Back

McGee Toyota of Hanover

Hanover, MA

4.8
2,170 Reviews
Hello my name is Rob McGee and I am the owner of McGee Toyota of Hanover. The McGee Family Dealerships have been in business for over 50 years. Our commitment to customer satisfaction is paramount to our success. We have grown every year by meeting our customers needs from sales to service, making customers for life. Please drop by and experience the McGee family way of doing business.
Contact Dealership

880 Washington St

Hanover, MA

02339

Directions

By Type

Showing 2,170 reviews

February 16, 2015

WONDERFUL CUSTOMER SERVICE--VALDOMIRO BARBOSA This was an excellent experience for both my partner and I. It was our first time financing a car, and our sales person Valdomiro Barbosa was part of More

by Normarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valdomiro Barbosa, David Proctor
Feb 19, 2015 -

McGee Toyota of Hanover responded

Hi Normarie, Thank you for leaving us this wonderful review we highly appreciate you taking your time to help us out! We are always looking to make the buying process a fun simple easy process! With that said again thank you for your review if you ever need help with anything you are always welcome to calls us! Welcome to the Family! Congratulations on the new vehicle! Best Regards, Ryan Silveri Guest Relations

February 16, 2015

The seller Valdomiro Barbosa, met us very well. Friendly, sa fe, knowledgeable of the product you have in hands, a very communicative, helpful and caring person. Excellent seller. Thank Valdomiro to sell us a dr More

by wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valdomiro Barbosa, Matt Campbell
January 22, 2015

Byout or upgrade? ,,, The decision was a winner! It was a smooth transition into my new RAV4 lease from my 2012 RAV4 lease. The McGee sales team, Tom Mike and Ryan, were creative with my best inte More

by oilcan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rizzitano, Joe Tringali, Mike Gilbrook, Ryan Silveri
Jan 23, 2015 -

McGee Toyota of Hanover responded

Thanks for the great review about your experience here at McGee Toyota! We are happy to have you as part of the family! Enjoy your new vehicle and feel free to call or stop by if you have any questions. We are always a phone call away, and always looking to help out as much as possible! Again Thank You!!! -Ryan Silveri Guest Relations

January 22, 2015

Service Nightmare I brought my Prius in for a recall notice and declined the additional service suggested. When picking-up, I found the exterior to be damaged and the More

by johng
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Tringali, Tom Bithoney
Jan 22, 2015 -

McGee Toyota of Hanover responded

Dear John, McGee Toyota takes pride in great customer service. Our service department is consistently in the top 5 for customer satisfaction in New England(Over 70 Toyota Dealerships). I spoke with the service manager and he was not aware of this situation. Please contact Brian Davidson at his direct line-781 378 1561 when you have the chance. Apologizes, Jonathan Beaton Guest Relations

Jan 22, 2015 -

johng responded

The number you suggest I call is my own phone number. I'm left to wonder why you're not calling me. Based on my experience yesterday, I'm certainly not interested in trusting you again w/my car. Please call me if you want to suggest ways to make amends for the abysmal service I received.

Jan 22, 2015 -

johng responded

I'd add that your Yelp rating, which isn't internally managed as is the one to which you refer, shows you as one of the worst Toyota dealerships in New England. I'm not surprised that you are unaware of the situation, despite it occurring last night and including several of your staff. Add to that the fact that you actually suggest calling your Service Manager at MY phone number. Your note is actually testament to my point. The question is how long a decent product can mask incompetent management. For the hope of car-buyers everywhere, let's hope that's not too long.

Jan 22, 2015 -

McGee Toyota of Hanover responded

Hi, John I'm sorry, I got numbers mixed up that were given to me. I don't work in the service department. Brian reached out to me about your dealerrater review because he was concerned about what happened. He is gone for the day today and he was not here last night. I will talk to him tomorrow and tell him that you want him to call you. I apologize for the confusion.

Jan 22, 2015 -

johng responded

I've already received a return call from one of your colleagues, who repeated industry platitudes like an anesthetized monkey, full of disingenuous apology and mock surprise. My heart goes out to you, buddy. I can get my car fixed somewhere else, but you need to spend some of the rest of your life there. I will do what I can to tell the market the truth about your dealership. If the person to whom you refer actually has anything new to share, feel free to have them call. Otherwise, don't.

January 22, 2015

Wonderful customer service Awesome experience. Everyone was nice. My salesperson, Bob Smith, made sure my vanity plates stayed with me. They were my grandmother's. he was war More

by Margaret
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Smith. Sales
May 29, 2015 -

McGee Toyota of Hanover responded

Thank you for this wonderful Review we appreciate it! If you ever have any questions, or concerns let me know I will be happy to assist you! Best Regards, Ryan Silveri Guest Relations

January 18, 2015

Great Experience! My wife and I just purchased a certified preowned Toyota Corolla from McGee. I saw it online and was exactly what we were looking for. Our salesman V More

by robsonxp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valdomiro Barbosa
Jan 20, 2015 -

McGee Toyota of Hanover responded

Dear Robson, Thanks for the great review about your experience with Val. We are happy you found the perfect vehicle you were looking for! Enjoy your new vehicle and feel free call or stop by if you have any questions. We thank you for your business -Jonathan Beaton Guest Relations

January 14, 2015

Best Car Buying Experience both my wife and I have had! Both my wife and I own an insurance agency. From our clients experiences we hear first hand numerous personal reviews of numerous dealers. When we wer More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Thomas, Matt Campbell
Jan 20, 2015 -

McGee Toyota of Hanover responded

Dear Chuck, Thank you for reviewing McGee Toyota on DealerRater! We are glad that your wife was very satisfied with the value of a Toyota product and McGee's staff. Please feel free to call or stop by if you have any questions! Thank you for your business. Jonathan Beaton Guest Relations

January 13, 2015

Horrible Experience I will never come back again. Mike Gilbrook promise that I had 98% of chance of getting the car I wanted. he told us he was only waiting for the Toy More

by Carlos Campos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gilbrook
December 31, 2014

Amazing Customer Service Experience! I have been a Toyota car driver for nearly 30 years and I just purchased my 2nd Toyota from Bill Thomas. Bill did an amazing job finding the exact ca More

by mparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gilbrook, Bill Thomas, Dave Gavin
Jan 20, 2015 -

McGee Toyota of Hanover responded

Dear Mparky, Thanks for leaving such a wonderful review about our dealership and Bill Thomas. He has worked at McGee for sometime now. I'm sure you know why we are glad he works here! This review will definitely put a smile on his face. I again thank you for your business, enjoy your new vehicle! -Jonathan Beaton Guest Relations

December 05, 2014

I'm happy to be part of this family! Me and my husband drove more than a hour to find the best people to deal with! We've got the car we wanted at McGee toyota and we are very happy! Th More

by Silvanianavarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Medina and Ricardo Machado
Jan 20, 2015 -

McGee Toyota of Hanover responded

Thank you for letting us know about your experience. We are thrilled that are happy with your purchase here at McGee Toyota. We thank you for your business! -Jonathan Beaton Guest Relations

...
192
...