McDonough Toyota

buying used I wasn't exactly looking for a vehicle at the time but happened to drive by their used lot and saw a dodge challenger I really liked. I spoke with th I wasn't exactly looking for a vehicle at the time but happened to drive by their used lot and saw a dodge challenger I really liked. I spoke with the salesman and he said it wasn't sold and gave me his lowest price. I told him I banked somewhere and that I would go there get a loan and return. Apparently they work with a different bank send strongly urged me not to use my bank that I have been with for years. I went to the bank and got a loan despite that and called them to let them know I wanted to purchase it and had the check. I told them I had to work in the morning but I would be there by 12. They called me at 10 that morning and said they had sold it the day before. They have done the same thing to my cousin and the same thing to my wife's cousin. The salesman called me back the next day and said he was really sorry and said he would look for another car the same miles and price. I let it go and said sure, but to be truthful after my experience if that's the way they conduct business I wouldn't buy a car from them unless they were the last dealership on earth! More

Avalon Thank you Chris for making the deal happen. You used your skills to sell me the Avalon and I now call you my friend. Thank you again. TB Thank you Chris for making the deal happen. You used your skills to sell me the Avalon and I now call you my friend. Thank you again. TB More

Amazing dealership!! Mark and Nivia were wonderful to work with and I will recommend this dealership to anyone looking for a vehicle. Will defiantly come back to this de Mark and Nivia were wonderful to work with and I will recommend this dealership to anyone looking for a vehicle. Will defiantly come back to this dealership I think it is the best in our area!! More

Just My Thoughts I have no experience with the service department and doubt that I will, due to my purchasing experience. There was no pressure at all and the purchasi I have no experience with the service department and doubt that I will, due to my purchasing experience. There was no pressure at all and the purchasing and financing was fine. When we returned to take possession of the vehicle I was disappointed in the exterior cleanliness as I expected more from having an exterior protectant applied but, I was able to take care of it in an hour or so once we were home. The salesperson put us off on another salesperson to show us some of the features because he had another customer, and it was rather rushed. We never received a thank you note or call which we found surprising. I know it wasn't the most expensive vehicle as it was around 47K but, we’ve bought furniture and received more appreciation for the business than we received with this. I don't expect to be ‘made over’ but I would have expected more after the purchase of a vehicle. As a result we will be taking the vehicle thirty miles to a nearby town for service. More

First Class From the time we drove onto the lot in January looking for a new Prius (it would be our third), we were treated with the utmost respect and concern fo From the time we drove onto the lot in January looking for a new Prius (it would be our third), we were treated with the utmost respect and concern for our needs. Richard and Dave helped us when we were excited to find a low mileage 2018 on the lot in April, as Priuses are difficult to find these days. Richard sealed the deal on April 10 and Helen helped us with financing which was a breeze! More

A very rich experience with Richard! We worked with Richard Harlow on finding the perfect Highlander! He was incredibly patient and informative on all the models and the ins and outs of t We worked with Richard Harlow on finding the perfect Highlander! He was incredibly patient and informative on all the models and the ins and outs of the car. Richard was super personal, totally honest, and happy to answer any little question we had! It was so refreshing to check out cars without feeling the pressure from your typical car salesman and to just have a very sincere conversation with someone who has your best interest at heart. So happy we found the perfect car for our family with the tremendous help from Richard! More

Top shelf service! We found our Tacoma through the website and contacted the dealership. Chris responded promptly and we went the next day to see the truck. Between th We found our Tacoma through the website and contacted the dealership. Chris responded promptly and we went the next day to see the truck. Between the quality of the product and the wonderful service we received, we were hooked. We are now the proud owners of a new Toyota Tacoma! Chris was great and Helen walked us through the paperwork like a pro. We would certainly recommend anyone to visit the dealership when looking for a new vehicle. You will be made to feel welcome. Thank you Chris and Helen. We appreciate the top notch service you provided! More

2016 Scion tC Jimmy Thompson is the best!! I had searched at several other dealerships before finding Jimmy at McDonough Toyota. Previous experiences consisted of Jimmy Thompson is the best!! I had searched at several other dealerships before finding Jimmy at McDonough Toyota. Previous experiences consisted of pushy salesmen and almost $3k in additional fees to the online price. When I inquired about this car online, Jimmy reached out right away. I test drove the car and loved it, however two of the tires needed to be replaced. Jimmy got the car for me for slightly cheaper than the online price AND included 4 brand new tires. He made it such a wonderful experience and I highly recommend him! More

Excellent customer service The staff was super friendly. They were very helpful and not pushy, like some places tend to be. I would recommend seeing Richard Harlow. He was very The staff was super friendly. They were very helpful and not pushy, like some places tend to be. I would recommend seeing Richard Harlow. He was very acceptional!! More

10/10 EXPERIENCE Gary has been the best salesman I have ever had the pleasure of dealing with. He worked with us via phone and answered every single question we had. H Gary has been the best salesman I have ever had the pleasure of dealing with. He worked with us via phone and answered every single question we had. He took the time to ensure we got exactly what we wanted at the deal we needed. Helen, who handled the financing aspect of our purchase was very friendly and took the time to explain everything and ensured I understood exactly what I was signing. I even had the privilege of meeting the owner during my time there and he was incredibly friendly as well. I also want to ensure that Mark, the man who assists in cleaning the cars, gets proper recognition for the amazing job he does as well. The entire experience was well worth the 1+ hour drive to get there. Thank you all so much for my first new car!!! More