McFarland Ford of Rochester

I purchased the Bronco new 5 months ago. This was the 2nd warranty service at 10k. Everyone was kind and i was happy leaving. The next morning i noticed rattling under the vehicle. I knew wh This was the 2nd warranty service at 10k. Everyone was kind and i was happy leaving. The next morning i noticed rattling under the vehicle. I knew what it was so I checked it the next day as i was installing new tires on the vehicle. One of the bolts for the skid plate was not installed all the way. I found that it was crossthreaded in and left that way. Then as i made it to the last wheel, before taking it off i noticed where a socket had spun across the wheel taking all of the paint off in one spot. I was already committed 3 tires in so i finished installing the new tires. Then lastly i remembered that the tech installed wipers for me. I had a set of aftermarket wipers i was going to return because i couldn't get them to lock in properly but they insisted on trying for me which i thought was very kind. So i decided to double check those and found that the locking tabs that hold them on were snapped off and the wipers just fall off. Luckily i purchased a set of ford wipers while i was there and installed those myself. But now i cant return the broken wipers. Thats 3 different issues in one service which is completely unacceptable. So i will be scheduling a visit to see how you guys will deal with this. As a technician myself, i am disappointed in the tech that performed the work. Overall the dealership is great and the people are kind and easy to talk to so thats good. Now hopefully we can figure out a solution going forward. More

I had tires rotated and they all had different psi. 30-39. I could be wrong but I would think that would have been something they would check when rotating tires. 30-39. I could be wrong but I would think that would have been something they would check when rotating tires. More

Near as we can tell, because you don't know what you don't know, but it seemed that Chase and Brian patiently explained the purchasing process. The entire experience was low key....none of the typical don't know, but it seemed that Chase and Brian patiently explained the purchasing process. The entire experience was low key....none of the typical 'tag team' high pressure sales approach previously experienced at other dealerships. More

I have received nothing but excellence service in all of my visits to McFarland Ford’s service department. my visits to McFarland Ford’s service department. More

The parts needed to fix my truck got ordered and the repairs were done in a timely manner. repairs were done in a timely manner. More

Great service and experience! Jonathan made the whole experience very easy and we will be sure to keep Rochester in mind in the future. Jonathan made the whole experience very easy and we will be sure to keep Rochester in mind in the future. More

Great service and experience! Easy to work with. Super nice, on time, and organized as always. Great service was done fast and professionally and it is highly recommended! Easy to work with. Super nice, on time, and organized as always. Great service was done fast and professionally and it is highly recommended! More

They wete very accomadating even when I showed up at wrong time for my appointment wrong time for my appointment More

Easy to work with. Answered questions. Quickly offered to go get the vehicle we came to see as it had been brought to a different location Answered questions. Quickly offered to go get the vehicle we came to see as it had been brought to a different location More

Matt, our salesman treated us with great respect and was very knowledgeable regarding our F-350 diesel purchased . As a busy owner Matt competed the entire deal by phone,texting and e-mailing. Then the truc very knowledgeable regarding our F-350 diesel purchased . As a busy owner Matt competed the entire deal by phone,texting and e-mailing. Then the truck was delivered right to my door. Keep up the good work McFarland Ford and my salesman Matt of course. Thank you Rick 603 Oil & Propane More