McGee Toyota of Hanover

I was quoted a certain price for a new vehicle via email. I was also told that I would get a ball bark amount on my trade by using McGee's black book link. I drove 2.5 hours to McGee just to find out that th I was also told that I would get a ball bark amount on my trade by using McGee's black book link. I drove 2.5 hours to McGee just to find out that the price quoted and "ball park" on my trade was wrong. They said they made a mistake on cars.com regarding price, that the price they quoted me didn't include doc fees (which it did and I have the email to prove it), and that the ball park trade amount using black book was to be taking off of full retail of the vehicle not an already discounted price (This is not in writing anywhere). Using their black book link my truck came in at 3200 to 4200. They offered me 650, yes 650. After picking my jaw off the ground they bumped it up to 1500. In the end they would not honor the price they already quoted me via email, we were off by only 400. I wasted 6 hours between driving and negotiating for nothing. I will be calling Toyota regarding their practices. More

I test drove a Prius at the end of August. Gave a $2500 check to hold the car over Labor day weekend. I changed my mind about the car. I was assured from the salesman and everyone that there was no problem check to hold the car over Labor day weekend. I changed my mind about the car. I was assured from the salesman and everyone that there was no problem getting my money back. Here it is September 19th. And although the check cleared and went into their account on September 4th. I still have not been able to recover my deposit. The business Manager and General manager will not respond to me. The internet salesperson Josh Hetzel, my first contact, has been attempting to get my money refunded. His own people have been lying to him, saying the refund was mailed out. If you are driving over to their dealership, just keep on driving, do not stop. If you call for help, the person you are calling for will be out that day, Trust me. More

I purchased a used 2012 Sienna from the McGee Used Car Annex. We were promised a new carpet/mats throughout the car to address an odor issue. The sales associate told us there was a "spill" in the back Annex. We were promised a new carpet/mats throughout the car to address an odor issue. The sales associate told us there was a "spill" in the back seat We brought the car back 2 days after purchase. Picked up the next day and only 1/3 of carpet was replaced. Called repeatedly the next 4 days to have this addressed. They did not do the work promised. Never received a call back. I had to DRIVE to the dealeship to actually talk to someone and get this addressed. I live 27 miles from the dealer. Very inconvenient on top of this customer service issue. The manager only then agreed to replace all of the carpet as promised and use 24 hour deodorizer to address the odor issue in the car. They had no loaner car for me so I had to drive home with the car. This should have been addressed over the phone. The sales associate and manager also knew my wife was 8+ months pregnant and still would no cooperate by returning calls and addressing the matter promptly. My wife had the baby the next day. I get home from hospital 2 days later. Again I call to arrange to have issues addressed. Again it takes days for my to get a call back. Then finally after another 3 days of waiting they call to tell me to drop car off at rental agency closer to home. Drop car off on a Monday. Entire carpet is replaced but beat up floormats still in the car. Odor is better but not 100 percent gone. Also when car was returned they were supposed to give me my copy of the paperwork. Failed promise again. We were also promised a gas voucher the day we purchsed the car because the gas was empty and WE had to fill it up to get home. Car was returned with less than 1/4 tank of gas. More failed promises. I immediately called about the missing paperwork and gas tank. This was a Wednesday. It is now Monday and I still do not have my paperwork and gas money, which was supposed to be mailed to me. I have never been so angry about a purchase on any level in my life. It might be one of two individuals but I will never recommend this dealership to anyone. I have no faith and tolerance left with this dealership. Any furhter issuses I have with this vehicle will be addressed by another Toyota dealership. More