McDonough Toyota

Auto broke down on Rt 81 Stephanie and Darlene were able to expedite the car through service though the shop had a backlog of work. They were efficient and helpful. Thanks als Stephanie and Darlene were able to expedite the car through service though the shop had a backlog of work. They were efficient and helpful. Thanks also to the mechanics who showed me the problem and got it solved & fixed. More

an amazing experience I HIGHLY recommend this location. After weeks of car shopping finally an up front car dealer. Gary was so helpful and moved things along in a timely I HIGHLY recommend this location. After weeks of car shopping finally an up front car dealer. Gary was so helpful and moved things along in a timely manner. We gave hime price range an he gave us selection. Also I think Dave was his name was so great with paper work. More

Renewing my Toyota Family Having Toyota vehicles for the past 10 years it was time to renew them with a great staff at McDonough Toyota that has been providing great service. Having Toyota vehicles for the past 10 years it was time to renew them with a great staff at McDonough Toyota that has been providing great service. My 05 Sienna has been one of the best vehicles I owned in 50 years so upgrading was not an easy choice. I have purchased many types of vehicles from many other dealersships so switching to McDonough was a testimony to their staff who provided me a friendly and professional process. Although I spoke to several employees over the span of time I was preparing to upgrade, when I was paired with Chad Hudnall I found him to be a good listener to what I wanted and he made every effort to meet my needs and beyond. Especially to answer all of my questions and deal with my constraint available time. The transfer was very seamless. More

Bad, dishonest service Service department damaged my NEW 4 Runner during first oil change, tire rotation. They have replaced numerous parts but repeatedly lie and tell me th Service department damaged my NEW 4 Runner during first oil change, tire rotation. They have replaced numerous parts but repeatedly lie and tell me there is nothing wrong. After a bent driveshaft, rebuilt transfer case, forced off road balancing (taken out of house), I now have an off-center steering wheel, vibration and an alignment issue. I am still told there is nothing wrong. It is now almost March, this is been going on since the 1st of December. This dealership exhibits lack of morality and integrity. More

Amazing Experience with the Sales Department My wife and I were out car shopping just for fun, we were looking at Subaru Outback's but she for the last 20 years with the exception of 1 car she ha My wife and I were out car shopping just for fun, we were looking at Subaru Outback's but she for the last 20 years with the exception of 1 car she has had multiple Toyota Highlanders. We priced the outback we were interested in and could afford. Before purchasing it I told her she should look at Highlanders because of her love for them in the past. just last February I purchased a Venza from Gary and had a great experience, not to mention I love my Venza. When we got to the Dealership we were greeted right away by Dave. There happened to be a Highlander parked in front that was exactly what my wife would have wanted. Dave introduced himself and asked how he could help. I told him we were there to look at a Highlander comparing it to a Outback. Additionally I told him what I was hoping to get into a Highlander for from a $ stand point... comparing it to the price of the outback. Immediately Dave leveled with me and told me he could not even come close... but never turned his back, he stayed right with me and answered all my questions. Dave let us take the vehicle for a test drive, helped us understand the xxxxxxand cons of the highlander compared to the Outback (with the only con, besides adaptive cruise control on this model, being the higher dollar amount) and made sure we had everything we needed. Chad, a new salesman (who used to work for Subaru) even chimed in with pros and cons of each make and gave us some very valuable information when it comes to vehicle service needs and value over the life of the vehicle. Even though it was looking like we could not afford to make the trade / deal, Steve Gave my wife a honest true car price for her Volvo and we went to the "table" in negotiations. The sales team was strong but not pushy through the entire deal. we feel we got a fair price on the trade as well as the purchase price and they must have as well because they sold the new highlander to us. Financing was quick and easy. During the final paperwork preparing, Dave informed us that Gary (the individual I bought my Venza from 1 year ago) was going to get credit for the sale. Gary could not help us that day because of other customers he was waiting on when we arrived. I was not happy with this at first. I liked dealing with Gary but Dave did all the work today and he was the one that did not give up on me at from the first part of the experience when I told him I wanted to purchase a highlander for the same price I could purchase an Outback. However, This sales team is so united, I guess they do this all the time, help each other out to keep things "balanced" at the dealership as much as possible. The entire sales team is always there to help you no matter if the individual you bought the vehicle from is present / available. I am hoping with 2 new Toyotas in the garage we will not need to be making any purchases in the near future, but, when I am ready for my next vehicle, I will definitely be going back to speak with Gary and Dave before I go anywhere else. 2-3 hours after we first arrived, we were driving home in a new highlander that my wife and I are extremely happy with. More

New Car Buying Made Easy! I just bought a new Toyota RAV 4 Hybrid. I went in not knowing for sure if I was going to buy new, used, or even another model, from another dealer. I I just bought a new Toyota RAV 4 Hybrid. I went in not knowing for sure if I was going to buy new, used, or even another model, from another dealer. I had been driving a 2006 Toyota RAV for the last 7 years and really loved it. I hadn't bought a brand new car in 28 years...but with Gerald's help, I test drove a couple of models, even drove a used Honda CRV. In the end, I decided on the Hybrid, as it had all the extras I wanted, plus more...and it was going to be good on gas. I also got a great trade. More

Best Dealership to Buy Our First Toyota! My husband, Phil and I just bought a 2016 Highlander Limited Platinum and couldn't be happier! Our sales person was Gary Eavey, who made this purchase My husband, Phil and I just bought a 2016 Highlander Limited Platinum and couldn't be happier! Our sales person was Gary Eavey, who made this purchase easier and exciting more than we thought possible! We explained to Gary what we were looking for in a vehicle and that we wanted a Highlander. Gary was very knowledgeable about every model and all options, which he explained in great detail to us! He also explained McDonough"s Lifetime Engine Warranty, the service process that you get at the dealership, and then he would explain the options again! We ordered our car, he got us a great price, and then kept us in the loop as to when our car was coming in! When we took delivery, Gary spent two hours showing us how to use all the options. He was so patient and understanding and knows that it takes awhile a new car! We've been back a second time to learn some more things & again he was so patient! We feel we've made a new friend with Gary! As for McDonough Toyota, every time we walk in everyone always is so friendly, eager to help and has a smile on their face! Thank you all for making this a great experience! More

Buying a New Highlander from Jeff McDaniel My husband and I just bought a 2016 Highlander, trading in our still great 2005 Highlander we had also bought from McDonough. Jeff McDaniel helped us My husband and I just bought a 2016 Highlander, trading in our still great 2005 Highlander we had also bought from McDonough. Jeff McDaniel helped us every step of the way: no pressure, just lots of good information, answers, and tons of kindness!. We can't say enough good about our experience with Jeff. Buying a new car makes me nervous, but Jeff worked everything out right! The rest of the McDonough staff we dealt with knew what they were doing, too. I just really appreciated the lack of pressure combined with their getting the job done well! And, of course, I am looking forward to years with our new car! Rana O'Brien More

Doesn't get better than McDonough Toyota! Chad H. and Dave P. will make purchasing your next car enjoyable and exciting, as it should be! They were extremely knowledgeable, courteous, and res Chad H. and Dave P. will make purchasing your next car enjoyable and exciting, as it should be! They were extremely knowledgeable, courteous, and respectful during the entire car buying process. I was originally attracted to McDonough Toyota because of the Lifetime Engine Warranty they offer on new purchases but wasn’t familiar with any staff who worked at the dealership. The receptionist connected me to Chad H. and he guided me through the entire process of selecting the right truck and was totally stress free. I would highly recommend Chad to anyone searching for a fair and enjoyable vehicle purchase. He was down to earth and help instill a fun experience in testing out the new Toyota trucks available. Steve C. and Dave P. were excellent and worked with me on a fair value for my trade in and we were able to make a deal on a truck that was perfect. The entire process was transparent from all angles. All of this and without my knowledge I didn’t realize the dealership was closing in about 15 minutes and we had just started negotiations. They made me feel like I was the priority and closing didn’t matter. These three guys stayed late for me on a Saturday night to make sure I was happy with the purchase. I can’t thank them enough and the best I can do is share my experience to guide future customers towards them. Thanks again Chad, Dave, Steve, and McDonough. More

Best truck buying expierence ever. After getting T-boned by an inattentive driver and totaling my full size truck on 22 December (yes, 22 Dec), I spent the next week going to doctors, a After getting T-boned by an inattentive driver and totaling my full size truck on 22 December (yes, 22 Dec), I spent the next week going to doctors, and doing nothing more than laying on the couch in pain. Worst Holiday Season EVER. The only thing that eased my frustration in this happening, was the over the top professionalism of everyone I worked with at McDonough Toyota. I would like to especially highlight one employee, Gerald Wells. Gerald returned my calls and emails, researched the questions I had on the vehicle and in my opinion, could not have been more helpful. I will absolutely be a return customer, even though I live two hours from the dealership. More