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McDonough Hyundai - Service Center

McDonough, GA

4.4
531 Reviews

531 Reviews of McDonough Hyundai - Service Center

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October 10, 2024

Shelly was very helpful with me and getting my oil change and also setting up my next transmission flush she had a good attitude and was very informative More

by jhaynes554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Oct 10, 2024 -

McDonough Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you again for choosing McDonough Hyundai. We look forward to having you as one of our valued customers for many more years to come! Michael Austin Owner Loyalty Manager 470-713-7468

Oct 13, 2024 -

McDonough Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 08, 2024

Very professional and respectful of my time. Starbucks, snacks and comfortable seating. 2 thumbs Up 👍🏾 👍🏾 More

by ingrid.judge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Oct 09, 2024 -

McDonough Hyundai responded

Thanks, Ingrid, for sharing your thoughts about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

Oct 13, 2024 -

McDonough Hyundai responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 07, 2024

Customer service was awesome and the facility was clean and refreshing. I love my McDonough Hyundai More

by TamaraEatman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

McDonough Hyundai responded

Tamara, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if Marcus can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

October 06, 2024

Very nice atmosphere. Everyone was very friendly and helpful.The employees smiled and spoke to me. More

by sherrygates79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Worster
Report | Print
Oct 07, 2024 -

McDonough Hyundai responded

Sherry, Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

October 05, 2024

Quick and great communication Kimberly was great to work with will be back. Thank you More

by cmmmpeacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
Report | Print
Oct 07, 2024 -

McDonough Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kimberly met your expectations. Thank you again for choosing McDonough Hyundai. We look forward to having you as one of our valued customers for many more years to come! Michael Austin Owner Loyalty Manager 470-713-7468

October 02, 2024

I bought a 2024 Santa Fe from this dealership in April. It has been back at the dealership for TWO months now for an issue that was supposed to take 3 days to fix! I have only heard from the service team o More

by April mckissick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Oct 05, 2024 -

McDonough Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Oct 06, 2024 -

McDonough Hyundai responded

Hi April, we're extremely disappointed to hear about your negative experience at McDonough Hyundai. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please contact the manager’s office directly at (888) 346-8956 so we can address your concerns and rectify the situation to the best of our abilities.

Oct 07, 2024 -

April mckissick responded

I reached out to the phone number you have provided this morning at 9:40 am and left a voicemail for Michael Austin. I have not received a call back as of 3:00 pm. At this point, if you want to make things right then you should buy the vehicle back. This is a BRAND- NEW vehicle with 5,000 miles, and the dealership has now had it for 66 days with NO communication whatsoever. It is just mind boggling that you can leave a customer in the dark about their vehicle.

October 02, 2024

I was highly disappointed in my service with Hyundai. After purchasing a new vehicle with you guys, I expected more from you all when I brought my vehicle in to be serviced. Their were poor communicatio More

by Dotti21
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
1.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Oct 05, 2024 -

McDonough Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Oct 06, 2024 -

McDonough Hyundai responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd be willing, please contact our Manager at (888) 346-8956. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

September 29, 2024

Great job Tony Philon need a raise funny guy good snacks clean area good vibes More

by lateriabailey32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

McDonough Hyundai responded

Thank you so much for your kind words for Tony and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

Oct 02, 2024 -

McDonough Hyundai responded

Hello, we are pleased to hear of your experience with us here at McDonough Hyundai. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 28, 2024

Advertise price matching, but give customers a hard time when using a competitors coupon for comparable service. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Riley
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Oct 02, 2024 -

McDonough Hyundai responded

Hello, thanks for reaching out to us. Here at McDonough Hyundai we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. If you would like to discuss your experience in more detail, please give us a call at (888) 346-8956 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

September 27, 2024

Think they could br more helpful and have options for things that become so expensive More

by madamsv21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Sep 27, 2024 -

McDonough Hyundai responded

We're sorry to hear that you didn't have a fully satisfying experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468

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