Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McFarland Ford of Rochester
Rochester, NH
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 482 reviews
May 10, 2024
Everytime I soeak with Frank, he treats me like more than just a customer. He is very thorough from check in to completion. I feel very confident in MacFarland Ford and their staff, from the cashier, to car just a customer. He is very thorough from check in to completion. I feel very confident in MacFarland Ford and their staff, from the cashier, to car sales through to the service dept. Thank you More
by Sasi247
Verified CustomerEmployees Worked With
Matt Eisenhuth, Frank Montmarquet
May 10, 2024
Good customer service skills listened to all of my questions and offered good answers. Took the vehicle in timely and completed oil change tire rotation and state inspection in an hour questions and offered good answers. Took the vehicle in timely and completed oil change tire rotation and state inspection in an hour More
by BWICKHAM0
Employees Worked With
Frank Montmarquet
May 10, 2024
We recently leased our truck at McFarland Ford to replace the 2001 F250. We found a F150 on the lot that had what we wanted for options. Now we should be able to get acquainted with how the truck works from the 2001 F250. We found a F150 on the lot that had what we wanted for options. Now we should be able to get acquainted with how the truck works from the control center. We haven’t used the service center yet, so we will let you know when we do. More
by tstano
Employees Worked With
Mathew Knezevic, Jonathan Cabral
May 07, 2024
Extremely expensive, almost a thousand dollars to change a pinion seal. Then they didn’t put sealant on fill plug so it was leaking.from that after repair. Wanted to charge me almost 500$ to repair linkage a pinion seal. Then they didn’t put sealant on fill plug so it was leaking.from that after repair. Wanted to charge me almost 500$ to repair linkage for my windshield wipers. Almost 1200$ to replace hub and bearing assembly. And another 1500 to replace ball joints. Took truck to another shop for second opinion. They discovered the front differential leaking from fill plug. Replaced hun and bearing for what you were going to charge just for the part! Wiper linkage for LESS than you were going to charge for the part!! And told me they checked all ball joints with a bar and said they were ALL tight and didn’t understand why your shop said they were ALL unsafe and that you could not perform an alignment!! I will NEVER return a vehicle for service at your establishment again!! And feel as though I should be reimbursed for the sloppy work done on my front differential!! I’m glad I took it to another shop and discovered the sloppy work that was done there at your shop!! More
by DAV68C
Employees Worked With
Jason Quinton, Frank Montmarquet, Art Bedard, Richard Boch III
