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McDonough Hyundai - Service Center

McDonough, GA

4.4
535 Reviews

536 Reviews of McDonough Hyundai - Service Center

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December 21, 2023

I was called and given a scheduled time to come in and have a part that they ordered replaced. I arrived at my scheduled time only to be told that there is a very long wait and I would need to leave my ca More

by kikkoys8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JERIL RASHAD LYMON
Dec 23, 2023 -

McDonough Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Dec 23, 2023 -

McDonough Hyundai responded

Hi, thank you for taking the time to bring this matter to our attention. Here at McDonough Hyundai customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us directly at (888) 346-8956 so we can work to make this right. We hope to speak with you soon.

December 20, 2023

Service personal was very kind warm helpful and friendly! My visit was informative, and they made me feel like they really cared about helping me understand what was goin with my car, and made it easy & clea More

by MONICA.D.FREEMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson, MYREON B SHOCKLEY
Dec 21, 2023 -

McDonough Hyundai responded

Thank you, Monica, for taking the time to leave us a fantastic five-star review. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468

Dec 22, 2023 -

McDonough Hyundai responded

Hi Monica, we are pleased to hear of your experience with us here at McDonough Hyundai. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 19, 2023

Leonard was extremely friendly and greeted me at my car when I arrived. The oil change was completed sooner than they predicted. Overall great service and I wish my local dealer was this good. More

by josh meznarich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson
Dec 20, 2023 -

McDonough Hyundai responded

Josh, it's great to hear that Leonard was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing McDonough Hyundai! Michael Austin Owner Loyalty Manager 470-713-7468

December 19, 2023

I purchased a vehicle here and also used their service dept. Both were a great experience. More

by artross1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonard Robinson, MYREON B SHOCKLEY
Dec 19, 2023 -

McDonough Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

December 18, 2023

Monica is very nice, friendly customer service. Also, answered every question the best she could! More

by sanaa0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Augustinvil, MONICA FACIO
Dec 18, 2023 -

McDonough Hyundai responded

Thank you for your business and this review. We're happy to hear Monica and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Michael Austin Owner Loyalty Manager 470-713-7468

December 17, 2023

Jeremiah Always give great customer service overall . The staff at Hyundai is very nice and professional More

by ROSEFRUITBOUQUETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Augustinvil
Dec 17, 2023 -

McDonough Hyundai responded

Thanks for sharing your thoughts about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

December 16, 2023

They were on time Communication wa excellent Car was ready and washed as promised Everyone was very courteous nd helpful More

by Blainharvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MYREON B SHOCKLEY
Dec 17, 2023 -

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

December 16, 2023

My car was called in for a recall. I attempted to get it serviced, but the dealership did not have the part needed. I still have not been contacted about the replacement part, and was More

by MAINSWORTH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremiah Augustinvil, MONICA FACIO
Dec 19, 2023 -

McDonough Hyundai responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (888) 346-8956. We look forward to hearing from you.

December 16, 2023

Monica was very helpful overall very attentive to details and to my needs and concerns. More

by jeh1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MONICA FACIO
Dec 17, 2023 -

McDonough Hyundai responded

Thank you for your business and this review. We're happy to hear that Monica and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Austin Owner Loyalty Manager 470-713-7468

December 15, 2023

Helpful respectful and pretty cool Has good work ethic and knowledge doesn't mind going out his way More

by connie1709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Augustinvil
Dec 16, 2023 -

McDonough Hyundai responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose McDonough Hyundai for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

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