McDonald Volvo Cars - Service Center

Outstanding Polite, courteous personnel who explained everything for me. Timely in getting back to me and having the car ready when they said they would. Willingn Polite, courteous personnel who explained everything for me. Timely in getting back to me and having the car ready when they said they would. Willingness to accommodate me even though I didn't have a scheduled appointment. More

Superb service McDonald Volvo has the best service department around ! The service department is supportive and thoughtful when servicing your vehicle . We go no oth McDonald Volvo has the best service department around ! The service department is supportive and thoughtful when servicing your vehicle . We go no other place to service our Volvos !!! More

Very efficient, quality work We won't take our Volvo to any other place for service. The team at McDonald Volvo has always been professional and easy to work with. We won't take our Volvo to any other place for service. The team at McDonald Volvo has always been professional and easy to work with. More

Great lobby and atmosphere. Outstanding service. I don't mind waiting in the lobby as it is a good atmosphere and environment. You do need to change your survey so it does not Outstanding service. I don't mind waiting in the lobby as it is a good atmosphere and environment. You do need to change your survey so it does not require 25 words for a review. More

Review of Service Prompt service, great communication throughout the service process, friendly and courteous. Took the initiative to replace the missing Volvo emblem o Prompt service, great communication throughout the service process, friendly and courteous. Took the initiative to replace the missing Volvo emblem on the grille at no cost More

Review Ryan is always great! Nothing but good stuff to say about him...on a different note, I wish a new headlight bulb didn't cost me $250.00 but that's Vol Ryan is always great! Nothing but good stuff to say about him...on a different note, I wish a new headlight bulb didn't cost me $250.00 but that's Volvo not Ryan. He's the best. More

Fantastic, prompt service and always friendly Extremely prompt service. Always friendly and professional. Feel like I am not just a number but they genuinely care. Very comfortable waiting room a Extremely prompt service. Always friendly and professional. Feel like I am not just a number but they genuinely care. Very comfortable waiting room and amenities. More

Service is unreliable After taking my vehicle there, we had problems, no record of them looking at it, guy no longer worked there. Months of battling finally i got them to After taking my vehicle there, we had problems, no record of them looking at it, guy no longer worked there. Months of battling finally i got them to take a look at it..I was told I need thousands of dollars in work done (a new tranny) they brought me pink fluid on a rag and showed me clean tranny fluid said my tranny had a default inside and needed to be replaced. Told me that their mechanic is a 30 year vet..two days later got a second opinion...they drained fluid right in front of me!!! It was BLACK! GOT A TRANNY FLUSH CAR RUNS LIKE NEW More

I'm not going to run down the complete list of issues I had with them again, but here is a short description: Car wouldn't start (car had 34,000 miles - 2K over warranty): - 1st trip - needed new batt had with them again, but here is a short description: Car wouldn't start (car had 34,000 miles - 2K over warranty): - 1st trip - needed new battery $180 (didn't fix problem) - 2nd trip - needed fuel pump $630 ($700 less 10% discount) - (still didn't fix problem) - phone call - they explained to me it was the gas sold in Oct-May (whatever - now it was May, so it wasn't doing it anymore) AC is weak: - 1st trip - needs to be charged $250 - 2nd trip (this trip was for an oil change) - the air conditioning unit shows signs of leaking the dye they put in last time - it needs at$200 part and $1000 labor - I decided I needed a second opinion. I went to Spike's on Hampden and had the guy take the car for a week - he charged the AC unit, called me and told me no way McDonald put dye in the AC unit - otherwise there would be a sticker on the unit saying 'dye in use', also, no signs of dye leaking out. Spike's said they didn't want to replace the unit and charge me $1000, so he charged it (for $113) and said he'd credit it back if the part DID need to be fixed. 6 months later the AC unit is working great. YOU BE THE JUDGE! After complaining that I've dumped $900 into the car for parts that didn't fix the problem, the McDonald service manager argued with me and told me that they did not charge me for fuel pump (above) because his "computer" said so. I guess my credit card company just created a charge and kept the money. I had to fight for the 10% discount because the battery wasn't the problem - but their 'computer' said it was (along with the fuel pump). Don't go to McDonald Volvo, Volkswagen or Audi for service, you will only be disappointed when the bills keep adding up for service that doesn't solve the problem. More