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McFarland Ford of Rochester

Rochester, NH

4.7
547 Reviews
The team at McFarland Ford of Rochester would like to welcome you to our dealership in Rochester, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Rochester, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Rochester count on the high-quality vehicles and services found at McFarland Ford of Rochester, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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8 Crane Dr

Rochester, NH

03867

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Showing 547 reviews

August 28, 2024

I came back to dealership today because I was there on Monday night to pick my truck up from service I noticed yesterday while walking by my truck that one of my steps end pieces was broken. I am 100% pos More

by MCLANTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Quinton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

McFarland Ford of Rochester responded

Mark I'm sorry you feel you had a bad experience on your recent service. As you stated several days later you noticed a loose end cap on your running board and brought it to our attention that it might or might not have happened in our possession. As per our discussion this will 100% be taken care of whether the damaged happened here or else wear. McFarland Ford will stop at nothing to assure EVERY customer has an outstanding experience.

Aug 28, 2024 -

MCLANTON3 responded

I like how you say I came back several days later. I picked up my truck on late Monday when I picked up my truck I should have looked over my truck before taken it. I am on vacation so I drove right back to my place and parked my truck tue I went out for the day and when I returned back home I walked by my truck and noticed that there was something wrong with end cap. So on wed I went back to your dealership and I am 200% sure it was done there my truck is perfect nothing out of place but instead of you guys taken ownership I get a rude person to argue with me and call customer crazy. But I guess that’s how your owners run there business so I know to stay away.

August 28, 2024

They were 100% on all of my issues, will be using them in the future More

by nikkik072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

You guys did a great job. I didn't know that you had a valet service for bringing my car back to me after service. That truly was a great experience. Thanks! More

by pepcis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Great service. I enjoyed the process very much. Matt was exceptional. Very knowledgeable about the products and accommodating More

by tom@cookcustomhomes.com
Recommend Dealer
Yes
Employees Worked With
Mathew Knezevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Glad they picked car up beeen dealing with Ford for years helpful friendly reliable good deals More

by crpjlp7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Boch III
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Fast and prompt! Thank you guys for all of your hard work and taking care of your customers! 10/10 from sales to finance! Connor was awesome and hit it out of the par More

by mike
Recommend Dealer
Yes
Employees Worked With
Connor Jameson
August 24, 2024

Very nice ford dealership Very nice truck we are happy with price sales man was very helpful More

by pacetrk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Very efficient, professional, very friendly staff I am amazed at the amount of inventory in there lot More

by BARBARARIPLEYW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

These mandated reviews are less helpful than you think. You need to find a new measure of success rate. I’m annoyed by having to do this just because I liked the team I worked with. They were very helpful. More

by brettthomascampbell
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Great experience. Happy with everyone that I worked with at this dealership. Keep up the good work. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Eisenhuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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