McDonald Mazda North

Great car salesman! Horrible Financial Manager I can't say enough about Aspen as a car salesman. Honest, Friendly, extremely knowledgeable and laid back. Would definitely recommend and buy from h I can't say enough about Aspen as a car salesman. Honest, Friendly, extremely knowledgeable and laid back. Would definitely recommend and buy from her again. Her wealth of knowledge on Mazdas is insane and she will go above and beyond to answer any questions that you have before you buy a car and after you buy the car. I was able to drive up to the dealership and instantly test drive the car before I asked any questions. She was very honest about the pros and cons of the car and in comparisons with other cars. She was not pushy at all and gave me SO much additional help and information on my car. I have been able to contact her a few times after purchasing the car and she still holds that exceptional level of customer service. I definitely recommend asking for Aspen if you plan to buy a car from here. Not that I have anything against the other car salesman, I never interacted with them, just I know the exceptional level of customer service you will get from Aspen. The only reason this dealer did not get a 5 star rating was Ethan. He is their Finance Manager and THE WORST used car salesman I have ever dealt with. And when your least trustworthy person is your finance Manager, it makes the car buying experience very scary. I went directly to my personal Bank the next day to tell them the things he was telling me about credit and paying off loans, and I actually had multiple people crowded around the desk of my banker saying they couldn't believe what he had tried to tell me. He very obviously works off commission and has his personal interests far above yours. When he first told me my monthly payment, it seemed a bit high, and he kept saying "with everything that will be $$/month" What I found out is that was WITH the warranty, yet he would NOT say the word "warranty." And did not ask me if I wanted one or not. He just threw it into the monthly payments. If I had not been paying attention, I would have bought a warranty without even knowing it....it was also an outrageously priced Warranty (but don't worry he gave me the "family discount" since I had to wait 30 mins for him...). He also proceeded to tell my friend when I left the room saying that I must be "stupid" for thinking I can fix anything on that car for less than 1k dollars. Calling someone that is about to drop 20k at your dealership stupid to the person he is buying the car with is just a terrible customer service experience. If my friend would have told me what he said before I bought the car, I would have walked out at that point and asked for a different financial person or just left if they did not have one. I do ALL the work to ALL of my cars. I think I know what I'm talking about with cost of repairs and I think I will be just fine. He also first tried to convince me that it is a BAD thing to pay your loan off early. Then about 15 mins later, said that paying it off 25% early is the BEST thing you can do (because I kept pushing that I was going to pay it off in half the time, and he obviously didn't like that...commission??). He was a "friendly" guy to my face, but BE CAREFUL buying from him. If you're not confident on the financial side of things, bring someone who is if you will be buying from Ethan. He is as slimy as they come. Overall my car buying experience at Courtesy Mazda was a good one. Aspen was a step above any car salesman I've ever dealt with before, and the manager that was on duty was very friendly as well. If it wasn't for their Financial Manager this would be one of the best car dealerships in Colorado in terms of customer experience. I recommend this dealership to anyone who is confident on the financial side of things or that is paying in cash. More

Excellent Drove 50 miles all the way from Centennial to see these guys. Not only do they have the right cars at the right price, the staff was extremely polite Drove 50 miles all the way from Centennial to see these guys. Not only do they have the right cars at the right price, the staff was extremely polite and professional. Helped us get a great rate on our financing and the process was quick and painless. More

Follow-Up Service Is Awful Originally I thought I had a great buying process but now I have been trying to get a hold of someone at Courtesy Mazda to help me with warranty paper Originally I thought I had a great buying process but now I have been trying to get a hold of someone at Courtesy Mazda to help me with warranty paperwork of a vehicle that I had purchased 6 months ago, and have been given the complete run around. It has now been 6 weeks and nothing has been accomplished. Don't even bother leaving a message for anyone because they wont call you back! More

Excellent salesperson About a month ago i went in to look at a used Mazda SUV. Although I was just starting to look around, Richard, a newer salesperson, was great. I was a About a month ago i went in to look at a used Mazda SUV. Although I was just starting to look around, Richard, a newer salesperson, was great. I was able to take the vehicle for a test drive, and even though I didn't have the money and wasn't sure exactly what I wanted, i got treated like a customer with cash in hand. I even had a great conversation with the salesperson after the test drive as is turned out we both had a background in a common industry. If they had any vehicle close to what I was serious about buying, this would be the first dealership I would go to. All the other dealerships could learn a lot from this dealer about customer service and sales! More

Worth the drive I purchased a new 2015 Mazda3 from Courtesy Mazda and had a positive experience. Aspen worked with me to get the exact car I wanted for a fair price. I purchased a new 2015 Mazda3 from Courtesy Mazda and had a positive experience. Aspen worked with me to get the exact car I wanted for a fair price. She answered all of my emails right away and most importantly, she was up front and honest. Ethan was also incredibly friendly on the paperwork side of things. I live south of Denver and considered many closer Mazda dealers, but the trip north to Courtesy Mazda was definitely worth it. More