McDonough Hyundai - Service Center

Advisor was polite, professional, prompt, and gave an accurate estimate of how long it would take to complete service. accurate estimate of how long it would take to complete service. More

Great location and overall service. My experience using the online appointment setter as well as the actual facility were outstanding. Very thoughtful customer lounge. Leonard is awesom My experience using the online appointment setter as well as the actual facility were outstanding. Very thoughtful customer lounge. Leonard is awesome and everyone I encountered was very nice!!! More

Leonard was a very nice intelligent man he was very patient I asked questions he giving me the answer he didn't have a problem with talking to me he let me know what was going on I'll just like him kee patient I asked questions he giving me the answer he didn't have a problem with talking to me he let me know what was going on I'll just like him keep him and keep up the good works More

This was my second visit to the dealership and I must say the level of service I received was consistent from all employees I came in contact with. the level of service I received was consistent from all employees I came in contact with. More

Pleasant experience. Employees were efficient and kind. Quick service. Building was clean and waiting area was nice Employees were efficient and kind. Quick service. Building was clean and waiting area was nice More

Service was quick and easy, but was told to wait to sign in and was never signed in until car was done. in and was never signed in until car was done. More

McDonough Hyundai has extremely poor customer follow up. I always had to call for the status of my vehicle. I was never called with a courtesy call even when I requested a call back from the service manager I always had to call for the status of my vehicle. I was never called with a courtesy call even when I requested a call back from the service manager. This dealer had my car for 3 months and I was never issued a loaner. I was getting my engine repaired. I should’ve been set up with some type of rental while my car was being serviced. Their advice was to rent my own vehicle. Renting my own car was not feasible option at the time. I lost time and money due to not having a car. I was not treated like a valued customer. More

Car not ready on same day was irritating but it seems to be driving ok. be driving ok. More

Naomi in the service department,, woooweee. ..always pleasant,, very professional. Totally different than some customer service I've experienced in the past. I be tempted to ask 30 more question ..always pleasant,, very professional. Totally different than some customer service I've experienced in the past. I be tempted to ask 30 more questions just to stay on the phone. I put my car in the service department to be diagnosed Jan 31, however, they got to it weeks ahead of schedule. Unlike another shop that kept it a whole day, they was able to find the problem. I had been told it was starter, battery, that i needed another key--by other mechanics ,, all was WRONG!!! The cost to repair is $749,, how about this... I was BLESSED with option to make payments on my repairs through finance company (guess that's what it is) called Sunbit. So now, i can break payment down to 12 months. This is one very clean place. If i could be hired in sales, this would be the ideal dealer. Very large inventory. If I was going to buy a newer Hyundai, it'd be here. But heck, my 2015 Azera gonna be like NEW once they are done--got nooo plans to get rid of it, runs great already!! More

Monica was great. She was attentive to my needs and very knowledgeable. I enjoyed the waiting area amenities as well. Best service center around!!! She was attentive to my needs and very knowledgeable. I enjoyed the waiting area amenities as well. Best service center around!!! More