McDonald Volvo Cars

Great Car, Great Salesperson, but. It could have been so much better. While I came in looking for the new XC60, I decided to drive the larger XC90 and with Dylan my salesperson provid It could have been so much better. While I came in looking for the new XC60, I decided to drive the larger XC90 and with Dylan my salesperson providing valuable insight to the car's long list of features, I left that evening more or less sold on the vehicle. Given I consider myself an informed buyer and prefer to purchase from the dealer closest to me, I returned the following day, Saturday, for another test drive with my wife as it was her car we were replacing. Dylan was available at the agreed upon time, the second test drive a success, and we quickly arranged a deal made easier by some newly offered Volvo incentives. All good to this point. Four hours later (!) we left with the car and while admittedly a Saturday, that was way too long for a deal without financing. Considering the wait, we mutually agreed with Dylan to return later for a few post sale items and a proper delivery of the car. This is the point where I began to get discouraged as addressing these post sale items was way too involved on my and Dylan's part and while he truly tried to help, it was obvious the dealership's process to handle these concerns was weak. Two trips later and a number of different phone calls and text messages with different areas of the dealership (service, clear bra, etc.) the work was complete but the experience fell well short of what I would have expected for what is considered a premium brand and at least in my case a $70K car. Volvo has a great product line and if MacDonald expects a piece of their success, they need to greatly improve their post sale process. Other dealerships in their competitive space often have a 'concierge' person who handles all the 'we owe' parts of the sale and that would have greatly improved the start of our relationship. Again the car is great and Dylan was perfect, just a shame the balance of the process isn't better supported. More

McDonald Volvo Experience I had a great experience at McDonald Volvo! Everyone was extremely easy to deal with and helpful throughout the entire process-- made for an easy move I had a great experience at McDonald Volvo! Everyone was extremely easy to deal with and helpful throughout the entire process-- made for an easy move to Colorado! More

Wonderful Service My experience at McDonald Volvo could not have been better! Ryan was a delight! He was very thorough and knowledgeable answering the many questions I My experience at McDonald Volvo could not have been better! Ryan was a delight! He was very thorough and knowledgeable answering the many questions I had. I could not be happier with my Volvo! Thanks Ryan. More

Fabulous Service with Joe Cimino @ McDonald Volvo Joe Cimino was so helpful! I went to McDonald Volvo to look at XC60's and explained to Joe what type of vehicle I was in the market for. After discus Joe Cimino was so helpful! I went to McDonald Volvo to look at XC60's and explained to Joe what type of vehicle I was in the market for. After discussion, we started to test drive the XC60 and Joe mentioned a car that I was unfamiliar with, the V60. This vehicle was exactly what I was looking for. Joe listened, guided and provided me with excellent service. I highly recommend Joe Cimino and McDonald Volvo ! More

Best car buying experience ever Aucencio was by far the best car sales person that I have ever had the pleasure of buying a car from. I bought a used car but was treated like I just Aucencio was by far the best car sales person that I have ever had the pleasure of buying a car from. I bought a used car but was treated like I just bought the bank. He took his time and I was never pressured. When I picked my car up,Aucencio took the time to go over everything with me until I was comfortable. Thank you Aucencio and McDonald Volvo. More

Outstanding Buying Experience I worked with Dylan at McDonald Volvo. He was very helpful throughout the process of purchasing a vehicle. I am a long-time VW owner, and the experien I worked with Dylan at McDonald Volvo. He was very helpful throughout the process of purchasing a vehicle. I am a long-time VW owner, and the experience we had with Dylan at Volvo made the whole experience and gave me confidence that switching to Volvo was the best choice. I'd recommend Dylan at McDonald to anyone. He made the process seamless and easy. I was the last customer to go in to finance and Dylan ordered pizza for me, it was so thoughtful and really appreciated the feeling of putting the customer first. I absolutely LOVE my XC90 and am so happy with the choice that I made. More

Great experience Pick up process is quick and straightforward. Dealership is very clean and up-to-date. They washed and charged my car prior to arrival too. Pick up process is quick and straightforward. Dealership is very clean and up-to-date. They washed and charged my car prior to arrival too. More

Like Buying From a Friend We can't express our thanks enough to Joe for making it so easy to buy our XC90. While visiting our daughter in Denver, we decided to buy after lookin We can't express our thanks enough to Joe for making it so easy to buy our XC90. While visiting our daughter in Denver, we decided to buy after looking at many SUVs over several months. It was tough finding the right combination of trim, color and options, but Joe was determined to help. The entire experience was very pleasant and fun. So, there's a first time for everything!! Everyone at the dealership was great to work with. More