McDonough Hyundai - Service Center

Has to be the worst dealer service center I ever used. Brought my car in on a Monday. They said they need 3 days for a diagnosis. I told them it only needed a software update because my icons on the HUD w Brought my car in on a Monday. They said they need 3 days for a diagnosis. I told them it only needed a software update because my icons on the HUD weren’t working properly. They never looked at it until that Friday. My Hyundai app says a door opened finally. Why bring it in for 3 day diagnosis, when they don’t even move it for almost a week. Picked it up, and HUD speed icon Still not working. Needless to say I had to bring it back a second time. They had it for three days never diagnosed it until that Saturday and I bought it in on a Wednesday. They did the software (that I suggested on day one because a friend had the exact same issue)update and now it’s working. They also need to repair the front seat ventilation system. They said it needed a part, And said it would be in on Monday July 15th. Kimberly, my service advisor called and let me know they did not have the part and it would have to be ordered. Three weeks later August 5 I have heard nothing from Kimberly. I have texted her on the fifth and that was this morning. I am yet to hear from Kimberly. McDonough Hyundai service center sucks. You call in they connect you to the service advisor, nobody answers. I have personally called their service department numerous amount of times and I am yet to have a person pick up . They said they’ll connect me to Kimberly. No answer. No call back.. today I still am yet to hear from Kimberly with regards to the part that was ordered. Guess I’ll have to drive back to their service department in order to get an answer, like I’ve had to do on the 2 previous occasions. Please help… More

Tony was very helpful, he was able to get me in the car I wanted and he also got my payments where I wanted them. I would definitely recommend him to others as an excellent sales person. wanted and he also got my payments where I wanted them. I would definitely recommend him to others as an excellent sales person. More

The place was clean, also people friendly. ...loved the coffee and snack bar. Everyone was knowledgeable and knew there role. Always love coming here for my tune ups. ...loved the coffee and snack bar. Everyone was knowledgeable and knew there role. Always love coming here for my tune ups. More

Service was very good. Got in and out in no time even without an appointment. Shout out to Marcus he was very courteous while passing out snacks and water. Everybody was ve Got in and out in no time even without an appointment. Shout out to Marcus he was very courteous while passing out snacks and water. Everybody was very nice at the dealership. More

Wonderful experience! Everyone was so nice and helpful. Explained everything they did or tried to us. Everyone was so nice and helpful. Explained everything they did or tried to us. More

I had a great experience at the dealership. From the time you drive in, until the work is completed, the customer service is like no other. They even finished the work earlier than expected. From the time you drive in, until the work is completed, the customer service is like no other. They even finished the work earlier than expected. More

Ms Kimberly Riley what can I say. Whenever she is in office there is a sense of relief as I know she will listen and assist with all my concerns. Very detail oriented, shows that my b Whenever she is in office there is a sense of relief as I know she will listen and assist with all my concerns. Very detail oriented, shows that my business is wanted and the follow through is above standards. As busy as the service department can be she ensures that all me questions are answered in a timely manner. More

I already completed a survey a day ago. And my feedback was not favorable. Now it is even more so concerning. Please call me and I can explain further. And my feedback was not favorable. Now it is even more so concerning. Please call me and I can explain further. More

Worst car of my lifetime. So no more Hyundai. I will never suggest anyone to buy Hyundai. So no more Hyundai. I will never suggest anyone to buy Hyundai. More

They were very friendly and respectful to me when I pulled up for my appointment pulled up for my appointment More