McDonough Hyundai - Service Center

The experience was very disappointing. The advisor was not personable and was not interested in me as a customer. Never addressed me about the status of my car not until I questioned him The advisor was not personable and was not interested in me as a customer. Never addressed me about the status of my car not until I questioned him as to why was my oil change was taking over 3 hours. With a 9 am appointment my car was not taken to car bay until 12pm without no explanation as if my time did not matter. My entire day was ruin as I didn't leave the dealership until after 1 pm. This was unacceptable. The expectation was that if they were short of mechanics or extremely could not accommodate my car than I, as the owner, should have been informed to either change my appointment or make a decision. Such disrespect. The only response I get was I'm sorry. The dealership is near my home but if I am to get this lack of attention and poor customer service I will resume taking my car to another location. Although when the service was complete, the manager complimented my service fee. That was a some consolation but all in all it was a very bad experience and this was not my first time visiting that dealership. You have to do better. More

Simply put… you are a Shady Crooked Dealership That has Crooked Employees Defrauding and Stealing From Customers. You were given the opportunity to fix the items you broke along with the original issue c Crooked Employees Defrauding and Stealing From Customers. You were given the opportunity to fix the items you broke along with the original issue covered under warranty. Instead you went down a road of continuous lies and deceit in an attempt to cover up mistakes made by your employees. Is your company doing that bad that you are desperate enough to lie and steal so blatantly ?? Do you not see that it will catch up with you??? I will be taking steps to reveal your deceit and your corrupt practices, that I promise!! More

They don't answer the phone they lie they put you off on other people that put you on hold for twenty minutes. other people that put you on hold for twenty minutes. More

Kim was very helpful and did a great job. She made my visit very pleasent. She made my visit very pleasent. More

Shelley was excellent. She took time to explain the maintenance covered by my Leasing agreement. Not only was she professional. She was courteous and completely knowledg She took time to explain the maintenance covered by my Leasing agreement. Not only was she professional. She was courteous and completely knowledgeable of the processes involved in the service that I needed. I will continue to return to this dealership as long as Shelley is there. More

An appointment is a scheduled time to have service performed not to arrive and wait an hour for service to start. performed not to arrive and wait an hour for service to start. More

I would’ve gave them 5 stars but the wait time was way too long. I was told it will be 45 mins and it took 4 hours. too long. I was told it will be 45 mins and it took 4 hours. More

Service was fast, on time and the people we dealt with were extremely friendly and on point were extremely friendly and on point More

Jake always provides first class customer service. If I ever have an issue he handles it right away. If I ever have an issue he handles it right away. More

Service was easy to schedule with appointments available to meet my schedule. Service was fast and completed on time. to meet my schedule. Service was fast and completed on time. More