McFarland Ford of Rochester

The salesman Matthew was very helpful. I was in and out very quickly. And he was able to answer all of my questions. I was in and out very quickly. And he was able to answer all of my questions. More

Bought my truck through Brooke Alexander at McFarland Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! More

Always pleasant and helpful, very helpful, have been going there since 1916. Will continue to use them going there since 1916. Will continue to use them More

The whole McFarland team is friendly, efficient and accommodating. Pretty much always easy to deal with. accommodating. Pretty much always easy to deal with. More

Nice job and we were very happy for the quick service with our new explorer. with our new explorer. More

From the purchase of my truck through 3 service calls, I have been very satisfied with McFarland Ford of Rochester. have been very satisfied with McFarland Ford of Rochester. More

Truck is great but the battery keeps dying. I bought an extended warranty I'm guessing that's not covered though. I bought an extended warranty I'm guessing that's not covered though. More

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Great experience and knowledge of products. Took time to look at lots of options and possibilities. Took time to look at lots of options and possibilities. More

Bought my truck from this dealership, so when I had a technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it t technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it that I could remember. The service writer, seeming to not know the difference between “fixed” and “cannot duplicate concern”, informed me after day one that my truck was all fixed and ready to be picked up. When I asked what the cause was, they could not answer, and simply told me that “it’s not doing it right now”. After spending a few hours on multiple phone calls with Ford customer service, McFarland Ford opted to try again the next day and seemingly addressed the issue. When I arrived to pick up my truck, much to my distaste, I realized that my truck was left unlocked on the lot. The sales team did a very fair job at handling the situation overall, particularly providing me a loaner. The service department, however, was very lacking in multiple areas. More