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Ehrlich Toyota East - Service Center

Fort Morgan, CO

4.6
74 Reviews
Call Service Center (970) 867-1400

74 Reviews of Ehrlich Toyota East - Service Center

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May 16, 2018

service on a new vehicle Our service was prompt and professional. The employees were very friendly and efficient. This service appointment was part of our purchase agreement o More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember what employee's name was in Service
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May 15, 2018

Ehrlich Toyota East is always ready to help the customer. I wanted a blue Tundra and they found me one. I wanted a ball hitch for my horse trailer and they installed it. More

by Sally Gerard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole service department., Randy Gettman, Todd Mendlik
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April 28, 2018

Fast, correct Waiting room clean and with plenty of seating. Service check-in quick. Auto always clean when returned to me. Check out quick and accurate. My wife is More

by Toyota sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Osuch
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March 25, 2017

Just plain run around Get it together sell a car worth a flying because this 2017 camry doesnt work like its a new car rather have bought a ford pinto and atleast it can ru More

by Bliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Mendlik
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Mar 25, 2017 -

McDonald Toyota Fort Morgan responded

Since there are always two sides to every story, we will clear the air here. Each and EVERY time you have come to us with an issue it has been promptly addressed. In fact, we have gone so far as to trade you out of a vehicle into another newer vehicle only to have you find the "same exact problem" with the new and different model vehicle? We have escalated these purported issues with the Toyota Field Specialist on at least two separate occasions and yet, we nor they can ever find a problem. In fact, our General Manager drove along with you to see if you could "duplicate" the problem, and in those cases you never could. Despite these efforts from our management staff and the Toyota regional representatives, including providing free rental cars and other offerings to in some way accommodate you, you remain dissatisfied. At this point nothing further can be done for you. We never like upsetting customers, in fact, we have policies and procedures in place to ensure that we provide a truly exceptional experience for all of our guests...but unfortunately there are rare cases, in life as well as business, in which a person will never be happy or appreciative of the efforts of others to make them happy. It seems this is one of those rare circumstances.

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