McDonough Hyundai

This is the first time that I’ve had any dealings with McDonough Hyundai. Most likely it will be the last. The lack of communication was overwhelming. They’re failing to follow up on what they said they w McDonough Hyundai. Most likely it will be the last. The lack of communication was overwhelming. They’re failing to follow up on what they said they were going to do was continuous. After having to chase them down repeatedly, we were finally able to get Some type of communication. My car was in the shop for one and a half months while my blown engine was replaced. when I was finally able to bring my car home, I looked in the trunk to find the pan that goes underneath the engine in my trunk. The most redeeming part of our relationship is when we were finally able to talk with the service manager, Steve, who took the matter in hand and had someone come to my home and pick up my vehicle to take it back and have the part installed and then returned my vehicle in a very short amount of time. keeping in mind we live 40 minutes away from the dealership. I thought all was well and was pleased with the way it turned it out, only to find after driving the vehicle that there is a strong smell of exhaust inside my car and now will probably have to take it back to have that dealt with. much to my dismay. We will see how they deal with this issue because it did not have an exhaust leak before they change the engine. I am very hesitant to leave my car with them again because of the unknown time to repair it and the unknown seemingly unavailable communication. More

Great customer service. Alec did a great job on his recommendation report. Shelley Worster did an exceptional job explaining the report and answering my questions. Thanks Alec did a great job on his recommendation report. Shelley Worster did an exceptional job explaining the report and answering my questions. Thanks Alec and Shelley. More

Awesome, Clean, Friendly, Courteous, Happy, Professional, Polite, Caring, Attentive, Informative, Efficient, Focused, Knowledgeable, Dependable and Reliable. Professional, Polite, Caring, Attentive, Informative, Efficient, Focused, Knowledgeable, Dependable and Reliable. More

Disappointed in the way our tire problem was handled on our car we purchased there. We also took out the extra warranty insurance in case a problem like this came up. We just feel like no one tried to hel our car we purchased there. We also took out the extra warranty insurance in case a problem like this came up. We just feel like no one tried to help us. We have to go somewhere to get this tire fixed. More

I had a 10:45 appointment scheduled for an alignment. My car was pulled until an hour later. 2 hours later I was told they couldn’t do the work because I needed new tires. It took another 30 minutes to g My car was pulled until an hour later. 2 hours later I was told they couldn’t do the work because I needed new tires. It took another 30 minutes to get my car back which resulted in me being late to my tire appointment at another shop. More

Will was very nice and friendly. He wasn't pushy. He was knowledgeable about the features of each car. He wasn't pushy. He was knowledgeable about the features of each car. More

Great phone scheduling and tremendous service rep, thank you for helping me service my vehicle while on a road trip. you for helping me service my vehicle while on a road trip. More

The staff were very professional and friendly. I did not have an appointment so I had a longer wait time but snacks were provided. I did not have an appointment so I had a longer wait time but snacks were provided. More

Kyle was excellent and had all my paperwork prepared and answered by the time I arrived. The transaction in total took 2 hrs much faster than I had expected. answered by the time I arrived. The transaction in total took 2 hrs much faster than I had expected. More

My service advisor Lanesia was so nice and kind, she was very knowledgeable. Outstanding customer service! very knowledgeable. Outstanding customer service! More