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McGee Toyota of Claremont, NH
Claremont, NH
1,541 Reviews
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October 20, 2023
Look for a different dealer. If you can. Deceptive sales practices and lack of integrity. Took a refundable deposit and when eventually requested refund. Refused to refund full a If you can. Deceptive sales practices and lack of integrity. Took a refundable deposit and when eventually requested refund. Refused to refund full amount and kept a service charge. Was initially told it was oversight and would be rectified. But now refuses to return my calls leaving multiple messages over months. By both sales manager and finance. More
by dsgordon63
Employees Worked With
Jason Quenneville
September 29, 2023
Leased a vehicle in the spring. Wasn’t happy with the payment I expressed it was too high for me. Jason the manager told me after seeing my income I could afford this no problem. Wasn’t happy with the payment I expressed it was too high for me. Jason the manager told me after seeing my income I could afford this no problem. I told him I was very nervous e about it and didn’t feel comfortable with it. He told me that at anytime if I felt I was going to fall behind to come see him and he would take care of me no questions asked and get me into a different vehicle with a much more reasonable payment. Feeling pressured I reluctantly signed the lease paperwork. Well here I am almost 7 months later, my husband has been in about of the hospital since august we both have had to miss lots of work because of this I have called the dealership many times.. they tell me they will see what they can do.. they have since stopped answering my calls. I try text messaging I believe I must of been blocked. I will never recommend this dealership to anyone. They don’t care about their customers. They fill you with false promises. Side note: I went to this dealership because my son bought a vehicle from them in Feb and it seemed to go smoothly. More
by 99ktrott
Employees Worked With
Jason Quenneville
September 05, 2023
The initial sales part went well. We did our research online; the sales department contacted me at which point I told him I wanted to purchase two cars. A highlander and a Hybrid Rav4 We did our research online; the sales department contacted me at which point I told him I wanted to purchase two cars. A highlander and a Hybrid Rav4. He pleasant, courteous, and very responsive. We had to do the quote a few times but that's nothing new. I have been leasing Toyota's since 1988 with a near $300K of past purchases and this one being almost $100K, I have never seen it go 'smoothly'. A few back-and-forth calls and the numbers worked to what was advertised on the Toyota website and we said OK. All in all, not bad. The first to be delivered was the Highlander. Took a bit longer than expected because they did not have drivers to get it down to NJ. Arrived July 10th. Easy work no problem signed for it no damages all was good. The Rav4 showed up a week later and same deal, all was good. We received the Title, Reg, and other paperwork for the NJ DMV for the Rav4 the Friday after it was delivered. We had yet to receive the Highlander paperwork. Called and they said it was going to arrive the following week because the person who did this was out. Arrived on time and we noticed that there were things wrong with the paperwork. Names in the wrong place, numbers did not add up. Contacted the person and he worked hard to get things corrected. We went to the DMV and was immediately rejected because the Certificate of Origin was incorrectly stamped with the wrong address for NJ. Again, not blaming them because I know how hard it is with NJ's DMV to get Title and Registration information right. Reached out to them and that was when the back and forth started. Neither the Rav or Highlander could get titled and registered. The temporary plates were run out. The people signing the paperwork did not have authority on the Power of Attorney to do so. We had to get all the paperwork and new copies of the Certificate of Authority done. That whole process took about 6 weeks. Having all the paperwork together finally my wife goes to the DMV where she is told that there would be additional sales tax due. We find out that the dealership did not do the paperwork correctly and only sent the amount that was our responsibility on the lease. This is where it really started to go downhill. We were told that since they made the mistake of not correctly figuring out the taxes for NJ we had to pay the difference even though we are only responsible for the amount as part of the lease period. We were then told that it was not their fault because "leases are hard". Subsequent calls so the dealership was met with unreturned calls, repeated statements that we owe the tax because they did not collect it. When in fact, it is Toyota's tax liability but because they screwed up the paperwork, we have to pay out a little over $3K to NJ. That's money I would never had to pay because, as part of a lease you only have to pay your part of the sales tax for the time you lease (rent) the vehicle. To date, we are out $1600 because they are reneging on the reimbursement of the tax overage, even though we have a signed document from them that they would reimburse for the difference. All we had to do was notify them of the difference. In addition, the Highlander is still not titled and registered because I want to make sure we are not paying out taxes we don't owe. Only positive thing on this is we work from home and do not need to drive the cars all the time. Now the part is that when faced with paying out the taxes, management realizes they made a mistake somewhere in calculating %6 sales tax, although they figured out how to use calculator on my portion. And now the poor customer service begins. I would be very careful as an out of state buyer when dealing with this dealership. After all is said and done, once they have their money, they don't care how it happened and now it's just too bad. More
by Highlander
Employees Worked With
Johnny and Lincoln
September 04, 2023
5 stars for McGee Toyota of Claremont and salesmen Johnny Peraza. He found me the brand new car I wanted and got me what I wanted for my trade! Financing was a breeze! Peraza. He found me the brand new car I wanted and got me what I wanted for my trade! Financing was a breeze! More
by JodiH
Employees Worked With
Johnny Pereza
August 08, 2023
After going to many local dealerships and getting ridiculous numbers and combative salespeople, I found Mcgee Toyota. Johnny Peraza was an excellent communicator and gave me a very fair price! It was ridiculous numbers and combative salespeople, I found Mcgee Toyota. Johnny Peraza was an excellent communicator and gave me a very fair price! It was a relief to work with him. He found the car I wanted in a timely manner, I actually thought the wait for my new Rav4 hybrid would have been longer but he found the car within three days of putting down a deposit. I would absolutely work with him again and this dealership again. The process was very smooth from start to finish. When I arrived at the dealership the new vehicle was clean and ready to go. More
by Houlihan.se
Employees Worked With
Johnny Peraza
August 05, 2023
McGee Toyota of Claremont NH knows what customer service is! Anthony Ubhaus was so responsive to our needs and wants. So professional, patient and well informed about the vehicle. If you want a super dea is! Anthony Ubhaus was so responsive to our needs and wants. So professional, patient and well informed about the vehicle. If you want a super dealership, this is the place to go! More
by Don and Marilyn
Employees Worked With
Anthony Ubhaus
July 28, 2023
Mike was SO helpful in helping trade in my car. He was patient and gave ample advice as to getting me into the right vehicle (I test drove MANY, and each time he applied my dislikes/likes to the ne He was patient and gave ample advice as to getting me into the right vehicle (I test drove MANY, and each time he applied my dislikes/likes to the next test drive vehicle). His patience and realness made the buying experience more fun also. My partner and i came back 4 days later to trade in his vehicle for his dream tacoma after he mentioned it in brief conversation. He was stayed in contact WELL after hours (11pm) to answer questions we had. HIGHLY recommend shopping with Mike. More
by Sydb9
Employees Worked With
Micheal M, client advisor
July 18, 2023
We purchased a used 2016 Honda Pilot from this dealership about a month ago. The process was fine enough considering a typical exchange from a car deanship where they mercilesllly want to suck every last about a month ago. The process was fine enough considering a typical exchange from a car deanship where they mercilesllly want to suck every last penny out of you. There were major interior punctures & scratches on the passenger seat door, repair $600 extra or haha we can take off $200 from the purchase price, they settled for $300 off. Everything else seemed to be in working order we did a test drive, tested all the functions the car seemed to be in good shape and they WERE doing SOME repairs. We bought it. Upon arrival, using their complementary car delivery, there was a HUGE tear in the leather of the driver seat. Hmm. guess that was our fault, I don't know how we would ever miss that! One of the car fobs was broken & the AC wouldn't work! I immediately reached out and the only response was you can bring it into our garage so you can pay us even more to repair the broken AC. I told them we were going to bring it to our local mechanic- estimate to fix the AC $1,500 This car was already overpriced, now if we don't want to cook in the summer with our 2 young children and our new baby we need to pay an extra $,1500 I am truly disappointed with their service & I would never recommend them to family or friends. We feel they were sneaky, manipulative and not honest or upfront about the cars poor attributes & of course once we were tied in they couldn't care less. To quote another's review here " It seems as soon as you pull away with your new vehicle you are forgotten" More
by Natashaxenakis5
Employees Worked With
Robin Rockwood
