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402 Reviews of McDonough Nissan - Service Center
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December 28, 2018
Excellent service Worked with Jeril on having my 2016 Nissan Altima serviced. Communication was great. Price was fair and discussed up front. Look forward to my next Worked with Jeril on having my 2016 Nissan Altima serviced. Communication was great. Price was fair and discussed up front. Look forward to my next visit. More
by DSPETERS
Verified CustomerEmployees Worked With
Jeril- service
Helpful December 28, 2018
oil change The service advisor was not friendly .. He didn't even tell me his name .. I really dislike coming to the Nissan service center .. The price for a The service advisor was not friendly .. He didn't even tell me his name .. I really dislike coming to the Nissan service center .. The price for an oil change is to high More
by MOMOFTHREEBOYS93
Employees Worked With
the service advisor never told me his name
December 28, 2018
Great Service! Choose McDonough I’ve been to many Nissan service centers in South Atlanta (Union City, Southlake, McDonough). McDonough is the best hands down! If you’re looking for I’ve been to many Nissan service centers in South Atlanta (Union City, Southlake, McDonough). McDonough is the best hands down! If you’re looking for consistency, professionalism, cleanliness of the dealership, convenience and snacks, this is the right place! Ask for Jesus or Orlando. They always take good care of you! More
by JANAEDMCOHEN
Employees Worked With
Jesus
December 28, 2018
Efficient Good job, but told me 45 minutes wait and I wait hour 18 minutes. Coupon said price per oil change and 115 points checking received bill x oil change Good job, but told me 45 minutes wait and I wait hour 18 minutes. Coupon said price per oil change and 115 points checking received bill x oil change but never points checked.... More
by RUDARR
Employees Worked With
Don't remember
December 27, 2018
First visit. The service advisor was professional and pleasant in listening to my requests. She kept me updated during the service completion. After payment I r The service advisor was professional and pleasant in listening to my requests. She kept me updated during the service completion. After payment I received a copy of my bill, no information like what the recall actually was that was addressed. No reason for brake fluid exchange, so I called Nissan USA, only to be told that I had obviously been taken and offered to allow me to make a complaint. My reply was no, I wanted to at least give the dealership an opportunity to make this right first. My brother-in-law checked under my car just to see if the brake lines had been bled, the seals were in place so the lines had not been touched. Seems odd that the brake fluid from the factory would be bad in a new vehicle. More
by Pathfinder Sue
Employees Worked With
Shelby Blackburn and cashiers.
December 24, 2018
Totally awesome I was totally surprised with excellent customer service from Jesus in service center -made sure all points on my 2004 nissan quest vehicle was inspect I was totally surprised with excellent customer service from Jesus in service center -made sure all points on my 2004 nissan quest vehicle was inspected and assured me of process and time to complete jobs needed for vehicle that's why I would recommend McDonough Nissan Thanks More
by SONJAY2015
Employees Worked With
Jesus
December 24, 2018
Great customer service the young lady was very helpful,I hope the rest of your customer service persons are as helpful as she was.l will return when I need customer service the young lady was very helpful,I hope the rest of your customer service persons are as helpful as she was.l will return when I need more service done More
by BUDSMITHPHOTO
Employees Worked With
Dana Bowen
December 23, 2018
Excellent Service I received excellent service and a clear explanation of other services I need. Elvis provided excellent customer service and kept me aware of the prog I received excellent service and a clear explanation of other services I need. Elvis provided excellent customer service and kept me aware of the progress of my car during my wait. More
by MSMITH19955
Employees Worked With
Elvis
December 23, 2018
Disappointed I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service b I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service but I decided to give McDonough Nissan another chance. I was wrong. It's amazing how you can value a customer to purchase the vehicle but once the sale is complete and the first 6 months are done then the valued customer does not exist. I had my vehicle serviced for oil change 12/21/18. A 12 point inspection was done. When the service advisor Orlando told me that the vehicle was done he mentioned that my battery was low. I asked how long would the battery have left to operate. He stated he didn't know, maybe tomorrow, maybe next week, maybe next month. I asked again is it soon, do I have time at least two weeks he stated yes. On 12/22/18 after going to a department store with my grand children ages 2 & 6 the car did not start. One day after the car was at Nissan. It took 4 hours to get back up and running. I will not recommend McDonough Nissan to anyone for any reason. The concern for a valued customer is no longer present, what ever happened to treating a customer who has purchased and does business with the company as part of the family. Not at this place. I will take the McDonough Nissan name off my car and my license cover. Good bye More
by JOANN550
December 23, 2018
Very great experience. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. More
by AMYIKETANI
Employees Worked With
Andrew
