McGee GMC of Charlton

My preferred dealership. Will not allow Diamond Chevrolet goup anywhere near my truck. Mcgee it is. Employee turnaround is quite alarming though. Will not allow Diamond Chevrolet goup anywhere near my truck. Mcgee it is. Employee turnaround is quite alarming though. More

Ross hooked us up with a great deal on a great condition Jeep Compass and Steve helped us keep it in budget with awesome coverage. Thank you guys! Jeep Compass and Steve helped us keep it in budget with awesome coverage. Thank you guys! More

This places is the worst. No management at all. Amanda in the office is the only reason I didn’t have to call my lawyer. Took them 3 months to send me a check. They took two m No management at all. Amanda in the office is the only reason I didn’t have to call my lawyer. Took them 3 months to send me a check. They took two months to pay off the truck. I traded in. The GM is complete jerk. The finance guy (Steve i believe) did some shady stuff on my deal and didn’t tell the dealership about the plow i traded with my truck and sold it on the side. This is the kind of place that gives car dealerships a bad name. I wouldn’t bring my truck back here to even get the free oil changes. More

Brought our GMC Yukon Denali 2022 for a trade in as we want to order a GMC Yukon Ultimate. It’s been 3 months and the dealership hasn’t payed off the loan on the Yukon we brought it nor have they ordered want to order a GMC Yukon Ultimate. It’s been 3 months and the dealership hasn’t payed off the loan on the Yukon we brought it nor have they ordered our car we requested for. They simply give you the run around and Steven King seems to be at the helm of it. He’s the general manager for McGee gmc. Stay away from this dealership if you want to avoid shady business practices. More

Bought a used Santa Fe after trading in another Hyundai. Brakes failed within two weeks, had to argue with them to get them to fix it. Service manager admitted to me they knew they sold me it that way. Brakes failed within two weeks, had to argue with them to get them to fix it. Service manager admitted to me they knew they sold me it that way. They took 13 DAYS to issue the registration, but NEVER sent it to me, so I am unable to legally drive the car or have it inspected. Avoid at all costs. This business is probably on its way out and is as shady as they come. More

The worst dealer we've every dealt with. The salesperson did not know that we could finance through our own bank. Because we did not finance through them, they never added the actual lien The salesperson did not know that we could finance through our own bank. Because we did not finance through them, they never added the actual lien holder to the title but sent it directly to us. We have had to work with the bank, insurance company and registry to get the lien holder added. The sales person also told us that they would reimburse us for the cost of the inspection sticker. I sent the receipt and copy of sticker back in December and am still waiting to be reimbursed. Not sure why we had to pay dealer fees which usually include sticker, running to the registry etc. since we've had to handle this ourselves. I do not recommend this dealer. More

Never have given a negative review for any entity in my life. Felt obligated to in this case. Had 2 interactions with 2 different personal at the service desk on the day of service, May 15, 2021. One servi life. Felt obligated to in this case. Had 2 interactions with 2 different personal at the service desk on the day of service, May 15, 2021. One service desk person was very helpful, friendly and genuinely nice. Unfortunately I don't know his name. The other one, who must have been the nice ones supervisor, was very curt, snotty and really rude. I have since learned he was Daniel Obara. Follow up call 17 days later looking for my registration which they took at time of service because I was trying to get an inspection after the car was serviced. That call unfortunately was with Daniel Obara whose voice I recognized from my service visit. He continued to be very short, rude and totally unhelpful. Continued to repeat the same thing over and over even though it was useless information and he made no attempt to even look to see if they had my registration. He kept saying over and over to bring the car in and they would help me look for my registration like maybe I hadn't looked for in the car or like they had some secret location to look for it in my car. This man definitely doesn't like working with the public and in my opinion shouldn't be allowed to. I will not use this dealership's service department ever again. Please note my complaint is not about the people that actually worked on the vehicle. It's only against that one service desk person, Daniel Obara. More

Disorganized and uncoordinated. The Good first, the vehicle we looked for was there in great shape and they offered very fair deal. The woman in finance was excellent and helpful (even though was cash vehicle we looked for was there in great shape and they offered very fair deal. The woman in finance was excellent and helpful (even though was cash deal) as was Ray helping get deal done after we moved on from salesperson John based on how he treats women. The bad-John.. while leaning into back of vehicle with wife my wife simply asked if he would wear his mask correctly-not below his chin. Reaction was "listen lady I have been working all day and I am not supposed to even be here so relax" We moved on from John. Ray completed transaction, agreed to fix small chip in windshield by giving us a "WE OWE" slip then would get car titled/reg and inspected. Next day-not done (reg & windshield), next day not done, next day not done but had to pick up so picked it up with no reg, Tyler did delivery and was kind but knew nothing about reg or windshield repair. Was assured they would mail reg and if we got winshield fixed they would reimburse. 2 days later we got windshied fixed and sent Mike the receipt and told him we still had no reg. He took a day but did fined it and did call ME vs making me chase him. He took pic and texted me copy of reg. Told me check and actual reg in mail. 7 days later-still nothing, 2 days later he responds that he was out sick and only owner can sign checks thus delay. next day (18 days after purchase) he says they are in mail, seperatly, 10 days later reg arrived, no check, it has now been 34 days since purchase-no response after calling daily. I assume they are disorganized and not fraudlent as with exception of john they have all been pleasant- just not getting job done..For small dealer there are lots of people/turnover and I dont think they communicate or are very organized. More

worst experience ever. classic bait and switch. manager is rude and totally unprofessional finance with the dealer or the price increases after we had already been told what classic bait and switch. manager is rude and totally unprofessional finance with the dealer or the price increases after we had already been told what the price would be. total waste of time!!! buyer beware More

Hard situation worked out Had a bad experience with a used vehicle I bought. Long story short major failure months after purchase, terrible practice from a service advisor no Had a bad experience with a used vehicle I bought. Long story short major failure months after purchase, terrible practice from a service advisor no longer there. Expensive repair they didnt want to cover. We ended up workibg out a deal to trade vehicle back in. I definitely lost money and they lost some money it was a xxxx situation for everyone. Couldve gone better couldve gone worse. We realized a higher mileage used vehicle wasnt in the cards so we went new. Jason in sales was great, Alex in service was great. Steve at the desk worked with us for sure Ray seemed useless and he was the GM. Eric dealt with us originally and helped out at end. It worked out as good as possible and was still a costly swap for everyone More