McFarland Ford

Great to deal with overnighted all the paperwork for a quick sale could not have gone any smoother i will call for my next truck quick sale could not have gone any smoother i will call for my next truck More

Jason was amazing and the sale went very smooth. All the staff were extremely helpful! All the staff were extremely helpful! More

Bill Kestner was wonderful to work with on my third purchase from him. He makes the shopping experience very easy. purchase from him. He makes the shopping experience very easy. More

Rachel was very responsive. She answered all my questions and got me the answers to the ones she couldn't tell me. The whole buying process was quick and easy. No complaints She answered all my questions and got me the answers to the ones she couldn't tell me. The whole buying process was quick and easy. No complaints More

It was a great time working with the sales team and purchasing my vehicle from them. They answered all my questions and I was able to get receive excellent service. purchasing my vehicle from them. They answered all my questions and I was able to get receive excellent service. More

Had excellent experience looking at the truck, Jason was extremely helpful and handled all questions quickly. Will be sharing this information with everybody I know in the market for a new vehicle. Hopefull extremely helpful and handled all questions quickly. Will be sharing this information with everybody I know in the market for a new vehicle. Hopefully I wont need another but if I do, I will be coming back here. Thanks again Jason. More

Great service. Great price. Great people. Always available to answer any question that I have about my truck... Great price. Great people. Always available to answer any question that I have about my truck... More

Amazing job with detailed explanation of vehicle with the options between models From sales to finance A+++++ in my book options between models From sales to finance A+++++ in my book More

McFarland Ford - Rochester, NH I recently bought a 2020 F150 xlt. Paid top dollar. Signed the papers on a Friday night. Asked to make sure it had two key fobs. Ben said it would be taken care of. Ben as F150 xlt. Paid top dollar. Signed the papers on a Friday night. Asked to make sure it had two key fobs. Ben said it would be taken care of. Ben asked if I wanted to take it home. I was told by Robbie earlier that it has not been in the shop yet, so Ben offered Saturday. I said Monday night so they would have plenty of time to get it in and out of the shop. Called Monday – not ready. Called Tuesday – not ready. Called on Wednesday and they said it was ready. I asked about the second key fob and Robbie said they didn’t have any ‘spares’(?). So, how do I get one? He said from a Ford dealer. Aren’t you a Ford dealer? So, rather than Ben ‘taking care of it’, Robbie quotes me a price of $363. So, I bought it. I went to pick the truck up and it was not ready. They reset the system and ‘didn’t have time’ to drive the necessary miles in order to do the inspection. Robbie said bring it back whenever and they’ll put a sticker on it. I went to pay for the extra key fob and was told it was $427. I complained to Ben, and he worked it so I paid the agree $363 (that Ben was supposed to take care of). I went to leave and try the remote starter, and of course, there is no remote starter, even though it was advertised with one. I insisted that I had paid for one and wanted it, so Ben said they would put an after market remote starter in. I explained that I wanted it integrated with the current key fob (like my previous one). They said come back and they would put it in and give the inspection. Two days later I went back for the remote starter and inspection sticker and pointed out there was a crack in the windshield. Ben insisted that must have happened at the time I had the truck. He gave me no joy and no shared responsibility even though it could not be determined when the crack happened. Got there for a 9:00 AM appointment for the ½ hour job to put in the starter and at noon, Robbie comes over and says its finished and has two extra fobs. I reminded him I want it integrated with my key fob and he said, ‘I like this better’. They did not give me the inspection. I then went to register the truck and found that they never gave me the paperwork I needed. Robbie then had to drive to my town hall to deliver it to me. I then went to get the inspection sticker on my own and discovered the rear brake pads were shot. So, I had to have those done. So, paid top dollar for the truck, then had to pay: $363 for a key fob $500 deductible for a new windshield $45 for an inspection sticker $183 for rear brake pads That’s $1,091 extra. Am I supposed to be happy about my experience? More