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69 Reviews of McDonald Volvo Cars - Service Center
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May 23, 2025
I’m extremely disappointed with the service I received at this center. I scheduled a 9:00 AM appointment for routine maintenance on my one-year-old car. When I arrived, Leah of the customer service at the this center. I scheduled a 9:00 AM appointment for routine maintenance on my one-year-old car. When I arrived, Leah of the customer service at the service center asked if I wanted to drop it off. I said yes, assuming the appointment time still held meaning and that the car would be serviced while I was away. After waiting over five and a half hours with no update or message, I returned because I needed my car to pick up my kids at school—only to be told my car hadn’t even been looked at. I was then informed that because I chose to drop off instead of wait, I was not a priority and would have to wait all day. However, if I had waited onsite, the service would’ve taken about 90 minutes. This was never communicated to me. Had I known, I would have made a different choice and planned my day accordingly. As a busy parent of three, this wasted my entire day. When I explained I had to leave to pick up my children, I was asked if I could come back after. Honestly, that level of disregard for a customer’s time and responsibilities is unacceptable. The real issue here isn’t the delay—it’s the lack of communication and transparency. If appointments don’t mean anything unless you physically stay there, that should be clearly explained up front. I hope this center takes feedback seriously, because this was a frustrating and avoidable experience. More
by Mom_of_3
Employees Worked With
Leah
July 01, 2024
My 2022 Volvo passenger seat got burnt down to the wires/foam due to an electrical fire caused by my Nikon camera plastic melt down. I was very concerned about the passenger seat catching fire when I wires/foam due to an electrical fire caused by my Nikon camera plastic melt down. I was very concerned about the passenger seat catching fire when I had a lot of other plastic things around which stayed intact and just had some black soot layer. The car was towed seven days ago to the dealership. UnfortU at Ely, I have not received a single phone call from Management nor the service department with reference to the car. They also refused to help me with a rental car and are being totally dismissive about the fact that the man made material burnt down with just 85 degrees temperature outside More
by Soular Corona
Employees Worked With
Tim Wilt, Robert Molyneaux
May 15, 2024
Polite service team and motivated to do quality work for their customers. I had an issue with some interior work done incorrectly. The management stepped in and made it perfect again. their customers. I had an issue with some interior work done incorrectly. The management stepped in and made it perfect again. More
by madzumi
Employees Worked With
Tim Wilt
May 15, 2024
I was very pleased with the service at McDonald Volvo Cars. They were quick in delivering a diagnostic assessment about my car.. the customer service was excellent. Nick was also great to work with. My c Cars. They were quick in delivering a diagnostic assessment about my car.. the customer service was excellent. Nick was also great to work with. My car is in tip top shape. Thank you for your excellent service I look forward to working with you in the future. More
by l.keller1948
Employees Worked With
Nickous
January 18, 2024
Service was easy with Brad. From having to call to change my appointment to coming in late and having my car done early. Brad was a gentleman and worked with professionalism a From having to call to change my appointment to coming in late and having my car done early. Brad was a gentleman and worked with professionalism and poise More
by NeoMatrix
Employees Worked With
Brad
January 18, 2024
Been going to McDonalds Volvo for nearly 14 years. Wouldn’t go anywhere else. Tim, Chris and Justin are first rate, knowledgeable Service Reps as are the Service Techs. Professional, pleasant and prom Wouldn’t go anywhere else. Tim, Chris and Justin are first rate, knowledgeable Service Reps as are the Service Techs. Professional, pleasant and prompt service I can depend on. More
by Deborah Borys
Employees Worked With
Chris Maydick, Tim Wilt, David Weinberg, Matthew Zielinski
January 01, 2024
Everyone I have dealt with since buying my XC40 have been very helpful. Corbin the salesman really helped me learn about the car’s features. Tim my service consultant has been very knowledgeable during two t very helpful. Corbin the salesman really helped me learn about the car’s features. Tim my service consultant has been very knowledgeable during two trips there and answering questions by phone. More
by LAM
Employees Worked With
Tim Wilt
December 27, 2023
Great service. Polite, responsive and very informative personnel. Great customer waiting area! Very pleasant experience, overall. Polite, responsive and very informative personnel. Great customer waiting area! Very pleasant experience, overall. More
by Augie A.
Employees Worked With
Shawn, Bob Sealey, Tim Wilt
