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McFarland Ford of Rochester
Rochester, NH
443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 443 reviews
Verified Customer
December 20, 2024
I went in without an appointment I travel for work and they fit me also inspection is not do till January but I got that done extremely pleased with everybody awesome service thank you they fit me also inspection is not do till January but I got that done extremely pleased with everybody awesome service thank you More
by BLKSPORTY1978
Employees Worked With
Jason Quinton
December 16, 2024
Great experience as always! !! Service was fast, professional and was performed at a much lower rate than what other dealerships in the area were charging. !! Service was fast, professional and was performed at a much lower rate than what other dealerships in the area were charging. More
by GLENN.A.AHO
Employees Worked With
Jason Quinton
December 15, 2024
Very helpful staff both in sales and service. Had a good experience all around and they do good by their customers. Would recommend especially if you’re interested in a Ford truck. Had a good experience all around and they do good by their customers. Would recommend especially if you’re interested in a Ford truck. More
by benaleixo1
Employees Worked With
Lauren Anderson, Matt Eisenhuth, Tyler Stanley, Frank Montmarquet, Chris Lane
December 13, 2024
Had appointment 12/3. Dealt with Richard who was very friendly and professional. Was advised of the issue and how to repair. I specifically asked if my vehicle was safe to Dealt with Richard who was very friendly and professional. Was advised of the issue and how to repair. I specifically asked if my vehicle was safe to drive until the repair was complete. Richard spoke with a service tech (did not get the name) and was told that the repair that was needed would not affect the safety of the vehicle. I left with the vehicle that day and called to reschedule for repair for 12/11. On 12/9 there was 2 inches of snow on the ground (my vehicle is a 2020 Ford Explorer with BRAND NEW All season tires), my car barely could make it 15 minutes down the road. I got stuck on a hill and had to park my car and get a ride home. It was a very scary and dangerous experience. One of the error messages on the car was "Powertrain malfunction/reduced power". Upon a google search that evening, it clearly stated it is strongly advised against driving and is extremely dangerous. 12/10 I brought my vehicle in and expressed my extreme disappointment with the miscommunication and how my family's safety was put at risk. I spoke with Art who said he would look into it. I left with a loaner vehicle. 12/12 Ford kindly delivered my vehicle and picked up the loaner (very convienient and much appreciated). However, there was zero acknowledgement of my concern which is why I will not be taking any of my vehicles back to this location. More
by Danielle Hatfield
Employees Worked With
Art Bedard, Richard Boch III
December 11, 2024
When obtaining service at other dealerships I’m used to getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then the required work be done the next day. I had no communication until I called in the afternoon to find out the status. The staff was very good and I’m happy with the work that was performed. Communication could definitely have been better. More
by bpmoore19
Employees Worked With
Art Bedard
December 10, 2024
Honest and quality work done every time. The service team went the extra mile for us. 10% Veteran Discount. Thank You The service team went the extra mile for us. 10% Veteran Discount. Thank You More
by WILLIAM.F.DUNN77
Employees Worked With
Jason Quinton, Frank Montmarquet, Art Bedard
December 08, 2024
My purchase experience was smooth and easy. I appreciate the straightforward information and negotiation. Brooke was very helpful and attentive to our questions. I appreciate the straightforward information and negotiation. Brooke was very helpful and attentive to our questions. More
by timf2020
Employees Worked With
Brooke Alexander
