McDonald Hyundai

This dealership was great to work with. Micah was super helpful throughout the entire process. He also respected what we wanted and kept us in the loop for an order that took several months to get. Even af helpful throughout the entire process. He also respected what we wanted and kept us in the loop for an order that took several months to get. Even after the purchase, he has been helpful with questions I have about the car and it’s features. Would definitely come back to this dealer. More

CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were int have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience. More

Fantastic customer experience experience, Micah went above and beyond for me. I purchased a beautiful red Kona and just love it above and beyond for me. I purchased a beautiful red Kona and just love it More

Great experience purchasing my new GV80 with help from Brandon and Micah. Got the color combination I wanted and very happy with the GV80 Brandon and Micah. Got the color combination I wanted and very happy with the GV80 More

Stopped into McDonald Hyundai to test drive a car. It didn’t have everything I was looking for, but Suzanne Dumont, Sales Consultant, found me a used 2018 Hyundai Tucson SUV that had just arrived and che didn’t have everything I was looking for, but Suzanne Dumont, Sales Consultant, found me a used 2018 Hyundai Tucson SUV that had just arrived and checked off all the boxes for what I was hoping to find. Suzanne stayed in constant contact with me from the beginning to the end of the process which was pretty seamless. I was happy with my trade in offer and there was really no hassling to seal the deal. I’m definitely referring friends and family to this location…and to Suzanne! More

I am a returning customer because of nice friendly staff very helpful and got a great deal very helpful and got a great deal More

My purchase of a Genesis was easy and without complications. The salesman, Gary Clayton, could not have been more helpful. complications. The salesman, Gary Clayton, could not have been more helpful. More

Only dealership I was able to find that wasn’t charging over MSRP for the car I was looking for. Buying process was quick and easy. Price on website actually matches price of the car - unlike everywhere el over MSRP for the car I was looking for. Buying process was quick and easy. Price on website actually matches price of the car - unlike everywhere else. More

Our sales associate Kyle and his business manager were outstanding! Went to 4 other dealerships prior to purchasing our Hyundai Tucson from them it was a breath of fresh air just being able to buy a car d outstanding! Went to 4 other dealerships prior to purchasing our Hyundai Tucson from them it was a breath of fresh air just being able to buy a car during this chaotic time. The OTHER local dealerships lied to us, tried to take more money from us, we’re unprofessional, the list was endless. McDonald Hyundai HELPED us! Kyle was a breath of fresh air! Helped us find a car, gave us the price, didn’t tell us we could only have it if we paid $6000 over MSRP, didn’t try to change the rate we were quoted after we agreed to buying our car and running our credit, didn’t tell us that if we didn’t change our trim package we would drop on the list. Thank god we didn't settle with Arapahoe Hyundai because McDonald Hyundai is a 1000x better customer dealership. More

I traded in my car for a new Hyundai Tucson Hybrid Limited SUV. I normally hate going into dealership to buy a car because of the back and forth and high pressure sales. Not the experience here. Very Limited SUV. I normally hate going into dealership to buy a car because of the back and forth and high pressure sales. Not the experience here. Very easy to do business with, low pressure, and I love my new SUV. More