McFarland Ford of Rochester

When obtaining service at other dealerships I’m used to getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then the required work be done the next day. I had no communication until I called in the afternoon to find out the status. The staff was very good and I’m happy with the work that was performed. Communication could definitely have been better. More

Honest and quality work done every time. The service team went the extra mile for us. 10% Veteran Discount. Thank You The service team went the extra mile for us. 10% Veteran Discount. Thank You More

Great and quick in and out. Courteous and helpful. Close and nice. Attentive and quick Courteous and helpful. Close and nice. Attentive and quick More

My purchase experience was smooth and easy. I appreciate the straightforward information and negotiation. Brooke was very helpful and attentive to our questions. I appreciate the straightforward information and negotiation. Brooke was very helpful and attentive to our questions. More

Tyler was very helpful and professional. Easy to deal with and knowledgeable about the vehicle. Easy to deal with and knowledgeable about the vehicle. More

The service department has always been courteous, timely and efficient. My oil change when quick and fairly priced and efficient. My oil change when quick and fairly priced More

All my concerns were addressed by Frank and my vehicle was delivered to me at the promised time after service was completed. was delivered to me at the promised time after service was completed. More

We had been searching for the right vehicle to replace my "Mothership," of a van and came across a truck that was just the right size. I contacted the dealership amd spoke with Lauren(?) Who was more than "Mothership," of a van and came across a truck that was just the right size. I contacted the dealership amd spoke with Lauren(?) Who was more than haply to advise to come on in for a test drive, meet our sales team any time!! Greeted with a great hand shake and a smile, Robbie was eager to help. After a test drive and some number crunching we were able to get me in the truck that night. ***safe travels Robbie!!! Brian in finance was eager to help get me through to SCU after 6pm!! ("Approved before adding the warranty." Was the only downfall yet kept my payment manageable before the holidays.) When my daughter heard we could take it home that night she was more excited than I was. Transferring our items from.ome vehicle to less time than anticipated due to our excitement. Her name is Myles. She came with a 6m/6k power train, a 1 year service agreement and a full tank of gas. Driving her home we did have an issue with shifting but after a trip to the service dept and a loaner for a few days, we were back on the road. Thank you McFarland Ford. It has been a pleasure working with your sales team and service technicians. You'll see me around for my annual inspection. More

My salesman Chase was excellent to work with from start to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything extra which I really appreciated. More