McFarland Ford of Rochester

Not the best experience. Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to the dealership and drive with Art, the manager. Art informed me I might have to just wait "for it to get worse" and they couldn't find anything wrong with it. My vehicle had a warranty and waiting wasn't an option. Received a call later that day that they found the problem and the vehicle needed a new fuel pump. Art's attitude change for the better, go figure. Had to wait another week for the part to arrive and the vehicle to be ready. I picked up the vehicle and as I drove off the lot my check engine light came on. Had to turn around and wait again for a tech to look at the vehicle and fix the issue. I really wanted to have a good experience as they are local but probably won't return for service. The older gentlemen at the counter was super nice and helpful, great customer service. Art, not so much. More

I got excellent service. They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in the color and with features I had in mind right on the lot. The salesman , Jonathan Cabral, was very helpful . He patiently answered all my questions. I recommend McFarland Ford if Rochester to anyone looking for a Ford. More

Great experience. Dealer was responsive and attentive, willing to do what it takes to make the deal Dealer was responsive and attentive, willing to do what it takes to make the deal More

I don't believe I worked with Jason. I did work with Mike and had a wonderful experience. I did work with Mike and had a wonderful experience. More

Appointment was right on time,customer service rep was very helpful, all around great experience. very helpful, all around great experience. More

Very pleased with the service received. Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way in less than an hour. Can't ask for better service than that. More

Purchased the car in one day coming from NY. Was as quick and painless as I could ask. Was as quick and painless as I could ask. More

McDarland Ford of Rochester is an excellent dealership. The people I dealt with were all very pleasant and professional. Their patience must be spoken of highly, as they worked with me for three days, bef The people I dealt with were all very pleasant and professional. Their patience must be spoken of highly, as they worked with me for three days, before my decision. I researched Every dealer in NH, prior to my purchase. McFarland offered the highest discounts in the state! They even drove 45 minutes to pick me up, so I could drive my new truck home! Highly recommended! More

Connor is a cut above person to work with. I would definitely reach out to him for any future requirements. I would definitely reach out to him for any future requirements. More

Great customer service with the friendliest service department. Very knowledgeable and work done right first time. department. Very knowledgeable and work done right first time. More