McFarland Ford of Rochester

My appointment was on time ,the customer service rep was very friendly and helpful and a missing bulb was replaced ,, much improved over my experience 1 year ago just after the new management takeover... t very friendly and helpful and a missing bulb was replaced ,, much improved over my experience 1 year ago just after the new management takeover... thankyou ‼️ More

Great Friendly service, work done when promised and called when car needed additional parts, and told how much it would be. Professional business. Thank you called when car needed additional parts, and told how much it would be. Professional business. Thank you More

They performed a recall and picked up and dropped off. Very nice!! Coming from another automobile dealership it was a nice touch! Very nice!! Coming from another automobile dealership it was a nice touch! More

I've only dealt with the service department and have always been treated respectfully and courteously. always been treated respectfully and courteously. More

The valet service was fantastic! They arrived on time and were very communicative with me. They arrived on time and were very communicative with me. More

Came to get car and parts weren’t in yet No communication I guess there communication I guess there More

Very good experience, I was in for routine service and to get a couple of recalls addressed and they performed the service promptly and I was in and out in no time at all. I was driving to Portsmouth for ser get a couple of recalls addressed and they performed the service promptly and I was in and out in no time at all. I was driving to Portsmouth for service prior to this and I will be using McFarland Ford in the future. More

Great personalities and very friendly. Answered all of our questions and were great when I had to return for an air filter notification. Chase was very enjoyable and we loved his ability Answered all of our questions and were great when I had to return for an air filter notification. Chase was very enjoyable and we loved his ability to banter and made us feel like friends. The service department was very helpful and courteous also,thanks! More

I appreciated the service dept. taking my vehicle in 2 hours earlier than my appointment. Much appreciated. taking my vehicle in 2 hours earlier than my appointment. Much appreciated. More