McDonald Volvo Cars

Service was easy with Brad. From having to call to change my appointment to coming in late and having my car done early. Brad was a gentleman and worked with professionalism a From having to call to change my appointment to coming in late and having my car done early. Brad was a gentleman and worked with professionalism and poise More

McDonald sold a car to someone else that I had a pending deal on. 12/28/2023 I told sales person I wanted the car and that I would be there the next day but I would be pressed for time due to an appoint deal on. 12/28/2023 I told sales person I wanted the car and that I would be there the next day but I would be pressed for time due to an appointment. 12/29/2023 I called sales person from the airport to tell her I was on my way. I went to the store and did the paperwork with sales person. She told me a finance person would be with me to finish more paperwork. I waited more than 30 minutes and no one came to help nor was there anyone available to talk to. Just customers staring at each other also looking for answers. I tried to call the store from within the store. No one answered. I could hear the phone 10 feet ringing incessantly with other people trying to contact the dealership. I called the store again and left a message with sales person to let her know that I’d been forgotten in the lobby and to call me to finish things up. She called more than 30 minutes later at which point I was on my way to my appointment. I told the sales person that I wanted the car still. She agreed to fed ex me the paperwork if docusign didn’t work. I went ahead and also had the car insured. 12/30/2023 I called the dealership in the morning and again no one answered. I emailed the sales person at 11:10 to find out what was going on. At 11:23, another sales person emailed me and confirmed the deal on the car and offered to fed ex the documents At 1:03, I emailed both sales peoples to express my sympathies for the troubles the dealership was having (the dealership was obviously understaffed and several customers were upset) and to let me know what the next steps were along with giving my mailing address for the fed ex. At 2:11, salesperson emailed me to tell me he had sold the car earlier that day. Sales person then suggest that it was my fault for not responding faster than 1 hour and 40 minutes to his email which was a confirmation of something I had already told him twice. This when they couldn’t answer there phone, return emails, or even have someone in there lobby to help me. He then cited Colorado law that it wasn't a closed deal so he could sell the car to someone else during my buying of it. I'm sure he's right but that's the standard they work by? If its not illegal, it must be ok? Just not a well put together organization with inexperienced or uncaring staff. I'll hopefully still get a volvo but am now scared of the service that may come with it if volvo isn't watching over its dealerships. I'm going to reach out to Volvo as well to see they can't reclaim some dignity for their brand. I'll update and hopefully have positive things to say about Volvo Corp. More

Everyone I have dealt with since buying my XC40 have been very helpful. Corbin the salesman really helped me learn about the car’s features. Tim my service consultant has been very knowledgeable during two t very helpful. Corbin the salesman really helped me learn about the car’s features. Tim my service consultant has been very knowledgeable during two trips there and answering questions by phone. More

Great service. Polite, responsive and very informative personnel. Great customer waiting area! Very pleasant experience, overall. Polite, responsive and very informative personnel. Great customer waiting area! Very pleasant experience, overall. More

Excellent service and exceeded my expectations! Highly Recommend! I was made to feel very comfortable and everyone was very professional! Highly Recommend! I was made to feel very comfortable and everyone was very professional! More

Fast, efficient and kept us informed of each step. Provided video of all inspections taken Provided video of all inspections taken More

An honest dealer that works to make things right. I recently had an experience with McDonald Volvo that truly showcased their commitment to customer satisfaction and integrity. Initially, I faced I recently had an experience with McDonald Volvo that truly showcased their commitment to customer satisfaction and integrity. Initially, I faced an issue with one of the parts, which led me to leave a critical review. However, McDonald Volvo's response to this situation was nothing short of exemplary. The team at McDonald Volvo reached out to me promptly, addressing my concerns with the utmost professionalism. They not only refunded my purchase but also replaced the part at no extra cost. This gesture not only rectified the issue but also demonstrated their dedication to customer service and willingness to go the extra mile. I am thoroughly impressed by their honest and customer-centric approach. It's clear that McDonald Volvo values their customer's satisfaction and works hard to maintain a high standard of service. As an aside, It's important to mention that Volvo, while providing high-quality vehicles and services, is owned by Geely, a state-owned entity of the People's Republic of China. The best way to support your local dealership may be by purchasing a used vehicle instead of a new one :) More

Worst experience with buying a car. They are took advantage of retired people. Ripoff. Very stressful experience. This dealership sales person lied to us about what this car would do They are took advantage of retired people. Ripoff. Very stressful experience. This dealership sales person lied to us about what this car would do for us. They told us it would have leather seats not the case were not. The shifter should have been crystal clear not black. We told that the doors auto lock not the case when to exit the car. The mask was put on shady. This car was not represented to us at all by the sales department. This dealership cares only about making money and could care less about the customer. The sales person never showed us on to operate this car at all only how to work the computer. Did show us how to operate the features was in a rush to get us down the road. So sorry we bought a car from McDonald Volve there sales manager only cares about making money on us and nothing else. Even tired to consider buying an XC60 and they still attempted to screw us over with making money and not making this situation correct. I will tell anyone and everyone to never but a car from this Dealership. More

CHRISTOPHER was AWESOME! In earlier than my reservation! All done WAY AHEAD OF TIME as well!! Already recommended to others! In earlier than my reservation! All done WAY AHEAD OF TIME as well!! Already recommended to others! More

The dealership was extremely accommodating. We went in without intending to buy, and Mr. Ladd answered every one of our questions, even though he was busy with some other folks. Another couple We went in without intending to buy, and Mr. Ladd answered every one of our questions, even though he was busy with some other folks. Another couple walked in at the same time with their own questions, and he very graciously accommodated all of us. There was zero pressure, everyone was very welcoming, and we came away with a new car, and the other couple as our friends. It was kind of hilarious! More