McGee Toyota of Hanover

Excellent as usual Appointment was easy to get. My car was serviced promptly and the wait time was minimal. Their customer lounge area has coffee and pastries while you Appointment was easy to get. My car was serviced promptly and the wait time was minimal. Their customer lounge area has coffee and pastries while you wait. The service done was explained well and documented fully. More

My experience was very pleasant. Very pleasant and convenient atmosphere and service department is superb. David Hall is exceptional. McGee is certainly and exceptional dealership. Very pleasant and convenient atmosphere and service department is superb. David Hall is exceptional. McGee is certainly and exceptional dealership. I will continue to use McGee. More

Friendly and efficient I was greeted immediately, reviewed what was needed and waited a much shorter time than anticipated. Reviewed what was done and made my next appointm I was greeted immediately, reviewed what was needed and waited a much shorter time than anticipated. Reviewed what was done and made my next appointment. More

Never Go Here! Walking into the dealership I should of known something was wrong when they would not introduce me to the woman I had been speaking to for a couple of Walking into the dealership I should of known something was wrong when they would not introduce me to the woman I had been speaking to for a couple of weeks. I knew exactly what I was looking for when I walked into the dealership. The car they had was not exactly the only I wanted but they assured me they did not have a problem painting certain stuff for free. They even told me that if I got the car they would add a third year to the Toyota Care Warranty which I later found out was already the Warranty term. While negotiating the price they told me the only way they would give me the price I wanted was if I financed through them. I did not want to finance, I wanted to pay cash for the car but after several pleas I agreed. My sales person later came over to me and told me just to finance for 90 days so the bank thinks I am going to keep financing so the dealership could receive a check from them and then I could pay the bank off. I agreed to wait so they could get their check. Before going into the finance off I signed and agreed to a payment. When I went into the finance office he told me I was getting GAP insurance and Tire and Wheel protection for free. I told him I did not want to pay for any extra warranties and he said okay. He asked me to electronically sign something I asked him what I was signing and said I wanted to see what I was signing and he told me it was just the the free insurances I was getting. When I was done I asked for my paperwork he said I would get it when I picked up the car. Before leaving I had to ask for my VIN# so I could tell the insurance company and they told me the car would be ready on Wednesday. My car was not ready until the following Monday and I went to pick it up the same day. When I went to pick up my car I sat with a manager to told about the additional destination fee I was charged. The manager told me that if I had a problem with it so shouldn’t have signed the paperwork and that on their website it said they were going to charge a destination fee. He then went on to say that he was not going to talk about it anymore and that it was nothing he was going to do about it. I then asked for my paperwork and he said that it was going to be mailed to me. When I said that I wanted it before I left he got mad and went and asked someone in finance to print my paperwork. He made sure to let me know he did that as a favor for me. When I went through the paperwork I asked where certain things were and he said I did not get copies of it because it just got me into the finance office. I told him I wanted a copy because I signed it and he told me to come back on Sunday to get it. I was unable to make it Sunday so I called the following Thursday to make an appointment. I left 3 voicemails with three different people including the GM and did not receive any calls back so I went in anyways on Friday. When I went in I asked to speak to the GM but the manager I spoke to before came in the room and told me I would never speak to the GM because the GM only deals with the managers. He went on to let me know that I should be thankful he made time for me and that we was not going to talk about the destination fee anymore. As the meeting went on he became more and more intimadating. I asked him if the first manager I worked with while doing my deal was present and he said no. I told him that the receptionists told me that he was not going to be there that day and that the other manager was working and he told me that I was lying and that I knew his schedule. As I was leaving the building I seen the manager I asked for and he said was not there and asked him why he said it and he told me it did not matter that I had spoke to him and he handled me. I then left. When I looked through my paperwork everything the finance advisor told me I was getting for free I had paid for and they had already added into my payment before I went into the finance office. I also noticed that they forged documents and my signature on days I was not at the dealership. I will never go back to this dealership. They were completely unprofessional and were really professional con artists. More

My go-to place to keep my old Rav 4 humming along I always find the service friendly, reliable, and affordable. Yes, I've read the articles that tell me that a "small, local mechanic" will be less co I always find the service friendly, reliable, and affordable. Yes, I've read the articles that tell me that a "small, local mechanic" will be less costly. But I never found the consistency and reliability that I was looking for. More

Efficient, great service. Had first maintenance done since purchasing the car. I made an appointment and stated I would wait for service. Waiting area is welcoming; clean, comf Had first maintenance done since purchasing the car. I made an appointment and stated I would wait for service. Waiting area is welcoming; clean, comfortable seats, coffee and fresh donuts. My car was ready in less than 1 hour. It was a great experience. More

Oil Change I dealt with Dave Hill. He is a fantastic service rep I deal with hime all the time he is courteous and very thoughtful. The work was done right and d I dealt with Dave Hill. He is a fantastic service rep I deal with hime all the time he is courteous and very thoughtful. The work was done right and done very quickly. More

The nicest family dealership! Love coming to McGee Toyota. They treat me like family and always make me feel comfortable. Whether I’m waiting for an oil change or dropping my vehic Love coming to McGee Toyota. They treat me like family and always make me feel comfortable. Whether I’m waiting for an oil change or dropping my vehicle off for service. They also will drop you off close by if that helps. I will not go anywhere else. More

10K Mile Checkup Came in for a 10K mile check up and inspection sticker. The team at McGee was excellent, as always! Professional, courteous and got the job done qui Came in for a 10K mile check up and inspection sticker. The team at McGee was excellent, as always! Professional, courteous and got the job done quickly. I can not recommend them enough! More

Work was done according to toyota standards. I have been getting brake work and small repairs at a gas station. It seemed to me that .(gas station repairs) brakes didn't provide any wear , that i I have been getting brake work and small repairs at a gas station. It seemed to me that .(gas station repairs) brakes didn't provide any wear , that i had lots of brake sounds and no stopping power. I came back to Mcgee as I bought my Rav 4 there and I feel that the Mcgee Garage does superior Work. Thank You, Stephen What happened to the Mcgee Coupons? More