorganized dealership that had deceptive overtones and didn't treat the customer like a valued part of the process. You didn't fully clean the car, as my wife and daughter complained of a smell that caused my wife to have a headache by the time she got home. I'm having my mechanic go over the car top to bottom, largely because I don't trust what was told to me. I'm also having the car fully detailed to get rid of the smell. This $500 expense shouldn't have been necessary. On top of that I have to pay my local Toyota dealer $160 for another key! That's how bad the total transaction was. You need to do better if you're going to earn anyone's business in the future. You lost mine.

July 21, 2021

Excellent people, true to their word. It was a simple transaction, we got the vehicle we wanted and everyone is very professional.I would highly recommend McGee Toyota and will shop there again in the fu More

by frenchjd
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Ragab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Racicot
Andrew Cavicchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2021 -

McGee Toyota of Hanover responded

Thank you for the kind words and the 5 star review - we really appreciate it! - McGee Toyota of Hanover Team

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