
McGee Toyota of Hanover
Hanover, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I test drove a Prius at the end of August. Gave a $2500 check to hold the car over Labor day weekend. I changed my mind about the car. I was assured from the salesman and everyone that there was no problem check to hold the car over Labor day weekend. I changed my mind about the car. I was assured from the salesman and everyone that there was no problem getting my money back. Here it is September 19th. And although the check cleared and went into their account on September 4th. I still have not been able to recover my deposit. The business Manager and General manager will not respond to me. The internet salesperson Josh Hetzel, my first contact, has been attempting to get my money refunded. His own people have been lying to him, saying the refund was mailed out. If you are driving over to their dealership, just keep on driving, do not stop. If you call for help, the person you are calling for will be out that day, Trust me. More
Mohamed Ezzeldin was very friendly and helpful. He was honest and has gone above and beyond to make my car purchase an enjoyable experience. I would definitely recommend a friend or family member to him. honest and has gone above and beyond to make my car purchase an enjoyable experience. I would definitely recommend a friend or family member to him. I had a great experience purchasing my new Toyota at McGee Hanover Branch they are very professional and did an excellent customer service at all the time. More
Hi, I recently purchased a Toyota Scion from McGee Toyota. Our salesperson was Joe Tringali. I did not feel pressured by him and enjoyed talking with him. I had just been in an accident that totale Toyota. Our salesperson was Joe Tringali. I did not feel pressured by him and enjoyed talking with him. I had just been in an accident that totaled my car and was pretty much a wreck as I have not had much success in my last couple car purchases. He was very kind to me and I appreciated his approach. I would definitely recommend him to any friend looking to purchase a car. I would have emailed sooner but I misplaced his card in all the confusion. I was happy to find it today because it had been on my mind to thank him. PS So far I love the car! Thanks. More
I purchased a used 2012 Sienna from the McGee Used Car Annex. We were promised a new carpet/mats throughout the car to address an odor issue. The sales associate told us there was a "spill" in the back Annex. We were promised a new carpet/mats throughout the car to address an odor issue. The sales associate told us there was a "spill" in the back seat We brought the car back 2 days after purchase. Picked up the next day and only 1/3 of carpet was replaced. Called repeatedly the next 4 days to have this addressed. They did not do the work promised. Never received a call back. I had to DRIVE to the dealeship to actually talk to someone and get this addressed. I live 27 miles from the dealer. Very inconvenient on top of this customer service issue. The manager only then agreed to replace all of the carpet as promised and use 24 hour deodorizer to address the odor issue in the car. They had no loaner car for me so I had to drive home with the car. This should have been addressed over the phone. The sales associate and manager also knew my wife was 8+ months pregnant and still would no cooperate by returning calls and addressing the matter promptly. My wife had the baby the next day. I get home from hospital 2 days later. Again I call to arrange to have issues addressed. Again it takes days for my to get a call back. Then finally after another 3 days of waiting they call to tell me to drop car off at rental agency closer to home. Drop car off on a Monday. Entire carpet is replaced but beat up floormats still in the car. Odor is better but not 100 percent gone. Also when car was returned they were supposed to give me my copy of the paperwork. Failed promise again. We were also promised a gas voucher the day we purchsed the car because the gas was empty and WE had to fill it up to get home. Car was returned with less than 1/4 tank of gas. More failed promises. I immediately called about the missing paperwork and gas tank. This was a Wednesday. It is now Monday and I still do not have my paperwork and gas money, which was supposed to be mailed to me. I have never been so angry about a purchase on any level in my life. It might be one of two individuals but I will never recommend this dealership to anyone. I have no faith and tolerance left with this dealership. Any furhter issuses I have with this vehicle will be addressed by another Toyota dealership. More
My husband called twice to confirm availability of car before driving almost 2 hours today to purchase the vehicle. Was told it was sold LAST WEEK. Extremely disappointed. They told it was an honest mi before driving almost 2 hours today to purchase the vehicle. Was told it was sold LAST WEEK. Extremely disappointed. They told it was an honest mistake as they are updating their dealership and apologized for their mistake. More
I had an awful experience at McGee Toyota. I was actually a former customer of theirs but will never do business with them again and would not recommend them to anyone. They sent out a marketing flyer with a a former customer of theirs but will never do business with them again and would not recommend them to anyone. They sent out a marketing flyer with an offer for a trade-in on my current truck (which I purchased from them, so they know exactly what it is). Since the price seemed too good to be true, I called and verified what they were saying (the trade in offer was above book value), negotiated the price on a new truck, and confirmed multiple times with them that all the numbers were correct. It's about an hour and a half drive, so I specifically negotiated the price over the phone and confirmed as clearly as I could. I understand that they needed to see my trade-in to verify the value, but agreed that as long as the truck was in the condition I said it was, then they would give me the deal. When I show up to buy the truck, the sales rep I spoke with (Josh), whom I spoke with probably five or six times during the day and confirmed all of these details with, hands me off to another rep and disappears. Then the deal we negotiated is no longer valid, they won't give me the price we agreed, and Josh is conveniently nowhere to be found (they agreed my trade in was in great condition but still wouldn't give me the agreed-upon price for it). They can't possibly understand why he would offer me such a great deal (and the great deal is the only reason I drove 90 minutes to get there). They won't honor what was discussed on the phone, won't stand by their word, and won't do anything to try to make it right. From reading other reviews afterward, this seems to be a very common tactic they use - say anything over the phone and promise you the world to get you to the showroom, then the whole story changes when you get there. It's a classic bait and switch tactic, it's completely unprofessional and unacceptable, and places like this are what give car buying a bad name. I would not recommend anyone do business with this dealership; there are many other fine Toyota Dealerships in the area that will treat you with respect and honesty. The only reason to even consider this place would be price, but my experience shows that whatever price you think you're getting when you speak with them is completely subject to change when you get there. Take your money elsewhere. More
A disastrous and horrendous car buying experience at McGee Toyota. McGee Toyota sent a quote by email which included $500 rebate to all military members. McGee Toyota said the military rebate was a mi McGee Toyota. McGee Toyota sent a quote by email which included $500 rebate to all military members. McGee Toyota said the military rebate was a mistake in the quote and they could not honor it. It is shady to lure a military customer that way. I test drove a 2013 Toyota Highlander even without the military rebate the price was reasonable, so I signed a contract to purchase on May 27 and placed a $7000 down payment. I decided to register out of state tags and was told it would take 10 days to receive the tags and registrations. 10 days had passed but decided to give a few more days to call for an update. When I called they said they didn't receive tags or registrations yet but they did need more documentation from me to move forward with the registration. Why they didn't ask for all pertinent information in day one? who knows. July 1st I received a bill for the first month’s payment for a car that I have yet to drive and was still in McGee Toyota's parking lot. I called McGee Toyota and asked them if the payment could be differed until the car was delivered. It made no sense to be paying for a vehicle that I have yet to own. Matt the finance manager told me not to worry, that the tags and registration would arrive before the car payment was due. Two days before the car payment was due I called McGee Toyota again to ask if they were able to differ the car payment. They said they had not done so but they would look into it. The day after the car payment was due I called again I said "I owe on a car that I have yet to own, and i really need the payments to be differed.” They said that they did not differ the payments but they would look into it. It then dawned on me that I was not a concern to them and decided then that I would walk away from this deal. Tom and Brad told me that I can't walk away from this deal, and if I did, I would be charged for all document, registration fees which amounted to $541. Brad the general manager was actually very hostile over the phone when I told him that I have decided to let go of this deal. Brad said he will refund my $7000 down payment minus all the fees I owed. I felt like I was being held hostage to this deal. Here is an excerpt from the contract I signed. "RECEIPT OF GOODS AND PROMISE TO PAY: YOU AGREE THAT YOU HAVE RECEIVED THE VEHICLE AND SERVICES DESCRIBED ABOVE, AND HAVE ACCEPTED DELIVERY OF THE VEHICLE IN GOOD CONDITION. YOU PROMISE TO PAY THE CREDITOR THE TOTAL SALE PRICE AS SHOWN ABOVE." The registration fee was included in the total sale price. Tags and registrations for the vehicle were never issued, and yet they still charged me for it. This was indeed a very disastrous car buying experience at McGee Toyota. More
Joe was very friendly and helpful. He was honest and has gone above and beyond to make my car purchase an enjoyable experience. I would definitely recommend a friend or family member to him. gone above and beyond to make my car purchase an enjoyable experience. I would definitely recommend a friend or family member to him. More
I went to McGee Pre-Owned Superstore - the one in Hanover on Washington St. - (even though I read some bad reviews) to look at several 2010 Toyota Prius's that they had available. I saw the cars on Autotrade on Washington St. - (even though I read some bad reviews) to look at several 2010 Toyota Prius's that they had available. I saw the cars on Autotrader and again on their own website. The prices looked good, they were around 40,000 miles each and were certified. I had called previously and I was told to ask for Josh Hetzel (internet sales manager) when I arrived. I asked for Josh, but some other sales rep helped me, I forget his name but he was pleasant enough, he let me take all three cars for test drives. I liked two of them, they had the same price, so I was willing to buy either one of them. A second sales rep (forget his name too) then asked if I wanted to buy one of the cars, I said yes, it really just depends on what you will give me for my trade. I was trading in a 2008 Acura MDX with 98,000 miles on it. It was in mint condition, brand new timing belt, but I have a long commute and the gas was killing me. If you go to McGee's website, they have a service through BlackBook that will tell you what your trade might be worth. I did that (as well as looking on KBB, etc.) and BlackBook said it would be worth from $14-17.5k. I went to another dealer the day before and they offered me $15.5k. This is where my experience with McGee went ridiculously bad, and I know this was coming straight from the manager, the sales rep was just the go-between so I only partially blame him. First, the sales rep told me the price of the car was nearly $2,000 more than they had on their own website and Autotrader, and then showed me what my monthly payment would be. I had already arranged financing through my credit union and had told him that. I said, (1) your price is way off according to your own website, and (2) I don't need to know a monthly payment, just tell me what you will sell me the car for and what you will offer me for my Acura, that is all I need to know to make a decision. He seemed surprised that the price was wrong, he goes back to the manager (not sure why because he had a computer right in front of him that he could have seen the price himself) and then comes back and tells me the correct price and what my new monthly payment would be. Again I said that I just needed to know what they were offering me for my trade. Finally he said $12.5k. I laughed, said thank you, offered to shake his hand and got up to leave. As I was sitting in my car getting ready to leave, the first sales rep came out and started calling out trade-in offers..."how about $13k?, $14k?, $15k?, $16k? would you take $16k? let me ask the manager if he will offer you $16k." The manager came out and offered me $16k for my Acura MDX. Fair price, but at this point I was so irritated by their tactics (this all happened in about 5-10 minutes) and I did not trust them in the least. I left and ended up purchasing a Prius at the other dealer that offered me $15.5k for my trade (a very pleasant purchasing experience which I also reviewed - Acton Toyota Used Car Annex). My main problem with McGee is how stupid they thought I was as a customer. Did they really think I wouldn't already know the price they were selling the Prius's for from their own website? The sales rep tried to say it must have just been discounted the night before...not true because I had been researching for days and the price had not changed...even if it had, how could the sales manager not know the current price? Also, did they really think I wouldn't know what a fair price for my trade would be? Are they not aware of the Internet and how easy it is to find this type of information? And to pull the old "here's your monthly payment" routine in an effort to not tell me what they are offering for my trade is just embarrassing. Toyota should reconsider being associated with this dealership. These guys need to change their business practices...treat the customer as if they are not clueless (even if they are!), be transparent about your pricing and trade-in values, and maybe you will find you sell just as many cars and have repeat customers for years to come. My advice...stay away! More