McFarland Ford of Rochester

Horrible experience! Salesmen either didn’t call back or called at 7:45 pm or the next day! I made an offer and it took 2 days to get an answer and I finally experience! Salesmen either didn’t call back or called at 7:45 pm or the next day! I made an offer and it took 2 days to get an answer and I finally called again to see if it was a deal and the salesman said it wasn’t a deal because it was a used vehicle. Very poor customer service! I wouldn’t refer any one to that dealership! Portsmouth here I come! More

Bad srevice I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two weeks in advance for a cabin filter, transmission fluid change and spark plugs. They told me about an hour and a half. After 2 hours I asked how it was going. They said another 15 min extra because they had no spark plugs in stock. My response was why? I called 2 weeks ago and told them the service I needed. Then after 3 hrs I asked again and they said the plugs should be here soon. Then they denied telling me 15 min. Then I went to pay and the changed my coolant instead of the tranny fluid. That's when it got bad. The service person said I asked for coolant not tranny. We argued. My point I made to him is that I called 2 weeks ago and he put it in his computer, I have the service details in my calendar also and I went over it with them apon arrival. The service man I was dealing with then got sent away and a nother man took over. He was better but said the dealership is under new ownership and it all new staff and will get better. I will stay away never again More

Disappointed My car needed a new powertrain control module, the part took nearly 5 week’s to get. Even though rebuilt ones are available on the internet., no one o My car needed a new powertrain control module, the part took nearly 5 week’s to get. Even though rebuilt ones are available on the internet., no one offered me the option to use one of those until I told them it would be okay. The worst part is that when my wife went up to get some items out of the car, she found the door unlocked with the key sitting on the seat. It wasn’t until we got the car back later on that we discovered that all of our CDs had been stolen along with the change in the coin tray. More