Back

McDonough Hyundai - Service Center

McDonough, GA

4.4
531 Reviews

531 Reviews of McDonough Hyundai - Service Center

Sort by
November 10, 2024

Could be faster but the staff is friendly, the facility is excellent, great amenities, and the repair discussion was explained well. More

by mcgillc1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

McDonough Hyundai responded

We are very happy to know we provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Michael Austin Owner Loyalty Manager 470-713-7468

November 09, 2024

Ms. Shelly Worster was amazing and very helpful, she made sure all my needs were met. More

by ruckerashlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Worster
Nov 10, 2024 -

McDonough Hyundai responded

Thank you for your business and this review. We're happy to hear Shelly and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Austin Owner Loyalty Manager 470-713-7468

Nov 12, 2024 -

McDonough Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at McDonough Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

I have a concern about the system on auto service sequencing, yet to be resolved. The service advisor is assisting to resolve the uncertainty. More

by Burelroneb
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Worster
Nov 09, 2024 -

McDonough Hyundai responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 346-8956 when you have a chance. Thank you, and we look forward to hearing from you.

November 08, 2024

It was clean and the people were friendly. I didn’t have an appointment so, I really can’t complain about anything. More

by PPHILLIPS8187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

McDonough Hyundai responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose McDonough Hyundai for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

November 07, 2024

Facility lacks communication with the customer. I’ve been to this facility at least 4 times for the same issue. More

by sharita.clark1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

McDonough Hyundai responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us directly at (888) 346-8956 so we can work to make this right. We hope to speak with you soon.

November 07, 2024

Our experience was awful at this dealership. Communication with our service associate Kimberly was extremely frustrating and unprofessional. I regularly had to reach out to get updated on the st More

by emmaa2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly
Nov 08, 2024 -

McDonough Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Nov 08, 2024 -

McDonough Hyundai responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority, and your feedback allows us to improve our processes and train our staff. Please contact us at (888) 346-8956 to share more details about your visit so we can make things right.

November 07, 2024

Dealership was very clean and efficient. Great that coffee and water offered to waiting customers. More

by brianpatterson595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

McDonough Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2024

What a good dealer and very nice hospitality I had a good experience and a great deal!! More

by elmo r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN CARBAJAL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

McDonough Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2024

I highly recommend this place to everyone great service in a fast paste and very professional. Mr. Burke was amazing. Very professional, very knowledgeable and patient. I’ve recommend him to all of my frie More

by EwanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craige Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

McDonough Hyundai responded

Ewan, Thank you for taking the time to share your thoughts on working with Craige and our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

Nov 05, 2024 -

McDonough Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 30, 2024

I had a horrible time getting in touch with the Service advisor. I left messages and bever got a return call. The car was there for almost 3 weeks and it took 10 days before I could get a loaner. Horrible More

by hburkat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Nov 02, 2024 -

McDonough Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

...
5
...