McDonough Hyundai

I came to Hyundai McDonough for a VW Jetta GLI they got as a trade in. The service was good for the most part during the sale. The salesman was courteous and caring. They got me pre-approved for the car, h as a trade in. The service was good for the most part during the sale. The salesman was courteous and caring. They got me pre-approved for the car, had it ready for a test drive when I showed up. Didn't try to pressure me into the sale, kept me informed etc. The issues didn't really start until after the sale. First and foremost, my APR was 2 points higher than I was told it would be, I missed it on the paperwork, that's my fault. However I wasn't told about the increase during signing. In fact the finance rep told me he got the payment down and dropped the APR by a point over the original total. It wasn't until I logged in to make my first payment that I saw the change. I also dealt with Mr. Kim to sign final paperwork when I picked up the car. When I say I've never dealt with a more rude, dry, entitled individual, I mean it with every ounce of my being. Terrible attitude and no care for his fellow man. I brought this up to my salesman, and he offered a $50 gas card for my troubles and stated that I wasn't the first person to make this complaint. The gas card never showed up in the mail. I also called about the increase in the interest rate. I spoke with the sales manager and he said he didn't handle the sale so he is unfamiliar with the interaction... and left it at that. He didn't act as though he was interested in getting to the bottom of anything. He said all of this with the insinuation that I would just accept the issues because he didn't know anything about it. No promise to look into it, no apology, nothing. I suggested that he talk to his team and familiarize himself, and he said he would call me back. That was 2-3 weeks ago. I never got a call, nor the fuel card that I was promised. I contacted my salesman about the card several times after the purchase, and of course never actually got the card in the mail. It seems as though you're important until you've signed your paperwork. It's all about the sale, and nothing more. That's fine, I only spent thousands of dollars with the company, I guess that doesn't warrant any sort of aftercare or quality assurance. Only broken promises, lies and temporary candor. It's safe to assume I won't use this dealership again, and wouldn't recommend them to anyone else for that matter. Very disappointing! More

Today is Day 52 of an unresolved issue with my 2021 Hyundai Sonata Hybrid's 12V battery and EGR Control Valve. Good luck out there! Hyundai Sonata Hybrid's 12V battery and EGR Control Valve. Good luck out there! More

They sold me a car that suck. Now they won't give it back. This sucks Now they won't give it back. This sucks More

The service was great , the car dealers was very helpful with everything. I really liked the service with everything. I really liked the service More

Great Great the best is yet to come. best dealer and yesss and your family best dealer and yesss and your family More

I like this dealership because it is convenient, the staff is always friendly and professional. staff is always friendly and professional. More

Friendly, efficient and timely. Will definitely go there again. Have recommended this dealer service to a lot of people. Will definitely go there again. Have recommended this dealer service to a lot of people. More

Had a wonderful experience with Moises Bonilla. He made sure that I was taken care of. He made sure that I was taken care of. More

Service mgr was pleasant there was no waiting. The waiting areas were clean comfortable pleasant with coffee bar and the snacks are welcoming The waiting areas were clean comfortable pleasant with coffee bar and the snacks are welcoming More

Very nice premises, staff are all extremely friendly,the transaction was completed much faster than any dealership I have ever dealt with. Our sales person was Craig Burke, very knowledgeable of the produ transaction was completed much faster than any dealership I have ever dealt with. Our sales person was Craig Burke, very knowledgeable of the product he was selling and helpful during and after leaving the dealership. More