McGee Toyota of Epping

I was so in need of assistance in purchasing a used car. Has been years since I was in this position and wanted a car that would be reliable and not in need of repair every month. Jessie, directed me to To Has been years since I was in this position and wanted a car that would be reliable and not in need of repair every month. Jessie, directed me to Tom Carlson and said he would be able to help me - well that was an understatement! Tom was perfect - not a pushy car salesman, he listened to want my needs were and did his best to meet them. My daughter, who is very untrusting said after meeting Tom that she would absolutely buy her next car through Tom. ( She already has a Toyota ForeRunner that was purchased at Hurlbert's). I was also in need of some twesking with finances and I was introduced to Matt, the finance mgr. -- he ws unbelievable. I never thought anyone would work so hard on my behalf. The loan and car I chose is finally sitting in my driveway! Thank you, Jessie, Tom, Matt and Hurlbert Toyota for making my dream come true...I am forever a loyal customer. M. Anita Rozzi More

Hopefully, my experience is unusual, but you may want to be prepared if you are considering visiting Hurlburt Toyota to buy a car. First, do your research before you go. You may not have an associate escort be prepared if you are considering visiting Hurlburt Toyota to buy a car. First, do your research before you go. You may not have an associate escort you on your test drive to let you know any of the features of the car you are considering. Do your research on the price also, because they use misleading pricing on the sticker. Don’t expect to get any follow up calls. If you need any information, you will need to chase after both your salesperson and the finance manager. If you like old-fashioned haggling over the price, you will love this dealership. Plan on hours in the chair as you wait for an answer from the “manager.” Be prepared to pay some of the highest dealer fees in the area ($372). This is said to cover gas, detailing, and other expenses but don’t expect either to be taken care of when you pick up your car. Again, I hope your experience is not like mine, but after you hand over your savings, be prepared to witness some of the worst and unprofessional service I have ever known. When you go to pick up your car, don’t expect your salesperson to know who you are or why you are there. AND, be sure you have the cash to fill your tank on the way home. You may also expect paperwork that is incorrect and incomplete, and if you do call to speak to someone, don’t expect a return call, especially if you ask to speak to a manager. Lastly, be prepared when you go to register your new car. They won’t tell you that you need paperwork that you won’t get until after your temporary plate expires (even when you have communicated consistently what the deadlines are). If you buy a car from Hurlbert, your story may be different, but if you deal with John Kosar, Matt Luedtke, Jason Kosar, or Ara Kostandin, be prepared. More

Dave had been looking for the right vehicle for us for a while. When he found it, we were able to wrap up the transaction quickly and free of the usual stress that usually accompanies any trip to a car dea while. When he found it, we were able to wrap up the transaction quickly and free of the usual stress that usually accompanies any trip to a car dealership. We also appreciated the respect we were afforded when we sat with the finance person. All in all, it was a fair deal and an outstanding experience at Hurlbert Toyota. More

Vehicle was not as represented, and no effort was made to Vehicle was not as represented, and no effort was made to provide me with another option. Numerous stories were told to me about the vehicles hist Vehicle was not as represented, and no effort was made to provide me with another option. Numerous stories were told to me about the vehicles history, when one didn't work, another was offered. Car, 2008, did not even make it home the day of purchase More

This dealer preys on the weak and elderly. My father This dealer preys on the weak and elderly. My father bought a car here and got extorted. Yes!, we should have turned them in to the AG and sued this This dealer preys on the weak and elderly. My father bought a car here and got extorted. Yes!, we should have turned them in to the AG and sued this dealer. Oh well, Live and learn. Fool me once shame on you and you know how the rest go's. More

The experience we had wwith buying a car was great. We had been to many other dealerships including other toyotas but I felt the most comfortable at Hurlbert toyota. John's no pressure sales technique was had been to many other dealerships including other toyotas but I felt the most comfortable at Hurlbert toyota. John's no pressure sales technique was just what we were looking for More

Liars!!!! They will not honor a deal once it is made. I Liars!!!! They will not honor a deal once it is made. I had a deal worked out with the sales and finance dept. After waiting a couple of days for my Liars!!!! They will not honor a deal once it is made. I had a deal worked out with the sales and finance dept. After waiting a couple of days for my final payoff on my exhisting loan, I called to make an appointment to pick up a new truck. After calling several times, they finally told me the salesperson had the day off. I asked to speek with another person in sales, or a sales manager, they put me through to a salesperson and he told me the deal had been canceled. I asked why, he had no Idea. I asked to speak with the store manager, however I ended up with the finance manager. I than called back several times a day for several days, wanting to talk with Jeff Hurlbert, however he never returned my call. I than called the Toyota regional office. The regional manager refered me to several other dealerships. If you are going to buy a new Toyota, I would strongly recommend the short drive to Saco Maine. "Prime Toyota. They are a real honest, friendly, personal dealership. More

Do NOT ever leave any valuables in your vehicle, while it is being serviced at this dealership. In fact, in this day and age, that's probably good advice whenever someone else has access to your vehicle. is being serviced at this dealership. In fact, in this day and age, that's probably good advice whenever someone else has access to your vehicle. We did not purchase our vehicle here because of the terrible Sales Staff, and now we know not to go here for any Service, either. More

I'll be honest, I was very skeptical about going to this dealership. I have had a great mechanic for years but he retired. My experience with Ed West and the service i received was everything I hoped for. T dealership. I have had a great mechanic for years but he retired. My experience with Ed West and the service i received was everything I hoped for. They did a great job. Did only what I asked for. Cleaned my truck in and out. when I picked it up, Ed told me he saved me 10% off my bill and found other coupons to lower my cost. I was very satisfied with Hurlbert Toyota's service dept. and will certainly use them for all my vehicular maintenance. More

The staff at Hurlbert Toyota was professional, courteous and personable. If you are looking to purchase a new or used vehicle, I would recommend contacting Matt L. - a no pressure salesperson, not afraid o and personable. If you are looking to purchase a new or used vehicle, I would recommend contacting Matt L. - a no pressure salesperson, not afraid of or bothered by questions; able to either provide you with the information you need or willing to get it for you. Privacy when dealing with the finacial aspects; not discussing these aspects "on the floor" like some other dealerships. Conscientious of your time - kept appointments, returned calls and emails promptly; very accessible both before and AFTER the sale. More