McDonough Hyundai - Service Center

ar dealership provided me great service during repairs often offer comfortable waiting areas, free Wi-Fi, refreshments, and timely updates. often offer comfortable waiting areas, free Wi-Fi, refreshments, and timely updates. More

My experience was very smooth. They had me in and out within the hour like promised. They had me in and out within the hour like promised. More

I always receive great customer at the service center. Thee service continues to be top notch. Thee service continues to be top notch. More

Craig and Rodney helped me purchase a new vehicle. They were patient and kind, and I felt valued as a customer. I was nervous at times making such a big purchase and they helped me make a good decisio They were patient and kind, and I felt valued as a customer. I was nervous at times making such a big purchase and they helped me make a good decision. More

They were very helpful and managed to resolve my vehicle issues within a timely manner. issues within a timely manner. More

Attentive to my concerns. Service department waiting area was clean. Oil change was done quickly and efficiently. Service department waiting area was clean. Oil change was done quickly and efficiently. More

The dealership was very clean and offered snack and refreshments to the customers. Top tier. refreshments to the customers. Top tier. More

The staff was very nice but the service was very slow. I had a 2:45pm appointment and my car wasn’t ready until after 6pm I had a 2:45pm appointment and my car wasn’t ready until after 6pm More

Worst customer service I’ve ever had when dealing with Hyundai dealers. I made an appointment to install a seat harness on Mon October 7th 9:00. My car was parked on Monday and wasn’t touched again until Hyundai dealers. I made an appointment to install a seat harness on Mon October 7th 9:00. My car was parked on Monday and wasn’t touched again until Fri the 11th. That’s 5 days without a vehicle, and I don’t have a 2nd car. They call me Sat and I was told they had the wrong part. Would have to order the driver side seat. So it’s 6 days and they do nothing. I called my service adviser Kimberly twice on Thursday and Friday. She never called me back or texted me with a vehicle status as I requested. Since I got no response from Kimberly by Friday, I called and asked for the service manager, also on Friday. Receptionist checked with Steve the new service manager, and was told that he’s busy with another client, and he’ll Bacall me back. Never heard from him either. Their next communication with me was Sat morning. The assistant to Kimberly called me , only to tell me my car was not ready because they got the wrong parts. So to make matters worse they kept my car for 6 days, and did Nothing. Why do I have to bring my vehicle in 5 days before they even touch it. This is like my 3rd time experiencing the same scheduling issue. Bring it in and we’ll just have it sit for days. Total disregard for their customer. And on top of that was told they don’t have loaner cars. I have owned at least 4 Hyundai’s and never have I experienced such horrible customer service. My next vehicle will not be a Hyundai. More

I recently moved to GA and was looking for a new dealership. McDonough was the 2nd one that I tried. I think I've found the dealership that I'm going to stick with. The facilities are very clean, th dealership. McDonough was the 2nd one that I tried. I think I've found the dealership that I'm going to stick with. The facilities are very clean, the coffee and snacks are always available & what I like most is that you can look into the service area and actually see your car being worked. I'm very protective of my baby and this was a big plus for me. I've only dealt with Jake but everyone seems very nice. Jake has been very helpful, even when a mistake was made, he totally owned up to it and went far and beyond to make amends. The accountability factor wins people over, it certainly did with me. More