McFarland Ford of Rochester

Ben’s a great dude and was helpful throughout the process of my purchase of my F150. Great family like atmosphere. I encourage people to do there business here. of my purchase of my F150. Great family like atmosphere. I encourage people to do there business here. More

Awesome service and they were very helpful with all my questions and concerns. Would highly recommend anyone looking for a vehicle to visit them. questions and concerns. Would highly recommend anyone looking for a vehicle to visit them. More

Ben took care of all of our needs and helped us to get our best deal! His never ending font of optimism was very refreshing, as was his upbeat attitude! Highly reccomend Ben!!! our best deal! His never ending font of optimism was very refreshing, as was his upbeat attitude! Highly reccomend Ben!!! More

Went in for the state inspection oil change and rotate tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that the tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that there was a knock sensor that was malfunctioning. Then they tell me that the knock sensor had registered before 40,000 Mi beforehand. Now it's going to cost me $2,700 to get it replaced because it's out of warranty and nobody saw this problem before. Charging me $166 for the Diagnostics was outrageous and on top of that trying to get $2,700 out of me for something that should have been under warranty $45,000 miles beforehand. Service manager treated me like I was an idiot and do not appreciate it. Then I had to call about now my horn not working. Was working when it went into the dealership not working when it came out. Service manager was going to charge me another $166 for a Diagnostics on that as well I am feeling like your company all wants to do is take money from people and doesn't treat their customers very well especially loyal customers who have been with them for more than 5 years. Going out of your way to help a customer is the best way to keep a customer as well as one that would buy his vehicles from the same dealership. At this point I find that this dealership no longer cares about its customers and only cares about the dollar signs and does not want to take care of the customers with true compassion and understanding and just wants to take money from them again. I don't think I will be back to the dealership ever again I will be buying my vehicles from somewhere else. I feel that McFarland Ford does not care about his customers at all and especially the service department. More