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McFarland Ford of Rochester

Rochester, NH

Overview
Reviews
Vehicles
4.7
425 Reviews
Call Dealership (603) 332-2585

8 Crane Dr

Rochester, NH

03867

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Showing 425 reviews

February 27, 2024

Great experience and very informative regarding the new F150 lightning. Recommend anyone that’s looking for a new vehicle to check out McFarland Ford. More

by Nc300bowler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rennie, Benjamin Arsenault, Jonathan Cabral
Report | Print
Feb 27, 2024 -

McFarland Ford of Rochester responded

We're glad to know you had a positive experience with our team at McFarland Ford of Rochester. We greatly appreciate your shout out and review! Enjoy your new truck!

February 27, 2024

Have had great experiences with both sales and service department. Both worked with me to fit my schedule More

by shaunjablonski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Carignan, Dan Bergeron, Jason Quinton
Report | Print
Feb 27, 2024 -

McFarland Ford of Rochester responded

Shaun, thank you for your wonderful review! We're glad to hear your experience here at McFarland Ford of Rochester was positive!

February 26, 2024

Matt K. is just outstanding. He was terrific. Best salesman I've had in 40 years. ...... More

by jkorte15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. I can remember. He was new., Mathew Knezevic, Jonathan Cabral
Report | Print
Feb 27, 2024 -

McFarland Ford of Rochester responded

Thank you for your great review and kind words! We'll be sure to pass them along to Matt, safe travels!

February 25, 2024

Very good service in repairing vehicle, puts Portsmouth Ford to shame both in repair and communication. More

by zrslandscaping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
Report | Print
February 24, 2024

Vehicle's third visit for same issue (sunroof rattling). First time they took it apart and greased it as per service bulletin, on second visit, parts replaced, they said tthey would "take care of me" if thi More

by John 1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Quinton
Report | Print
February 23, 2024

Very unorganized every time I came in to either look at the car or sign papers I ended up waiting for hours even though telling them I had somewhere I had to be they push the limit and then when I finally More

by andrewgard50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ben Rennie, Lauren Anderson, Chase Carignan, Jonathan Cabral
Report | Print
Feb 23, 2024 -

McFarland Ford of Rochester responded

Hi Andrew, I am sorry to hear that you had a bad experience. I did not realize you felt that way and want to make sure that your concerns are addressed. I know the WeatherTech mats were removed during the full recon process and with the time constraints they were missed being placed back in the vehicle. We did however address that concern right away and hold the mats until it was convenient for you to come and pick them up. I am sorry for pushing the limits on your timetable, we tried our best to accomodate your busy schedule, but if we missed the mark on that I do apologize. I did leave you a voicemail regarding the inspection sticker as I want to get that handled right away. We are happy to come pick up the vehicle and bring back to you once that is complete. I do not want you to be inconvenienced in any way, so if you would like to call me back to schedule a good time for that, please do. I am also available to discuss any other concerns you have. I hope to speak with you soon!- Ben Rennie- General Sales Manager

February 23, 2024

It’s a lot better than the last owner. Both the service and asst service managers were great and also the people at the service desk More

by CAMCCARRISTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron, Jason Quinton
Report | Print
February 21, 2024

Very fast and professional worked with me on price and financing and even stayed late to finish the deal. Highly recommen. More

by hurrahs.boasts0w
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Anderson, Connor Jameson
Report | Print
Feb 22, 2024 -

McFarland Ford of Rochester responded

We're glad to know you had a positve experience here at McFarland Ford of Rochester, thank you for your shout out and great review!

February 20, 2024

Everything went smoothly. Matt and Jonathan were very helpful through the process of buying my first car. More

by abbyrockmaster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Knezevic, Jonathan Cabral
Report | Print
Feb 22, 2024 -

McFarland Ford of Rochester responded

Thank you for your kind words and shout out! We're happy to hear Matt and Jonathan made the experience easy and smooth, enjoy your new ride!

February 19, 2024

Fast, friendly and efficient service. I needed to work while i waited and the wifi was not great. Still, not really key to the great service. More

by YOGIDAWNMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron, Jason Quinton
Report | Print
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