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McFarland Ford of Rochester

Overview Reviews (428) Inventory (169)

McFarland Ford of Rochester

Name: McFarland Ford of Rochester
Address: 8 Crane Dr, Rochester, NH, 03867, US
Telephone: (603) 332-2585
Rating: 4.7

4.7

428 Reviews

8 Crane Dr, Rochester, New Hampshire 03867

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Sales: (603) 332-2585

Service: (603) 294-4597

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McFarland Ford of Rochester

Rochester, NH

Overview

Reviews

Vehicles

4.7

428 Reviews

Call Dealership (603) 332-2585

8 Crane Dr

Rochester, NH

03867

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4.7

428 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (428) Inventory (169)

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Sales: (603) 332-2585

Service: (603) 294-4597

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truck car service buying experience price customer service repair mechanical issues windshield

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Showing 428 reviews

August 29, 2024

SERVICE VISIT

will know more later light came on the dash see they handle it tomorrow .ok handle it tomorrow .ok More

by acotom69

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Jason Quinton

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August 28, 2024

SERVICE VISIT

You guys did a great job. I didn't know that you had a valet service for bringing my car back to me after service. That truly was a great experience. Thanks! I didn't know that you had a valet service for bringing my car back to me after service. That truly was a great experience. Thanks! More

by pepcis

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Art Bedard

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August 28, 2024

SERVICE VISIT

They were 100% on all of my issues, will be using them in the future the future More

by nikkik072

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Employees Worked With

Art Bedard

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August 28, 2024

SERVICE VISIT

Great service. I enjoyed the process very much. Matt was exceptional. Very knowledgeable about the products and accommodating I enjoyed the process very much. Matt was exceptional. Very knowledgeable about the products and accommodating More

by tom@cookcustomhomes.com

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Mathew Knezevic

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August 28, 2024

SERVICE VISIT

Glad they picked car up beeen dealing with Ford for years helpful friendly reliable good deals helpful friendly reliable good deals More

by crpjlp7

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Jason Quinton, Frank Montmarquet, Art Bedard, Richard Boch III

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August 28, 2024

SERVICE VISIT

I came back to dealership today because I was there on Monday night to pick my truck up from service I noticed yesterday while walking by my truck that one of my steps end pieces was broken. I am 100% pos Monday night to pick my truck up from service I noticed yesterday while walking by my truck that one of my steps end pieces was broken. I am 100% positive that it was done at your shop. I was talked to like a dummy and ended up getting into a shouting match with representatives from service. Had to get service mgr. When we were walking out the employee told the mgr I was crazy I am looking for another truck for my wife but will not be coming back to your dealership. Not a way to speak to customer. More

by MCLANTON3

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Employees Worked With

Jason Quinton

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Aug 28, 2024 -

McFarland Ford of Rochester responded

Mark I'm sorry you feel you had a bad experience on your recent service. As you stated several days later you noticed a loose end cap on your running board and brought it to our attention that it might or might not have happened in our possession. As per our discussion this will 100% be taken care of whether the damaged happened here or else wear. McFarland Ford will stop at nothing to assure EVERY customer has an outstanding experience.

Aug 28, 2024 -

MCLANTON3 responded

I like how you say I came back several days later. I picked up my truck on late Monday when I picked up my truck I should have looked over my truck before taken it. I am on vacation so I drove right back to my place and parked my truck tue I went out for the day and when I returned back home I walked by my truck and noticed that there was something wrong with end cap. So on wed I went back to your dealership and I am 200% sure it was done there my truck is perfect nothing out of place but instead of you guys taken ownership I get a rude person to argue with me and call customer crazy. But I guess that’s how your owners run there business so I know to stay away.

August 27, 2024

SERVICE VISIT

Fast and prompt! Thank you guys for all of your hard work and taking care of your customers! 10/10 from sales to finance! Connor was awesome and hit it out of the par Thank you guys for all of your hard work and taking care of your customers! 10/10 from sales to finance! Connor was awesome and hit it out of the park! More

by mike

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Connor Jameson

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August 24, 2024

SALES VISIT - NEW

Very nice ford dealership Very nice truck we are happy with price sales man was very helpful with price sales man was very helpful More

by pacetrk

Verified Customer

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Recommend Dealer

Yes

Employees Worked With

Jonathan Cabral, Chris Lane

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August 22, 2024

SERVICE VISIT

Very efficient, professional, very friendly staff I am amazed at the amount of inventory in there lot amazed at the amount of inventory in there lot More

by BARBARARIPLEYW

Verified Customer

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Recommend Dealer

Yes

Employees Worked With

Art Bedard

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August 21, 2024

SERVICE VISIT

These mandated reviews are less helpful than you think. You need to find a new measure of success rate. I’m annoyed by having to do this just because I liked the team I worked with. They were very helpful. You need to find a new measure of success rate. I’m annoyed by having to do this just because I liked the team I worked with. They were very helpful. The high pressure review system from the corporate office pisses me off More

by brettthomascampbell

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Art Bedard

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McFarland Ford of Rochester

Showing 428 reviews

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