McDonald Volkswagen

Straightforward and personable Found the car I wanted online and within 2 minutes of sending my inquiry was contacted by McDonald Volkswagen Sales Consultant, Stephen Slater who was Found the car I wanted online and within 2 minutes of sending my inquiry was contacted by McDonald Volkswagen Sales Consultant, Stephen Slater who was prepared to answer any questions I had and set up a time to test drive the vehicle. When I arrived at the dealership a few days later, Stephen took a few minutes to get a better idea of what I was looking for and what it was about the vehicle I'd picked out that made me want to test drive it. During the test drive, Stephen was very pleasant and personable, telling me about the car while also building a relationship with sincere small talk. The car was in excellent condition and very clean. It had all of the features I'd been looking for and was a great price. Back at the dealership, I told him I was on a bit of a time crunch as I had an appointment in an hour but definitely wanted to talk numbers. Stephen was straightforward about what he could do on numbers and respected my limited time. There was no back and forth. He immediately got me to an out the door price I could handle. I told him I would think about it over my hour-long appointment and let him know. After my appointment, I contacted Stephen to let him know I was on my way back to the dealership prepared to pay and sign papers. When I returned to the dealership, Stephen had already set the buying process in motion knowing I was still tight on time. I really appreciated how respectful he was of my time (read: efficient!) and very personable at the same time. The finance process was quick and pleasant. Jim was friendly, personable and explained everything in a way that was easy to understand. He took time to answer every question I had but also respected my time by going through the required paperwork as efficiently as he could. Overall, the staff was very friendly, personable and respectful of my time. Sales Consultant, Stephen Slater was straightforward, helpful and a pleasure to work with. I will definitely be recommending McDonald Volkswagen to all! More

Pathfinder Heaven Donovan Romero was great to work with!! Patient and very knowledgeable, helped make the process bearable. Jim Getty was helpful and explained financi Donovan Romero was great to work with!! Patient and very knowledgeable, helped make the process bearable. Jim Getty was helpful and explained financing at length. Very to the point. More

Exceptional professional curteous informative Very professional courteous informative and friendly. Extremely clean facility. Waiting room was very comfortable. Doug Brown was my service consu Very professional courteous informative and friendly. Extremely clean facility. Waiting room was very comfortable. Doug Brown was my service consultant and answered all my questions. He was very knowledgeable. All in all it was an enjoyable experience. I was very impressed with the video of my vehicle being serviced and with care and cleanliness I received my vehicle after service. More

Professional, efficient, friendly and patient The service area is exceptionally clean and bright. With an appointment there was no waiting with prompt attention. The service representative( Doug The service area is exceptionally clean and bright. With an appointment there was no waiting with prompt attention. The service representative( Doug Brown) was knowledgeable patient and friendly. The waiting area was clean, well lit with the usual amenities (Wi-Fi and TV) and an attended snack bar plus a monitor of the mechanics service area where you can watch your vehicle being serviced. After the mechanic was finished with his initial inspection, he sent me a HD video of his inspection of my car on the lift with his commentary as he proceeded around the car. I found this especially informative as most customers rarely get to inspect their car while on the lift. At check out the service representative reviewed the service check list with me. When I mentioned I wanted the AC checked as well, he immediately brought in a mechanic to measure the outlet temperature within minutes. In total my 40000 mile service took less than two hours. In all I am very satisfied with my service experience at McDonalds VW. More

Great experience! Thank you for making the experience of buying a car easy and fun. I appreciate the knowledge and being able to go over all my options with out pressur Thank you for making the experience of buying a car easy and fun. I appreciate the knowledge and being able to go over all my options with out pressure making my decision easy. Christian was wonderful to work with. This is my 4th car through McDonald VW and sure will not be my last. Thank you! More

Treats Customers well Over the years, we have owned several VWs and worked with different dealerships in the area. My experience with Silke was among the best. She bent ove Over the years, we have owned several VWs and worked with different dealerships in the area. My experience with Silke was among the best. She bent over backwards to accommodate our needs and made sure we left the dealership with a pleasant experience. More

Extremely Professional and Rapid Service I recently purchased a 2015 Passat TDI (new) out of state and upon returning determined that the Navigation System was not fully functional. I stoppe I recently purchased a 2015 Passat TDI (new) out of state and upon returning determined that the Navigation System was not fully functional. I stopped by McDonald VW and ask them to check it out. The service manager, James Zialonka immediately initiated a checkout and brought in his lead technical service person, Heath. After considerable troubleshooting, they determined the unit was bad and ordered a replacement. The replacement was delivered in one business day and the next day, James and Heath accommodated my schedule to make the installation. They worked diligently to make sure everything worked and got me back on the road very rapidly. I wish to commend both of them extremely highly. They represent McDonald VW in the highest manner possible and are consummate professionals!! More

Great service in the service dept Doug Brown takes care of business. The video review of the inspection adds consumer confidence. Service performed was great and done on time. Thank Doug Brown takes care of business. The video review of the inspection adds consumer confidence. Service performed was great and done on time. Thank you. More

great experience from start to finish Felt like I was buying from a small dealership instead of a big one who didn't care about what I wanted/needed. Great experience. Felt like I was buying from a small dealership instead of a big one who didn't care about what I wanted/needed. Great experience. More

Good Experience bying a car Good service and communication. Answer all my questions quickly. Dave was good at sending me information that I needed to make sure that was the righ Good service and communication. Answer all my questions quickly. Dave was good at sending me information that I needed to make sure that was the right car for my wife, Pictures underneath the car to check for rust, tires condition EXC........ Very nice experience and easy transaction. More