McDonald Mazda North

People, simply a pleasant experience to be treated as a person. person. More

Sarah was amazing to work with. She was very up front about cost and amount of work needed and kept me updated every step of the way. She didn’t try to tell me any ‘extra’ work that my car needed and eve about cost and amount of work needed and kept me updated every step of the way. She didn’t try to tell me any ‘extra’ work that my car needed and even provided me with a loaner vehicle for the week plus my car was being worked on. As a mother of 3 kids with 3 jobs my transportation is an essential part of my life and I don’t know what I would have done without the help of these awesome service people, Sarah in particular. More

I did know exactly what I wanted and Cherokee pleasantly made it a reality. made it a reality. More

Always friendly and helpful. Never pushy and I appreciate them working with my needs. appreciate them working with my needs. More

Service department is always awesome and my maintenance is done quickly. I don’t take my car anywhere else! Sara is the best and always goes above and beyond! is done quickly. I don’t take my car anywhere else! Sara is the best and always goes above and beyond! More

The service staff have always been friendly but the quality of care has not been what I'd expect recently. First of all I just had to replace the engine in my 2016 after it mysteriously sucked in all quality of care has not been what I'd expect recently. First of all I just had to replace the engine in my 2016 after it mysteriously sucked in all the coolant. I've only ever had it serviced at Courtesy and at the recommended intervals and they never indicated there was any sort of problem. Okay, so maybe that's just a fluke (and I smiled and paid the $6k for the replacement). Then they tell me the non-Mazda battery I put in (because they want $600 for theirs to support the stupid i-eloop system that they don't even put in their cars anymore because they know it's stupid) is causing an error. It wasn't erroring before they replaced the engine, but now it is. So I take the car in and have them put in a new ridiculous battery - but the error doesn't go away so now they say they need to do diagnostics on it and oh, by the way, that's $150 charge. To diagnose something because what they told me was the problem wasn't and I paid for the unnecessary fix?!?! They need to learn to acknowledge when it's time for them to step up and provide actual customer service instead of just picking the next thing on the list they can charge for. More

We’ve worked with Courtesy Mazda and Arthur Freeman for 3 years and 2 cars. Incredibly helpful and realistic in understanding our needs and where we need to be financially. We’ve been in unusual circumstanc years and 2 cars. Incredibly helpful and realistic in understanding our needs and where we need to be financially. We’ve been in unusual circumstances and Courtesy Mazda has been amazing in helping us find creative and fiscally responsible solutions. More

Great customer service I was real happy with the service I revived . I would recommend the place . Nice waiting room and service person was great I revived . I would recommend the place . Nice waiting room and service person was great More

Great friendly sales team that really are care about customer service and getting to know their clients made the buying process fun!! thank you Authur and Kevin for the experience and time you spent wi customer service and getting to know their clients made the buying process fun!! thank you Authur and Kevin for the experience and time you spent with me!! More

My wife and I went to upgrade our vehicle to match our growing family, and We were greeted instantly with a smiling face at the front door. From the moment we walked in, we felt cared for, and did not fee growing family, and We were greeted instantly with a smiling face at the front door. From the moment we walked in, we felt cared for, and did not feel like another potential sale. Arthur was amazing to work with. He was charismatic and all around a great guy. The man in charge Brian, was awesome as well. He was the cherry on top of an amazing experience. More