McGee Toyota of Hanover

Can't get dealership to stop contacting me about vehicle I bought a used car from the dealership before McGee bought the dealership. That dealership had horrible customer service. Now with McGee in charge it I bought a used car from the dealership before McGee bought the dealership. That dealership had horrible customer service. Now with McGee in charge its not much better. I went to a different dealership and traded in my corolla for a Rav4. McGee is still sending me stuff in the mail, email and phone calls. I told the girl on the phone I sold the car, but she kept calling every so often until I blocked their number. I still get emails from them even though I unsubscribed from their email service. I asked them on Facebook to stop calling me and they told me to call them to get them to stop calling me? Really? Its not that difficult to not call me anymore. And the last time someone called me, I asked them to remove me from the mailing list. But yet they continue to contact me. Maybe if they got rid of the less than stellar employees when they bought the dealership I may have returned but after all of this I would rather drive NY for a car before I ever step foot in their dealership again. More

All local buyers in the hanover , pembroke, Hello my name is Paul Souza I bought a car 3 days ago and it had some issues it was used car. I wanted theses items to be a fixed, issues where crack Hello my name is Paul Souza I bought a car 3 days ago and it had some issues it was used car. I wanted theses items to be a fixed, issues where cracked bumper molding and scraped fog lamp and scratches on the paint. Toyota cost for parts is $230.00 at there cost if I was to buy them when researched online the parts are OEM and are much less and they are certified to the same quality as a Toyota part at $80.00 for both parts. McGee did take care of the scratches but retracted on fixing the parts. Which is less cost for them to buy and replace. I paid $25,000 for the car on 9/22/16. So when I called the next day because it was night and light inclement weather when I purchased the car I did not see the cracked bumper molding and fog light and the scratches on a black 2013 Toyota Highlander Joe the sales rep did ask his manager Mike Roscco and they were not willing to fix theses small issues because the margin on the car was tight . The only thing that is tight is them opening the wallet back to you and taking pride in there cars they sell that are used and taking pride in the relationship with there customer, I have bought many cars in my life time and most dealers would work with customer to have some relief or resolution on small issues , now I not asking foe a brand new car because well I would of bought a new car. but they could of met me half way and fixed the broken molding , a scratch or ding I can except but don't give me the cost is tight to put money back in on one or two parts which once again at there cost is far cheaper to install and the install time for the part is a minimal two hour install. So if you want to buy a car that is used there with the feeling that once you buy your stuck this is the dealer for you, they wont fix any small cosmetic part repairs because there is no room, and the margin is tight. ( I am writing this because I was polite and willing to work on a resolution on this matter even to call ahead to the GM to express my concern on the car and can we work together on fixing the parts but the answer was No, with that being said told the GM I would be writing review on this matter because I wanted to let Toyota and McGee Toyota know upfront and to there face that a negative review on McGee Toyota would be written instead of been a anonymous person I wanted to include my name and date of purchase. This way when I write you know it was up front with full understanding that what I was going to write , not like there practices on buy now and take it, ( McGee needs to take pride in repairs on there used cars to make them sell of what there asking for.. and need to be upfront that they are not willing to cover and parts once you buy a car that is used. More

extended warranty filed a complaint with the BBB, had my pro rated refund within 10 days, too bad it took filing a complaint with the BBB to have them refund my money. filed a complaint with the BBB, had my pro rated refund within 10 days, too bad it took filing a complaint with the BBB to have them refund my money. if tou are having this same isue, file the complaint, it took less than 5 minutes online to file the complaint, and you will get your refund. again, if you do purchase a vehicle here, do not get the warranty, it is not even a warranty, portfolio only underwrites it. More

Easy experiance getting a lease Leased a 2016 Corolla after buying a Rav4 4 years ago. Jim Stranahan was very helpful and courteous. Look forward to the 2 year service contract that Leased a 2016 Corolla after buying a Rav4 4 years ago. Jim Stranahan was very helpful and courteous. Look forward to the 2 year service contract that comes with the lease. More

My 3rd Toyota from Mcgee Jim Stranahan & David Galvin were fair, honest, and most importantly, kind. They went above & beyond to be helpful. I'll be back when I'm ready for th Jim Stranahan & David Galvin were fair, honest, and most importantly, kind. They went above & beyond to be helpful. I'll be back when I'm ready for the 4th! Thank you so much! More

Easy and fantastic Experience I purchased a new 2016 Toyota 4runner this week and it was one of the most pleasant car buying experience. Not only did Tom Bithoney helpful in gettin I purchased a new 2016 Toyota 4runner this week and it was one of the most pleasant car buying experience. Not only did Tom Bithoney helpful in getting me a big discount but there was no sales pressure at any point like for additional service plans. The finance service also got me the lowest APR... More

dishonest Went in preapproved with capital one Mcgee is a participating dealership. Told them I was preapproved and gave them the letter. Told them when I signe Went in preapproved with capital one Mcgee is a participating dealership. Told them I was preapproved and gave them the letter. Told them when I signed the credit check to only do 3 inquiries. 1 that they have to do, 1 with capital one and another of their choice if they thought I could get a better rate. They slammed me with 12. Bought an extended warranty for 3000 dollars was misled on that as well, told me it was a full powertrain warranty. It is far from it. Also told I could take it anywhere for repair, but they would like me to bring it to them not true can only take it elsewhere over 40 miles away from Mcgee. I need warranty service on my engine brought it to mcgee, they told me they don't service my vehicle to take it to a ford dealer. The warranty is with portfolio. Do not get this. It is a scam. Mcgee actually pays for warranty repairs not portfolio they only approve or mostly decline claims. My claim was denied because I took the car to the dealer Mcgee told me to, but Mcgee never reported to portfolio that they were subletting the repair to another dealer, even though I spoke to them 3 different times asking them to do so. Wonder why? Maybe because a denied claim saves them money. They purposely did this knowing that the claim would be denied why not, since they would have to have paid for the repair which is 3200.00. If anyone does buy a used vehicle here, do not buy the warranty. More

FIRST CAR PURCHASE Jim Stranahan went above and beyond in helping me to purchase my first car! I could not have asked for a better experience. It was evident that he tru Jim Stranahan went above and beyond in helping me to purchase my first car! I could not have asked for a better experience. It was evident that he truly cared about making sure I left happy.. I am grateful that this was a smooth, stress-free experience thanks to Jim!! More

I'm feeling aggrieved. I had a bad experience with the exchange my Toyota RAV4 2011 for Toyota RAV4 XLE 2016. Once out the car had problems with the rear door and contact th I had a bad experience with the exchange my Toyota RAV4 2011 for Toyota RAV4 XLE 2016. Once out the car had problems with the rear door and contact the seller and he told me that I could will to any service Toyota for repair and so I went looking for the service in the Toyota Wattertown and there they told me that couldn't do the repair and the Mc Gee Toyota would have to be responsible for the repair, then I return the call to the seller and it very unwell told me that I should contact the service and schedule a date, this is a new and so not find available schedule car needed to stay with car defective for two days and when I took the car and made the repair still left the door scratched. But not complained because only found scratched when I got home because I was in a hurry to get back to work. And then the seller also told me that the contract specifying the purchase and the amounts that have been paid would be sent to me by e-mail and to date has already called several times asking the values and the invoice than paid the entrance and not me return and when to return they are making excuses and not send anything. Already reached the value of the bank's funding and what appears are charging me more than was agreed and so I need to be sure of what I paid in exchange and so far I'm not getting to know and I'm feeling really injured. More

Dishonest Insulting, play the monthly payment game. 750 fico and tried to play the monthly payment game, calculated the math and where trying to xxxx me with Insulting, play the monthly payment game. 750 fico and tried to play the monthly payment game, calculated the math and where trying to xxxx me with a 12%,apr. Discusting sales team. Run your credit through 5 different banks, when one is enough with a top tier credit score. Typical Insulting trade in offer. The most dishonest dealer in my 50 years of buying new cars. STAY AWAY. Went to Woburn Toyota and bought same day, 2.6 apr, 3000 cheaper, no xx., one bank credit check. Mike Gilbrook is a LYING, CHEAT. More