McDonough Hyundai

The dealer was very professional and had excellent inventory of new vehicles. Our sales person was very good. inventory of new vehicles. Our sales person was very good. More

Sales agent Cedrick Reid was absolutely phenomenal. Really one of the most detailed and courteous car sales people we have ever worked with. However, the McDonough Hyundai Finance Department was one Really one of the most detailed and courteous car sales people we have ever worked with. However, the McDonough Hyundai Finance Department was one of the worst we have ever worked with. We were financing this vehicle for a short period of time in order to achieve significant pricing discounts. We were informed the only hard credit inquiry that would be made would be from Hyundai Motors, and that this would involve access only to the Equifax Credit Bureau. Twenty four hours later we were alerted by our credit bureau watchdog that McDonough Hyundai had actually facilitated four hard credit inquiries. When I complained to a "manager," he became quite defensive, stating that of course they made inquiries to multiple potential lenders, resulting in multiple hard credit inquiries. He stated we never had been told McDonough Hyundai would not do this, and that the credit application gave them the right to do this. Rather than argue this on their showroom floor, we politely just left the dealership having to live now with the result of their actions for the next couple years as impact on our credit score. In addition to this nasty surprise, the entire process of getting the paperwork done to drive the vehicle home took far too long. The dealership knew when we were coming. There was no mystery about the price we were paying. There was no trade in. We just needed to write McDonough Hyundai a check and sign all the paperwork. Turns out this took almost two hours, most of the time just sitting and waiting. McDonough Hyundai's response to this concern was "We don't even start producing the paperwork until you are physically here." Again, defensiveness in justifying their process at the expense of their customer's experience. Nice car and Cedrick Reid is fantastic. But I don't think we will choose this dealership in the future. More

This dealership was very customer friendly and provided timely updates regarding my vehicle service status via cellphone. timely updates regarding my vehicle service status via cellphone. More

Great dealership! Travelled from another city to work with a great salesman. It was a quick process, was in and out! Travelled from another city to work with a great salesman. It was a quick process, was in and out! More

I experienced a very professional and knowledgable Staff. They provided me with straightforward answers without a "hardsell" aproach. They provided me with straightforward answers without a "hardsell" aproach. More

Justin was AWESOME! He helped me with so much. I am handicapped and my husband of 21 years is having a mental breakdown. So Justin helped me a lot!! He helped me with so much. I am handicapped and my husband of 21 years is having a mental breakdown. So Justin helped me a lot!! More

Awful after the fact. Did not tell us that there was literally no way for us to receive our new tag before the temporary expired. They didn’t pay off the loan on the car t Did not tell us that there was literally no way for us to receive our new tag before the temporary expired. They didn’t pay off the loan on the car they sold us until 10 days after we bought it!! They literally will NOT answer the phone. They will send you on an endless loop. I would avoid this dealership. More

They were attentive, courteous and informative. They tend to your every need. Their waiting area is comfortable and you could have a snack, coffee or water while you wait They tend to your every need. Their waiting area is comfortable and you could have a snack, coffee or water while you wait More

McDonough Hyundai and my sales person and the service department have gone out of their way to ensure my satisfaction. They have gone that extra mile! They were professional and customer friendly. I high department have gone out of their way to ensure my satisfaction. They have gone that extra mile! They were professional and customer friendly. I highly recommend this dealership, their sales department and their service department. More

Avi did a fantastic job assisting with the vehicle sale! I would recommend purchasing a vehicle from this location. I would recommend purchasing a vehicle from this location. More