McGee Toyota of Epping

I had made arrangements to get Toyota-sponsored recall service performed 0n my 2004 Tundra. Toyota had some problems with the front end ball joints and was replacing them under warranty/recall. This vi service performed 0n my 2004 Tundra. Toyota had some problems with the front end ball joints and was replacing them under warranty/recall. This visit should not have cost me anything. There were no other problems with the vehicle. It drove perfectly and had no steering or braking issues at all. The truck was regularly serviced and inspected by our local mechanic who we have known and used for years. On the day the truck was at Hurlburt's for this warranty work, the repair manager called my wife and told her that the brake calipers were sticking and that the rotors were unevenly worn along with the brake pads. He went on to tell her that this was a very dangerous situation and that all these parts should be replaced immediately. I was at work and my wife, concerned for my safety, approved the work. The Manager made no effort to try to speak to me about these concerns; he got his approval and moved on. When I got the message from my wife about an hour later I immediately called Hurlburt's and spoke with the repair manager. Since I drove the truck every day, I knew that the concerns expressed by the repair dept at Hurlburt's were manufactured. The repair manager told me that the repairs had already been performed. I insisted on having all the parts that had been replaced. Initially, he refused, telling me that the parts had already been thrown away and they could not get them. He finally relented after I refused to accept his ridiculous position. When I got to Hurlbut's that evening, the repair manager had my truck secured in their garage (the only vehicle in there) and would not move it until the bill (nearly $1000.00) was paid. I needed the truck and my discussion was going nowhere. I had told the manager that I wanted to speak with the dealership owner about this and he informed me that he had already spoken to him after our conversation earlier that day and that the owner had no need or desire to speak with me about this. I paid the bill, recovered my hostage truck and collected the parts that had been replaced. (He refused to give me the brake calipers unless I paid an additional $200.00) I took brake shoes and rotors to our usual mechanic, and simply asked him to inspect them for uneven wear or damage that would indicate I had been driving around with sticky calipers or if he saw any problems at all. He measured and inspected the rotors in front of me. There was appropriate wear but no indication or uneven wear nor was there any evidence of damage or warping. He stated plainly that there was no indication to replace these. The pads had about 1/8 inch of remaining material on all 4 pads; again there was no indication at all of uneven wear. Hurlburt's had an obligation to perform the warranty work at no cost to me. All dealerships (for any brand) have to do these repairs at a fixed price established by the manufacturer which does not allow for much profit. No repair dept wants to do this but it is part of being a dealership. These repairs were clearly not indicated or required but appears to be a brazen example of upselling to increase profits. A pretty classic execution of an age old scam. In the end, I just let it go. Life is too short to waste time on folks like this but I certainly would not have any future dealings with Hurlburt's Toyota and I advise others of my experience if the topic comes up. Disclaimer: I am a long time Toyota fan. I will replace our current Toyotas with Toyotas... but I will not be going to Hurlburt's no matter how good a deal they offer. More

I recently purchased a 2004 Toyota Corolla for my daughter. We agreed on a fair price and I had my local mechanic check the car before I purchased it. He had a few concerns, the main one being that t daughter. We agreed on a fair price and I had my local mechanic check the car before I purchased it. He had a few concerns, the main one being that the serpentine belt was marginal and should be replaced. Hulbert's would not replace it. After talking with my mechanic, I decided to have him replace it for half of what Hulberts wanted to charge me for doing the job. After I purchased the car, the first time I took it out with my daughter to get it registered, the engine light came on. I took it to AutoZone and they said it was the oxygen sensor. I called Hulberts and they said to bring it in to be checked. That night, I drove the car to the grocery store and realized that the driver's door didn't lock from the outside (it was broken) and the lighted letters in the gear shifter did not light up. I had to open the door to turn on the light to see what gear I was shifting into. Needless to say, this is a safety issue that concerns me with my daughter driving at night. When I took the car to Hulberts, they looked at the problems and told me the following: "We'll put in a new oxygen sensor and charge you 159.00 for the part, but we'll install it with no labor charge. We will not repair the lock and burned out light in the gear shifter. You can lock the driver side door from the inside instead of the outside and we can replace the bulb in the gear shifter, but you will be charged the 98.00 an hour labor charge for us to do it and we don't know if it will take half an hour or a full hour to disassemble the gear shifter to replace the bulb." I guess the bottom line is that I expect a car dealership to be upfront and honest - if something doesn't work, tell the person buying the car before they buy it so that they can ask that the items be fixed or lower their offer in recognition of what future repair bills will be, especially if safety is concerned. They knew I was buying this car for my daughter. When Jessie asked the service manager if the gear shifter light needed to work in order for the car to get an inspection sticker, which they had just granted for the car, he said no. That's their bottom line. I would not buy a car from Hulberts again as I feel they are deceptive. I know they knew about the lock, as they lock the cars on the lot, and they had the car since April, so they must have driven it at night at some point to know the gear shifter light didn't work. Unfortunately, I did not drive it at night before I purchased the car, and I didn't think to go around and manually check every outside lock to be sure that they all worked. If you do buy a used car from Hulberts, check the car carefully. They won't be helpful once you sign on the line. More

This dealership is horrible! I purchased floor mats through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they’d be in any day. When I spoke to Chris the parts manager he finally was able to tell me where my floor mats where and they hadn’t been shipped because Hurlbert didn’t pay their bill with weather tech so their shipping was put on hold until they paid the bill. When they told me they were being over-nighted and would be in the next they, they still didn’t arrive! When I went to the dealership during the business hours printed on my receipt and online the parts department was closed. They changed their hours and neglected to change them on their paper work or website. There was no one in the building that could process my refused or willing to help solve my problem. Every time I delet with an associate of Hurlbert they were rude and unwilling to help and always blamed the problem on someone else. No one will take ownership for problems and attempt to fix them. More

Don't go there if you speak with the accent.They will treat you as a dumb-xxx and will try to screw you as much as they can playing numbers and trade in prices and not telling you truth. First time i br treat you as a dumb-xxx and will try to screw you as much as they can playing numbers and trade in prices and not telling you truth. First time i brought my Rav 4 for a small repair and they kept car overnight not even warning me.No apologies the next day. Next time was when we decided to buy a new Prius3.They didn't have model and color we wanted,so they took a deposit and two days later called us to come for the car.First thing i asked is this a model 3,and a dealer said to me "yes,2 or 3"as he did not know the difference between those two models.Model two is not upgradable with GPS and back up camera and is less expensive. And we got stoned then they showed us the agreement we signed ,when we left deposit.And it was Prius 2. But they did not know that i recorded whole our conversation on my Iphone and i have proof what we were talking about model 3.After scandal happened,they told us they gonna find us model 3 in a couple of days.You think they did?Think again. Do you think they apologized?Of course not.So,we went to Ira Toyota of Manchester and 1 hour later we took home our new Prius 3. My suggestion: avoid these villagers with their perverted business ethics. More

Unbelievable. Took my '06 Avalon in for gas pedal recall and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready for pickup. Arrived at 5 PM, was told that paperwork was being completed, 15 minutes later I looked into shop and mechanic was just starting work under hood! At 5:30 service writer said car was ready, told me not to drive the car as the front brake pads were totally worn, the rear brake pads would need replacement in a few months, the check engine light was on because I needed two oxygen sensors=cost $599. Next day took car to local mechanic who replaced a fuse which corrected the check engine light problem and he said the brake pads were fine and were less than half worn!!!! Can't wait to go back!!!!!!!!!!! More

brought my vehicle in for service and they were over priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and clean all my windows Hurlbert toyota does not. also my service writer was very rude telling me oh that what everyone says when they asked about why my air pressure was just a little high only 37psi and let me see i drove on the highway to get there so i would not recommend this dealer at all for service More

Great place to purchase a vehicle. They did'nt have in stock the color of the Toyota that I wanted. Hurlburt Toyota was able to located the color that I wanted and delivered my car to me in 3 days. Staff stock the color of the Toyota that I wanted. Hurlburt Toyota was able to located the color that I wanted and delivered my car to me in 3 days. Staff was very helpful and a pleasure to deal with. I would highly recommend them to anyone. More

Looked at 2 Rav4's. One a new Demo model and the otehr a few years old with low miles. The pricing for the demo model with 5k on it was the standard starting price on other websites for a brand new vehicle few years old with low miles. The pricing for the demo model with 5k on it was the standard starting price on other websites for a brand new vehicle with no miles on it. We went back and forth and there was no room given by Hurlbert on the price for the new one - keep trying to get me into the older model Rav4. Finally gave up with the back and forth with the business manager went on for more than 45 minutes. Told the salesman that I only wanted the New Rav4. Received a phone call that week from salesman - AGAIN trying to get me into the older version - when I told him that I only wanted the new one. Told salesman not to call me again unless he could deal fon the new one. Received 2 more calls from the salesman trying to get me into the older vehicle in the course of 2 weeks. I ended up finding the exact same vehicle with 1500 miles less - starting asking price was the final price that Hurlbert was willing to offer. Sorry HURLBERT - YOUR LOSS. More

From the moment I walked in through the doors, the customer service was friendly and was not pushy for one minute. As I waited to be assisted I felt comfortable and enjoyed the fact that there was a w customer service was friendly and was not pushy for one minute. As I waited to be assisted I felt comfortable and enjoyed the fact that there was a well organized sitting area. I have been to other car dealer places and I felt pressured to purchase a vehicle and not for one minute did I feel that way when I went to Hulbert. I explained what I needed in a vehicle and the budget I'm on. I was not sure in the vehicle I wanted to purchase but Christina listened to my needs and set me up with the perfect vehicle for me and my family and she made sure I did not go over budget and it was something I can afford on a monthly basis. The experience was great and I was satisfied with the purchase and service I received. Christina went the extra mile and transferred my items from my trade in vehicle to my new purchase since she knew it was going to be hard for me to let go and knew I would get emotional. Thank you Hulbert for all you have done to make sure this all went smooth for me. A+ :)... More

Me and my girlfriend went into the dealership looking to purchase a 2009 Tacoma after having a bad experience a dealership closer to home. We were met on the lot by Rick. He was great right from the begin purchase a 2009 Tacoma after having a bad experience a dealership closer to home. We were met on the lot by Rick. He was great right from the beginning. He was very personable and had a wonderful attitude. He listened to everything that we wanted in the truck and worked with us to get the deal we wanted. We had gone in there with a low ball number, but eventually worked our way to the middle ground where everyone would walk away happy. He made us feel like he really cared about what we were thinking with the offers that were coming back from his Business manager. While we were pondering the offers, he was able to have just a regular conversation with us. After a long process of going back and forth with the business manager about pricing, which is always the longest part, we finally landed on an ending price for the new truck and our trade in that we felt was reasonable. I will recommended this dealership, and especially Rick Howard to all of our friends and family, and anyone else who is looking for a new or preowned vehicle. We will definitely go back there in the future. It's worth travelling a little when the service is this good. We want to thank Rick personally for making this a very pleasant and entertaining experience for us. Thanks again. More