McDonald Volkswagen

Very friendly. They understand your needs and expectations. They care of your car and provide realistic solutions They understand your needs and expectations. They care of your car and provide realistic solutions More

Very personable, easy-going, no high pressure sales, and the team works well together in a positive manner the team works well together in a positive manner More

This is my second visit to McDonald VW and I am just as pleased this time as I was with the first visit. Everyone is incredibly helpful and kind. I have worked with Christopher before and he's excellent at pleased this time as I was with the first visit. Everyone is incredibly helpful and kind. I have worked with Christopher before and he's excellent at his job. He explains everything that was done to my vehicle and ensures I understand it all. I really love the video that gets taken of my car once its' been serviced. After I watch it, I definitely feel informed and like I know what's happening with my vehicle. More

Appreciate the extra effort Stephen Guillet (Service Advisor) made in making sure I was able to get the car done so I could get home (via public transportation). Raymond Favela (Technician) did a great Advisor) made in making sure I was able to get the car done so I could get home (via public transportation). Raymond Favela (Technician) did a great job with the service video (easy to understand, smooth movement, etc.). Couldn't be happier, thank you! More

Tanner has been of great help in my car buying process. John helped me to reassign my case to Tanner & my experience with Tanner has been a delight! Tanner was very prompt in answering any questions I had John helped me to reassign my case to Tanner & my experience with Tanner has been a delight! Tanner was very prompt in answering any questions I had & ensured that my car buying process was really smooth. After waiting for 9 months for the car I booked, you really want someone at dealership to understand you & your conditions as many things change in 9 months. Tanner was spot on & ensure that he understands. Tanner ensured that iI left the dealership with a smile! Thanks Tanner & John! You guys are awesome! More

Aalyiah Rios was phenomenal, she used all her resources to get me in the vehicle I wanted with the accessories I required. Others said nope they cannot do it, Aalyiah Rios reached out to her partners and g to get me in the vehicle I wanted with the accessories I required. Others said nope they cannot do it, Aalyiah Rios reached out to her partners and got me in a Car with a trailer hitch newly installed in a day's notice. Clean facility, every interaction was pleasant. Support this team! More

Exceptional experience all around. Every interaction in the service department was handled in a polite, and professional manner. Every interaction in the service department was handled in a polite, and professional manner. More

Visited dealer unsure of what to expect. They met all of our needs and then some. They met all of our needs and then some. More

Asked them to fix sunroof cover as it opens up on its own and declined module flash recall as it is my right to decline recalls. They completely botched the whole job by not fixing the sunroof cover as it st and declined module flash recall as it is my right to decline recalls. They completely botched the whole job by not fixing the sunroof cover as it stayed closed for one day and after that went back to being broken. They also performed the module flash that I specifically told them not to do. There's absolutely no communication at all at this dealer or they just don't care!Meanwhile, the mechanic was busy trying to sell me new tires, when my current ones still have a couple of thousand miles on them and a cabin air filter that I can do myself as it does not require any tools to change out. Instead of fixing the problem I brought the vehicle in for, the mechanic was trying to sell me stuff I didn't need. The mechanic is more of a Grease xxxxxx lube tech then a "master mechanic" as stated by the service writer. Highly recommend that you stay away from this dealer! More

Stephen provided exceptional customer service, he broke down what my car needed clearly. Everyone there was friendly and my car is working great! 10/10 would recommend. down what my car needed clearly. Everyone there was friendly and my car is working great! 10/10 would recommend. More